I have a client that has an account on an Exchange Server, lets call him
Bob. When he correspond with one of his clients, lets call him Steve, they
have the following problem.


New email message from Bob to Steve, no problems
New email message from Steve to Bob. no problems


Bob replies to an email from Steve, no problems.

Steve REPLIES to Bobs email, many times the new text (the reply text) no
matter how many characters is displayed as just 2 or 3 strange characters
(beta symbol, accented letter, etc) and is unreadable.

This does not happen all the time, but most of the time.

Bob is using a Mac and Entourage to connect to Exchange, but even if I look
at the source email via Exchange Webmail the message is not readable.

Steve is using an very old version of Outlook 98 v8.5.5104.6. He is not my
client and we can't/dont have the right to ask him to change his software.
He does not have this problem when replying to anyone else. I did have him
set Bob's addressbook entry to reply to this client "in text format only",
but this did not help.

Any ideas?

Thanks

Jack B. Pollack wrote:


Check the headers of the mail to see which character encoding is
being used. There also might be a setting somewhere which says
"when replying use the character encoding of the original
message", or its opposite "always use this character encoding".
One might be using an 8 bit scheme that the other can't handle.

And then there's transfer encoding. But even Outlook98 should
handle quoted printable if that's a factor.

p.

* Jack B. Pollack wrote:
Not a solution directly, but have you tried the comp.mail.misc
newsgroup? (Your post here is not crossposted there)

--
Troy Piggins

Bob has forwarded the unreadable reply to me. This is the only line
referring to encoding in the source text:


This is a multi-part message in MIME format.

------=_NextPart_000_00305_01C5129A6.103421C0
Content-Type: text/plain;
charset="iso-8859-1"
Content-Transfer-Encoding: 7bit

FW: hican you read this?
-----Original Message-----


I have looked at the OL98 settings and the only thing I can find that looks
like it could be related is: International Options -> "Use English for
message headers on replies and forwards". I have tried it both ways, check
and unchecked. It did not help.

If I change the outgoing format from MS Word to HTML, I get options for MIME
message format (None, Quoted printable and Base 64). Also an option for
allow 8bit characters in header.

I think this may have something to do with the problem, but Steve refuses to
switch to HTML format as he likes the auto spell-check as you type feature
when Word is enabled.

Any ideas on this?

Thanks



"Paul B." <pb_public@operamail.com> wrote in message
news:xn0e5lsz1w125m001@199.45.49.11...