I've check all the troubleshooting files and can't find a solution to my
problem. Today, I tried installing Zoo Tycoon 2: Zookeeper Collection on my
XP system. It never properly loaded, so I tried to uninstall -- to make a
long story short, I ended up manual uninstalling all the files and folders in
the Microsoft Games folder.

Now when I try to reinstall the game, it attempts to uninstall, but in the
process gives me an Error 1316 -- Network error and then claims it has been
successful in the uninstall. Well, it hasn't and this appears to be an
endless cycle. Any suggestions would be appreciated.

Seeing that no one responded, I struck out on my own and fixed the problem.
First, let me restate the problem.

I tried installing ZT2: ZC but it wouldn't launch so I tried re-intalling it
to see if it would run better. I used the uninstall option but it failed, so
I tried manually uninstalling all the files and swept my registry with
Registry Mechanic. When I try to install ZT2: ZC it keeps trying to
uninstall it. When I choose the "uninstall" option I get a pop up saying
something about error 1316 and a problem with the file
C:\WINDOWS\Installer\Zoo Tycoon 2-Zookeeper Collection.msi

The ISSUE: the problem is that my uninstall failed to clear some registry
values pertaining to Zoo Tycoon 2. I noticed this by running RegEdit and
doing a search on the string 'Tycoon'. This brought up many references to
Zoo Tycoon 2 registry keys (sorry if that's not the right word) including the
offending 'Zoo Tycoon 2-Zookeeper Collection.msi' . Just to be safe I did a
search on a software title I knew I had successfully uninstalled to see if
there were differences -- and in fact there were. Many Zoo Tycoon 2 entries
had been left over. So here's what I did.

First, re-ran Registry Mechanic to minimize the work I might need to do.
Then I backed up my Registry (using System Restore). Finally I ran RegEdit
and went through and deleted all folders/keys that referenced Zoo Tycoon 2.
QUALIFIER: I made sure that I only deleted a folder that referenced Zoo
Tycoon 2 and NOT any parent folder. This some times meant a sub-folder or
two was deleted, but there was no problem. In the end, I probably ended up
deleting 3 or 4 things total (leaving things like the .ztc folder since I was
sure that didn't have anything to do with the problem). Once that was done,
the problem was fixed.

Given that I'm no more than a mere novice at this stuff, I can't say this is
the most efficient method. But it worked!

"Jacoje" wrote: