8:55:22 AMSystemWelcome Ed...
8:55:22 AMSystemConnecting to server. Please wait...
8:55:22 AMSystemThank you for using Dell Chat, a representative will
be with you soon.
8:55:22 AMSystemInitial Question/Comment: I am trying to boot to scsi
device cannot find that option in Bios menu
8:55:26 AMSystemYou are now being connected to an agent. Thank you for
using Dell Chat
8:55:26 AMSystemConnected with Sandeep_01108539
8:55:31 AMSandeep_01108539Thank you for contacting Dell Hardware
Warranty Chat Support. My name is Sandeep_01108539. While I review
your question, may I know the complete name and telephone number with
area code, as per our records?
8:55:53 AMYou
8:57:01 AMSandeep_01108539Hi, Edward.
8:57:17 AMSandeep_01108539Thank you for the information.
8:57:33 AMSandeep_01108539While I review your records, let me inform
you that you might get an invitation to participate in a survey at the
end of this session. You would be asked to rate our interaction on a
scale of 1 to 9 with 9 being the best. In order to participate in the
survey, you must close the chat by hitting the "EXIT” button. Your
feedback would be greatly appreciated.
8:57:41 AMSandeep_01108539Please elaborate on the issue.
8:58:32 AMYouAm replacing the hard drive, I installed a new SATA drive
with controller, It will not give the option to boot in the bios
8:58:58 AMSandeep_01108539Okay.
8:59:45 AMSandeep_01108539May I know what all option you see in boot
sequence?
8:59:56 AMSandeep_01108539Please do not worry I am here to assist you.
9:00:01 AMYoucdrom and hard disk
9:00:38 AMSandeep_01108539May I know are you trying to connect a
second hard drive to this computer?
9:01:20 AMYouno
9:01:27 AMYouprimary boot drive
9:02:10 AMSandeep_01108539Okay.
9:02:38 AMYouI cloned the original drive
9:03:28 AMSandeep_01108539Edward, as I understand you are trying to
connect a SATA hard drive.
9:03:55 AMYouyes
9:04:16 AMSandeep_01108539I am sorry we do not have SATA connectors on
the motherboard.
9:04:40 AMSandeep_01108539These SATA connectors are required to
connect SATA hard drives.
9:05:07 AMYouthats why i installed a pci controller
9:06:44 AMSandeep_01108539Okay.
9:07:38 AMSandeep_01108539Are talking about the Raid controller card?
9:08:04 AMSandeep_01108539Sorry for typo are we talking about raid
controller card?
9:08:26 AMYou
SYBA SY-VIA-150 PCI SATA /IDE Combo Controller Card, Non Raid

9:08:39 AMSandeep_01108539Okay.
9:08:48 AMSandeep_01108539Have you bought it from Dell?
9:09:07 AMYouno
9:09:15 AMSandeep_01108539Okay.
9:10:14 AMSandeep_01108539Do you have SATA connector on this card?
9:10:28 AMSandeep_01108539To connect the SATA drive.
9:10:44 AMYouyes
9:11:17 AMSandeep_01108539We can attach the hard drive, using this.
9:11:37 AMSandeep_01108539However, we need a SATA compatible power
supply.
9:12:13 AMYouIs the power supply not sata compatible ?
9:12:19 AMYouit works fine as a slave
9:13:00 AMSandeep_01108539Yes, the power supply is not SATA compatible
and you need to buy a new one to avoid any further issues.
9:13:24 AMYouso how can it work as a slave drive ?
9:13:59 AMSandeep_01108539Well I am saying this to avoid further
issues.
9:15:48 AMYouso it doesnt give the menu option in bios because the
power supply is not compatible ?
9:17:12 AMSandeep_01108539The hard drive that you added later is
connected to a power supply via a power connector.Is that correct?
9:17:26 AMYouno
9:17:47 AMYouhard drive connects to pc's power supply
9:18:03 AMYouthe ser cable connects to pci controller
9:18:10 AMSandeep_01108539All right.
9:18:55 AMYouso are there power supply issues ?
9:19:13 AMSandeep_01108539Do you see the new hard drive in System Set
up under the Drives option.
9:19:56 AMYounot when it is the single drive no
9:20:40 AMSandeep_01108539Ed do you want to have the Sata drive as the
primary Bootable drive.
9:20:52 AMYouyes
9:20:55 AMSandeep_01108539With Windows Xp installed in it.
9:20:58 AMYouonly drive
9:21:04 AMYouyes
9:22:23 AMSandeep_01108539Okay Ed If you look at the motherboard you
will see that where the IDE hard drive was connected is actually the
Primary IDE controller.
9:22:41 AMYouyes
9:24:56 AMSandeep_01108539The bios of the system is configured in a
way wherein it will take the boot device from the Primary IDE
controller or the secondary IDE controller(which is the CDrom
drives)Floppy drives only.
9:26:07 AMYou oh it took a long time to get to this

"Edward M" <ed@usenet.com> wrote in message
news:kmho02p6n8b722go655cq2n2s78tvopfgg@4ax.com...
Technical "support"....a thing of the past.

In news:kmho02p6n8b722go655cq2n2s78tvopfgg@4ax.com,
Edward M spewed forth:
You called DELL about a problem with hardware YOU added? Boy, is that the
definition of dumb or what?

--
The sooner you fall behind, the more time you'll have to catch up.

well at least it was a computer part ... my housemate called Dell when a
pizza she ordered online had the wrong toppings ..........

In news:Xns9784131B5E711zxymail@216.196.97.136,
bmast17 spewed forth:
lol! Nearest phone number...

--
The sooner you fall behind, the more time you'll have to catch up.