Tech Support > Microsoft Windows > Basics > Restart problems
Restart problems
Posted by Ben Stevenson on June 30th, 2008


Just today I had difficulties with restarting. The computer freezes midway
thru bootup, and at other times it freezes at desktop before the desktop
icons can appear. I have to completely shutdown the computer and then
bootup, and then do a successful restart, and am then able to do my work on
the computer. If this will help, I have noticed that occassionaly drive A
(floppy) makes a whirr sound and its green light comes on. This did not
happen before. Would appreciate help.
TIA


Posted by Malke on June 30th, 2008


Ben Stevenson wrote:

Sounds like hardware failure. Start troubleshooting with the power supply
but the culprit(s) could certainly be other components.

http://www.elephantboycomputers.com/...ardware_Tshoot

Standard disclaimer: I can't see and test your computer myself, so these are
just suggestions based on many years of being a professional computer tech;
suggestions based on what you've written. You should not take my
suggestions as a definitive diagnosis. Testing hardware failures often
involves swapping out suspected parts with known-good parts. If you can't
do the testing yourself and/or are uncomfortable opening your computer,
take the machine to a professional computer repair shop (not your local
equivalent of BigComputerStore/GeekSquad). If possible, have all your data
backed up before you take the machine into a shop.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ


Posted by Xandros on July 1st, 2008


This sounds like it is a hardware problem. If the system is under warranty
contact the manufacturer. Given that you say it has a floppy drive though
I'd bet it is an older system. Erratic behavior like this can be related to
a number of things including a faulty power supply or RAM but it could point
to other issues as well. Get it checked by a reputable service tech.
--

Xandros


"Ben Stevenson" <casiopie963@hotmail.com> wrote in message
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Posted by Twayne on July 1st, 2008


And when you get it back, check to be certain your COA code hasn't
changed so you're not rudely surprised down the road.



Posted by Ben Stevenson on July 1st, 2008


What is COA code?

"Twayne" <nobody@devnull.spamcop.net> wrote in message
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Posted by Ben Stevenson on July 1st, 2008


Mine is an NEC Powermate. It has a floppy drive alright. Thats what I wanted
when I bought as I still had data on floppies from the previous computer. My
computer is coming to 4 years old.

"Xandros" <arron.neus*remove*@gmailcom> wrote in message
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Posted by Ben Stevenson on July 1st, 2008


OK, I'll take the computer to the professional's workshop. But I'll need to
backup first. I am not that good on computers, so I would appreciate
simplified advise. I will backup on CDs.

Where do I find the folders for backing up:

1. OE and its Address Book.
2. Internet Favourites.
3. My Documents
4. Anything else I should backup? This is the first time I'm doing it.

Also how do I verify that my backup was correct and the folders on the CD
can be safely/easily restored back after the computer repairs.

Thanks


"Malke" <malke@invalid.invalid> wrote in message
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Posted by Malke on July 1st, 2008


Ben Stevenson wrote:

comments inline

Full instructions for backing up both are here:
www.insideoe.com



your computer. Some programs store data in their Program Files folder, some
are at the root of C:\. Some programs like QuickBooks want you to
backup/restore from within the program itself. You'll need to look at your
computer and think about what programs you run.

You might want to add (if there's anything in it):
C:\Documents and Settings\All Users\Shared Documents

Don't use a backup program that puts the files into a proprietary format.
Just copy the files to an external hard drive and/or burn to DVD-R.

If you really don't know how to do this, pick a computer tech that can do it
for you and who will show you how for the future. You need to be backing up
regularly or some day there will be Tears Before Bedtime.

Malke
--
MS-MVP
Elephant Boy Computers - Don't Panic!
FAQ - http://www.elephantboycomputers.com/#FAQ


Posted by Xandros on July 1st, 2008


A 4 year old system is likely to begin exhibiting hardware problems. I
suggest you ensure you have adequate backups made of your data. In your
situation I'd take a close look at the capacitors on the mother board to see
if any are bulging ( see here for explanation
http://en.wikipedia.org/wiki/Capacitor_plague ). If the capacitors look OK
you should try swapping out the power supply to see if it is the root of
your problems. Also check to ensure the fans are all turning freely. Heat
can cause all types of weird behavior. And if you have the CPU overclocked
make certain you clock it back to default. Overtime many overclocked
processors become unstable.

--

Xandros


"Ben Stevenson" <casiopie963@hotmail.com> wrote in message
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Posted by Xandros on July 1st, 2008


COA = Certificate Of Authenticity. see here
http://www.microsoft.com/resources/h...nt.aspx?pg=coa

Twayne is referring to the Product Key or collection of 25 digits and
letters unique to the software used during installation.

--

Xandros


"Ben Stevenson" <casiopie963@hotmail.com> wrote in message
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Posted by Ben Stevenson on July 2nd, 2008


Thanks for your response. Just one problem:

Where do I find the folders for backing up:
I went to your given link and Microsoft led me from one page to another till
I finally gave up after about an hour. As I said, I am not that good on
computers, and you could please make it simple for me by letting me know
where are the folders (the folders path). I would then copy and paste to the
CD and I hope that would do it. I am not going to use any backup program.
But I still need to know how to test if my backups were successful enough to
be easily restored back to the HD after the computer has been repaired and
perhaps reformatted.

Thanks


"Malke" <malke@invalid.invalid> wrote in message
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Posted by Olórin on July 2nd, 2008


"Ben Stevenson" <casiopie963@hotmail.com> wrote in message
news:%23VvhrkB3IHA.1196@TK2MSFTNGP05.phx.gbl...
Well, all you needed to do was click on "Backup" along the top of the page
and that would have taken you straight to http://www.insideoe.com/backup/.
NB Although the website is by an MS MVP, it's not a Microsoft site, and
Microsoft didn't lead you anywhere for an hour!

I'd advise you not to just "copy and paste to the CD and... hope that would
do it"; a small amount of study - reading through the site - will pay
dividends, and you won't have to cross your fingers and hope it works. Well,
no more than the rest of us do... It might seem daunting, but that's just
because it's unfamiliar; take the plunge!

<snip>




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