Tech Support > Microsoft Windows > Basics > Remote Assistance connection could not be established because the public key provided in this connection request did not match
Remote Assistance connection could not be established because the public key provided in this connection request did not match
Posted by Spin on November 5th, 2005


Experts,

On my Windows XP Professional SP2 machine, Remote Desktop works great but
Remote Assistance does not. I have enabled the checkboxes for both under
the Exceptions tab in the Windows Firewall. I get an error message when I
try to start Remote Assistance from the "helper's" computer (another XP SP2
computer coming from over the Internet) for the following.

"Remote Assistance connection could not be established because the public
key provided in this connection request did not match."

Why is it that Remote Desktop works but Remote Assistance does not?? Why
would Remote Assistance care about a public key?

--
Spin


Posted by Patrick Rouse on November 6th, 2005


A better place to post this question is here:

http://www.microsoft.com/technet/com...ork_re motely

--
Patrick Rouse
Microsoft MVP - Terminal Server
http://www.sessioncomputing.com


"Spin" wrote:

> Experts,
>
> On my Windows XP Professional SP2 machine, Remote Desktop works great but
> Remote Assistance does not. I have enabled the checkboxes for both under
> the Exceptions tab in the Windows Firewall. I get an error message when I
> try to start Remote Assistance from the "helper's" computer (another XP SP2
> computer coming from over the Internet) for the following.
>
> "Remote Assistance connection could not be established because the public
> key provided in this connection request did not match."
>
> Why is it that Remote Desktop works but Remote Assistance does not?? Why
> would Remote Assistance care about a public key?
>
> --
> Spin
>
>
>