Tech Support > Computers & Technology > Graphics & Designing > Signs that you have a poor website design, and the Top 9 Myths about Customer Centered Design
Signs that you have a poor website design, and the Top 9 Myths about Customer Centered Design
Posted by Fred Doyle on February 19th, 2008


We're preparing for a complete redesign of our web site. In preparation,
I've been going through some things I've read in the past as reminders.

I thought these two lists were interesting, although I've paraphrased them
slightly. How many do you agree or disagree with? They are from "The Design
of Sites" by Douglas K Van Dyke, James A. Landey and Jason I. Hong.

Top 10 signs things are going badly with your web site design:

1. Customers? our web site is already intutitve and user-friendly.
2.We need to start doing some usability tests before our launch next month.
3.We can use (XML/SOAP/insert other technology buzzword) to fix that.
4. If you stop and think about how the interface works for a second, it
makes complete sense.
5. How can our customers be so stupid? It's so obvious.
6. Well, they should read the Help file or FAQ. It explains how to use the
site.
7. We don't need to do any user testing. I'm a user and I find it easy to
use.
8. We'll just put an "Under Construction" sign there.
9. Shrink the fonts more so we can put more cntent above the fold.
10. We need a spalsh scree.

Nine Myths of Customer Centered Design

1. Good design is just common sense.
2. Only experts create good design.
3. Web interfaces can be redesigned right before launch.
4. Good design takes too long and costs too much.
5. Good design is primarily relies on good graphics.
6. You can rely on web interface guidelines to guide you to good design.
7. The customers can always rely on documentation/help/FAQ's/help desk
support.
8. Market research reveals all customer needs.
9. Quality assurance checking will ensure that the web site works well.

Fred


Posted by NotMe on February 19th, 2008


Don't ... go ... there. Your hair will hurt.

"Fred Doyle" <fdoyle1@nycap.rr.com> wrote in message
news:13rlua29hbe4536@corp.supernews.com...
| We're preparing for a complete redesign of our web site. In preparation,
| I've been going through some things I've read in the past as reminders.
|
| I thought these two lists were interesting, although I've paraphrased them
| slightly. How many do you agree or disagree with? They are from "The
Design
| of Sites" by Douglas K Van Dyke, James A. Landey and Jason I. Hong.
|
| Top 10 signs things are going badly with your web site design:
|
| 1. Customers? our web site is already intutitve and user-friendly.
| 2.We need to start doing some usability tests before our launch next
month.
| 3.We can use (XML/SOAP/insert other technology buzzword) to fix that.
| 4. If you stop and think about how the interface works for a second, it
| makes complete sense.
| 5. How can our customers be so stupid? It's so obvious.
| 6. Well, they should read the Help file or FAQ. It explains how to use the
| site.
| 7. We don't need to do any user testing. I'm a user and I find it easy to
| use.
| 8. We'll just put an "Under Construction" sign there.
| 9. Shrink the fonts more so we can put more cntent above the fold.
| 10. We need a spalsh scree.
|
| Nine Myths of Customer Centered Design
|
| 1. Good design is just common sense.
| 2. Only experts create good design.
| 3. Web interfaces can be redesigned right before launch.
| 4. Good design takes too long and costs too much.
| 5. Good design is primarily relies on good graphics.
| 6. You can rely on web interface guidelines to guide you to good design.
| 7. The customers can always rely on documentation/help/FAQ's/help desk
| support.
| 8. Market research reveals all customer needs.
| 9. Quality assurance checking will ensure that the web site works well.
|
| Fred
|
|


Posted by Fred Doyle on February 19th, 2008



"NotMe" <me@privacy.net> wrote in message
news:n2Euj.200$0o2.72@newsfe02.lga...
Don't go where? A redesign? Too late for that, I'm afraid. The train is on
the track and its bearing down on me as we speak.

Fred






Posted by NotMe on February 19th, 2008


Fred Doyle"

| > Don't ... go ... there. Your hair will hurt.
| >
|
| Don't go where? A redesign? Too late for that, I'm afraid. The train is on
| the track and its bearing down on me as we speak.
|
| Fred

Redesign you have no options.

I'm referencing your list.

I can cover my eyes and sing LALALALALALALA so I don't hear?

Would it help to plant garlic in the garden outside the studio?

