Many times in this NG I read about how Dell support is terrible and the
support technicians cannot speak English. Let me relate hwat happened this
week:
I bought a Dell Axim X5 advanced, with next business day shipping and PPC
2003 installed. Recieved the unit the next day, in great condition. PPC
2002 was installed, not PPC 2003.
Called the help line: Told them of the problem, they were going to send a
new unit out next business day...IE Monday...I want to play and install my
applications on the existing unit (Impatient aren't I :-) ), so I asked to
have them send the PPC2003 upgrade. Immediate connection to ordering,
technician told them of the problem...software will be sent Monday.
Techician was foriegn. no problems with understanding my needs or
understanding her.
With this type of support BOTH on my Dell Inspiron and now the Axim, I will
continue to buy Dell.
Mike O.
