This is a fairly new installation of a 3 license version of NAV 2005.

First thing that happened was a message that my virus definitions were
out of date even though automatic update is on. Indeed they were
outdated, so live update had not been running even though everything
was checked to download and install updates automatically.

Then, when I try to open "help", I get an error message with the
code "1007.122" in the bottom left. I go to the Symantec web site
and am told that Symantec does not know the origin of this message and
that I should run the automated assistant. I begin that process and
part way in to it, Internet Explorer crashes. Every time.

I am as certain as I can be that the computer is clean. I use MS
Antispyware, AdAware, and ScanSpyware, (they tend to find different
things, so that's why I use 3). Also use jv16PowerTools to keep
registry clean. Also defrag at least once a week. Computer is 6
months old and has been running clean and smooth till today's error.

HP dv4040us Notebook
XP Home

Thanks!

shepard wrote:

Dawson <the4dawsons@home.com> wrote:


An even better solution is to uninstall, install some other product
such as Kaspersky, eTrust or PCCillin, and then throw away the Norton
CD.

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

Ron Martell wrote:
No need to toss out cds. Use them as packing if you have to mail cds to
family, whatever.

In news:4384f3fb$1$231$bb4e3ad8@newscene.com,
Plato spewed forth:
Just be sure to give it a fatal scratch so your friends and family don't
install it and decide to remove you from their will.

--
Some people are like Slinkies. Not really good for anything, but you
still can't help but smile when you see one tumble down the stairs.

I uninstalled and then downloaded and reinstalled Live update and it
seems to have solved the problem.

I have seen it recommended to get rid of NAV many times before. I
guess the reason we have not done it yet is ease of use. We have four
computers with internet access here at home and I have to maintain each
one. With the automatic downloading and scanning etc of NAV, it makes
the job easier.

I guess if any of the recommended replacements have these type of
features, I'll have to look at them more closely. I just read today
that malicious software is starting to target other widely used
programs in the way Windows and IE have been targeted. It's probably
only a matter of time that some sort of devious person finds a way to
corrupt NAV on end user computers. What a mess that will be!

"shepard" <shepard97504@yahoo.com> wrote in message

Hello shepard,

My advice is try before you buy, most of Antiviruses Software Co.'s
gives you 30 Day free trial. Lately I went to a local Store and bought
System Mechanic6 on CD, after installing I have registered & updated
the program, it did not work well on my System, I have contacted
iolo & the Store there is no refund on Software, just exchange in case
it is defective, another coaster for my coffee cup.

I was running NAV 2003 and while
on the Internet NAV was disabled while I was sending e-mail to my
Friends, this was a little scary of infecting them with whatever virus
disabled NAV. Now I am using Panda Platinum 2005 Internet Security,
support is not bad but if you get errors on your System,
you have to know your way around on how to troubleshoot
when you receive instruction from the Support team.

Good Luck. ☺x@y☺

shepard wrote:
That's already been going on for years. At least a few dozen viruses
will immediately attach to your anti-virus .exes and render them
useless. If you get those, you're really stuck. Thats' one reason its
often recommended, assuming you have a virus, to download a few other
anti-virus apps, but, disable system restore first, boot to safe mode,
THEN click on the download file and install the antivirus and run it.
Way less of a chance of the virus running in safe mode. That's also why
its often recommended NOT to download the virus in the first place
and/or dont even read/open ANY unsollicited email, whether it's spam or
not.





--
http://www.bootdisk.com/

In news:43874f66$0$237$bb4e3ad8@newscene.com,
Plato spewed forth:
Yup - "Safe hex" is the only way to go - prevention is much better than
trying to fix the damage afterwards.

--
Some people are like Slinkies. Not really good for anything, but you
still can't help but smile when you see one tumble down the stairs.

Toolman Tim wrote:
Which of course, is often ignored by Joe User. Suppose that's why ms is
now in the firewall/anti-spyware business and is going into the
anti-virus business..again.

hehe, remember msav?

In news:43876886$0$261$bb4e3ad8@newscene.com,
Plato spewed forth:
Too true.

Nope - thankfully I missed that one.

--
Some people are like Slinkies. Not really good for anything, but you
still can't help but smile when you see one tumble down the stairs.

