"Dick Reuben" <dickre@comcast.net> wrote in message
news:n4o924d0bp1fuvb6as3fblhnlqjroect5e@4ax.com...
If it's still saying that after a restart, start up Task Manager (Shift +
Ctrl + Esc), go to the Processes tab and click on the header of the first
column, Image Name, to sort it
alphabetically.
Look for a process called "msiexec.exe". Click on it once to select it, then
click on End Process at the bottom right.
Confirm in the pop-up that you *do* want to terminate the process.
Then try installing again.

"Olórin" wrote:

"ldygdiva" <ldygdiva@discussions.microsoft.com> wrote in message
news:42CF1788-1E73-4F15-B24B-D79A8C5C1F37@microsoft.com...
ldygdiva, if you've come up from a complete fresh restart of the machine,
kill them both and try.