I'll have garlic bread with lunch and give the dog a big share. (bad move as
both tend to repel clients)




Posted by Fred Doyle on February 19th, 2008



"NotMe" <me@privacy.net> wrote in message
news:rDFuj.204$0o2.184@newsfe02.lga...
Ha! Well, its not exactly MY list. If anything my list would probably be
longer. I'd bet we can all add a few items from experience. I'd also
susupect we can debate a few and who is at fault for believing and
perpetuating the myth.

I know from my experience that #3 on the 9 myths, "Web interfaces can be
redesigned right before launch." may be a myth from my perspective, but try
and convince a customer it is a myth. Well, to them its not a "redesign"
they are asking for anyway, its just "tweeking the existing design we agree
on. That shouldn't take too long, right?"

Fred



Posted by Drew on February 19th, 2008


Fred Doyle wrote:
I like the "potential" client that says. "It should only take you 15
minutes." Gee, I've been talking to you for 15 minutes.

D

Posted by NotMe on February 20th, 2008



"Drew"
| >>
| >
| > Ha! Well, its not exactly MY list. If anything my list would probably be
| > longer. I'd bet we can all add a few items from experience. I'd also
| > susupect we can debate a few and who is at fault for believing and
| > perpetuating the myth.
| >
| > I know from my experience that #3 on the 9 myths, "Web interfaces can be
| > redesigned right before launch." may be a myth from my perspective, but
try
| > and convince a customer it is a myth. Well, to them its not a "redesign"
| > they are asking for anyway, its just "tweeking the existing design we
agree
| > on. That shouldn't take too long, right?"
| >
| > Fred
| >
| >
|
| I like the "potential" client that says. "It should only take you 15
| minutes." Gee, I've been talking to you for 15 minutes.
|
| D

Reminds me of the best comeback one from one of our interns

"I'm like a high class hooker ... it takes me longer than that to get in the
mood."


Posted by Drew on February 20th, 2008


NotMe wrote:
They have high class hookers up in Catawba County? You can expect more
with Google coming up the street.

D

Posted by Onideus Mad Hatter on April 26th, 2008


On Tue, 19 Feb 2008 10:44:01 -0500, "Fred Doyle"
<fdoyle1@nycap.rr.com> wrote:

LOL, I love that one.

--

Onideus Mad Hatter
mhm x
http://www.backwater-productions.net
http://www.backwater-productions.net/hatter-blog


Hatter Quotes
-------------
"You're only one of the best if you're striving to become one of the
best."

"I didn't make reality, Sunshine, I just verbally bitch slapped you
with it."

"I'm not a professional, I'm an artist."

"Your Usenet blinders are my best friend."

"Usenet Filters - Learn to shut yourself the fuck up!"

"Drugs killed Jesus you know...oh wait, no, that was the Jews, my
bad."

"There are clingy things in the grass...burrs 'n such...mmmm..."

"The more I learn the more I'm killing my idols."

"Is it wrong to incur and then use the hate ridden, vengeful stupidity
of complete strangers in random Usenet froups to further my art?"

"Freedom is only a concept, like race it's merely a social construct
that doesn't really exist outside of your ability to convince others
of its relevancy."

"Next time slow up a lil, then maybe you won't jump the gun and start
creamin yer panties before it's time to pop the champagne proper."

"Reality is directly proportionate to how creative you are."

"People are pretty fucking high on themselves if they think that
they're just born with a soul. *snicker*...yeah, like they're just
givin em out for free."

"Quible, quible said the Hare. Quite a lot of quibling...everywhere.
So the Hare took a long stare and decided at best, to leave the rest,
to their merry little mess."

"There's a difference between 'bad' and 'so earth shatteringly
horrible it makes the angels scream in terror as they violently rip
their heads off, their blood spraying into the faces of a thousand
sweet innocent horrified children, who will forever have the terrible
images burned into their tiny little minds'."

"How sad that you're such a poor judge of style that you can't even
properly gauge the artistic worth of your own efforts."

"Those who record history are those who control history."

"I am the living embodiment of hell itself in all its tormentive rage,
endless suffering, unfathomable pain and unending horror...but you
don't get sent to me...I come for you."

"Ideally in a fight I'd want a BGM-109A with a W80 250 kiloton
tactical thermonuclear fusion based war head."

"Tell me, would you describe yourself more as a process or a
function?"

"Apparently this group has got the market cornered on stupid.
Intelligence is down 137 points across the board and the forecast
indicates an increase in Webtv users."

"Is my .sig delimiter broken? Really? You're sure? Awww,
gee...that's too bad...for YOU!" `, )


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