Toolman Tim wrote:
Came with some dos6.X disk sets

Plato <|@|.|> wrote:


Never repeat never disable System Restore on an infected computer
until after the infection has been fully cleaned up and the machine is
stable and operating normally.

It is always possible for things to go blooey during the cleanup
process and if System Restore is not available then the next option is
often a complete reformat and reinstall. An infected but still
functioning machine is vastly preferable to one that is totally
unusable.

Any viruses or spyware items contained in the System Restore archives
are totally encapsulated and cannot possibly reinfect the computer
unless and until System Restore is actually run and a Restore Point
chosen that includes the malware files. So there is zero risk in
leaving them alone until the cleanup is complete.

Once the cleanup is complete then a purging of the System Restore data
is usually desirable, but rather than shutting it off and rebooting it
is safe to simply first create a new manual restore point then use
Disk Cleanup - Advanced Options (in Accessories - System Tools) to
remove all but the most recent (meaning the one you just created)
system restore points.

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca

In newsqpfo1dg7k49eu3m0aemhs3hgpm3nkouhj@4ax.com,
Ron Martell spewed forth:
While that advice flies directly in the face of Symantec's virus removal
instructions, I'd tend to agree. Although sometimes when I've had people
bring me machines so seriously infected that it would come to the point of a
system restore, I'd rather salvage data and reformat anyway. Basically, it's
a choice between hours and hours of work on virus, trojan, spyware, etc.
removal, and two or three hours to set it up from scratch. Kind of a catch
22. Obviously that option may not be available in the case of highly
customized systems, software installations that are difficult or impossible
to re-do (lost restore discs) etc.

--
Some people are like Slinkies. Not really good for anything, but you
still can't help but smile when you see one tumble down the stairs.

Howdy!

"Ron Martell" <ron.martell@gmail.com> wrote in message
newsqpfo1dg7k49eu3m0aemhs3hgpm3nkouhj@4ax.com...

Huh. I always do.

Of course, this is AFTER I do a Ghost image of the customer's drive,
then scan it offline (while mounted in my mule machine) ... B)

RwP

Ron Martell wrote:
Always disable system restore first. And cross your fingers that the
old, all infected, points that may contain, or call back the
virus/trojan you just spent hours removing, are deleted, if the person
then does a system restore 2 days after you fix the pc, assuming you
left the old points intact.

Since most often the system has been infected with various
trojans/viruses for perhaps weeks, the old points are useless.

Or, perhaps we are just coming from different sides of the fence. eg. A
geek with a clean system gets a virus, notices it, and immediately goes
to clean. In that case the old point may come in handy.

Or, from my side of the fence, Joe User wont call for help until he/she
cant get online, no matter how slow it was before, no matter how
infected they've been, no matter in no other app has been working for
weeks but IE.

Sort of like how I used to be with my car. I woultnt take it in for a
new exhaust until the old one actually fell off, no matter how loud or
stinky it was

--
http://www.bootdisk.com/

Plato <|@|.|> wrote:

And if the system crashes during the cleaning process, what then?
Without system restore the odds are very much greater that the machine
is totally hooped, pooped, and sccoped.


An functioning infected system is vastly preferable to one that is
totally unusable and unrecoverable. Period.

Not a good analogy. The point is that by shutting off system restore
while *you* are still working on the machine you are increasing the
risk that *you* will not be able to fix it properly.

Cleaning out system restore is part of the cleanup process, to be
sure, but it is the *last* thing to be done, only after all of the
spyware has been removed, the registry sanitized, and the system
rebooted several times to confirm that it is still functional. Then,
and only then, do you clean out the System Restore archive.

And the fastest and most efficient way of doing this is not to turn
off System Restore, reboot, and turn it back on. That works, but
still leaves a tiny bit of risk that the reboot might not work. The
best way is to first manually create a new System Restore point. That
new restore point is totally clean and sanitary (provided you have
cleaned up the machine completely). Then use Disk Cleanup - Advanced
Options to delete all but the most recent restore point. Presto -
everything is gone except for the new clean restore point you just
created and their never was any risk that you would not have an
available system restore point if the machine crashed for some reason.

Given a choice between a procedure with some risk and one that avoids
that risk I will always prefer the one that avoids the risk.

Ron Martell Duncan B.C. Canada
--
Microsoft MVP (1997 - 2006)
On-Line Help Computer Service
http://onlinehelp.bc.ca