The booktype management software 8.3/8.4 from BenQ dose not recognise my
new BenQ DW1620 OEM dvd writer with firmware G7H9. This BM software is
in the install cd comes with the drive. The new writer was correctly
installed and was detected by WinXP Pro SP1 and other dvd mastering
software such as Nero. How could i solve this problem making the BM
works with the DR1620? I was unable to obtain any help from BenQ, the
aftersale support from BenQ is R_E_A_L_L_Y poor.

Thank you for your help!!

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Stephen Lo, Vancouver, BC., CA.