Mouse scrolling doesn't work in office programs, internet, e-mails, etc. If
the wheel is spun through many clicks it might scroll a line or so.
Mouse is Basic wireless optical. Operating system is XP. Problem has
persisted accross multiple hardware and software removal and re-installs
including two complete XP re-installs and motherboard/cpu upgrade. All
(known) drivers are in place and upto date. Mouse software is Intellipoint
5.2 (Version 4.0 tried without success). Norton WinDoctor run over registry.
Manual edit of relevant key in registry tried. All settings in mouse
software tried. Reposition of wireless reciever tried. Batteries all good.
Hardware is less than a month old. If my old optical corded Intellimouse is
plugged into the PS2 port the scrolling is beautifull (but that mouse is now
the "Homework PC mouse").

Does anyone have any ideas on possible causes?

"pshnfry" <pshnfry@discussions.microsoft.com> wrote in message
news:3890A039-945D-4A38-A35B-3D17595BFC72@microsoft.com...
> Mouse scrolling doesn't work in office programs, internet, e-mails, etc.
> If
> the wheel is spun through many clicks it might scroll a line or so.
> Mouse is Basic wireless optical. Operating system is XP. Problem has
> persisted accross multiple hardware and software removal and re-installs
> including two complete XP re-installs and motherboard/cpu upgrade. All
> (known) drivers are in place and upto date. Mouse software is
> Intellipoint
> 5.2 (Version 4.0 tried without success). Norton WinDoctor run over
> registry.
> Manual edit of relevant key in registry tried. All settings in mouse
> software tried. Reposition of wireless reciever tried. Batteries all
> good.
> Hardware is less than a month old. If my old optical corded Intellimouse
> is
> plugged into the PS2 port the scrolling is beautifull (but that mouse is
> now
> the "Homework PC mouse").
>
> Does anyone have any ideas on possible causes?


In Device Manager for the mouse device, up the sampling rate. Also up the
buffer size. If those don't work, get a different cordless mouse. Some are
very crappy.

When my Logitech cordless got damaged, I decided to try some other cordless
mice. IBM's (which is made by someone else, don't remember) would go into
sleep mode far too quickly and its polling rate while sleeping was too slow,
so I would be moving the mouse a lot before it finally got shook enough to
wake up. Microsoft's cordless took a bit longer to go to sleep (to consume
battery power) but was also slow to wake up. By slow, I'm talking about one
to one and a half seconds. Both the IBM and Microsoft were jerky in games
despite upping the sampling rate and/or buffer size. I ended up returning
each after trialing them and went back to the Logitech (which is heavier
because of using AA batteries instead of AAA so it was more fatiguing to my
pinky having to squeeze the mouse to constantly lift and move it, and why I
decided to hunt around for a lighter but just-as-good cordless mouse). So I
tried leaving Logitech but came back. Eventually I decided to go with a
corded mouse. As long as the cord doesn't bang against anything (to create
torque on the mouse) and the cord is free to move then I find it easier to
handle then the heavier cordless mice with their battery weight and having
to deal with erratic behavior when the batteries get low.

--
__________________________________________________
E-mail: Remove "NIX" and add "#LAH" to Subject.
__________________________________________________

"Vanguard (NPI)" wrote:

> "pshnfry" <pshnfry@discussions.microsoft.com> wrote in message
> news:3890A039-945D-4A38-A35B-3D17595BFC72@microsoft.com...
> > Mouse scrolling doesn't work in office programs, internet, e-mails, etc.
> > If
> > the wheel is spun through many clicks it might scroll a line or so.
> > Mouse is Basic wireless optical. Operating system is XP. Problem has
> > persisted accross multiple hardware and software removal and re-installs
> > including two complete XP re-installs and motherboard/cpu upgrade. All
> > (known) drivers are in place and upto date. Mouse software is
> > Intellipoint
> > 5.2 (Version 4.0 tried without success). Norton WinDoctor run over
> > registry.
> > Manual edit of relevant key in registry tried. All settings in mouse
> > software tried. Reposition of wireless reciever tried. Batteries all
> > good.
> > Hardware is less than a month old. If my old optical corded Intellimouse
> > is
> > plugged into the PS2 port the scrolling is beautifull (but that mouse is
> > now
> > the "Homework PC mouse").
> >
> > Does anyone have any ideas on possible causes?
>
>
> In Device Manager for the mouse device, up the sampling rate. Also up the
> buffer size. If those don't work, get a different cordless mouse. Some are
> very crappy.
>
> When my Logitech cordless got damaged, I decided to try some other cordless
> mice. IBM's (which is made by someone else, don't remember) would go into
> sleep mode far too quickly and its polling rate while sleeping was too slow,
> so I would be moving the mouse a lot before it finally got shook enough to
> wake up. Microsoft's cordless took a bit longer to go to sleep (to consume
> battery power) but was also slow to wake up. By slow, I'm talking about one
> to one and a half seconds. Both the IBM and Microsoft were jerky in games
> despite upping the sampling rate and/or buffer size. I ended up returning
> each after trialing them and went back to the Logitech (which is heavier
> because of using AA batteries instead of AAA so it was more fatiguing to my
> pinky having to squeeze the mouse to constantly lift and move it, and why I
> decided to hunt around for a lighter but just-as-good cordless mouse). So I
> tried leaving Logitech but came back. Eventually I decided to go with a
> corded mouse. As long as the cord doesn't bang against anything (to create
> torque on the mouse) and the cord is free to move then I find it easier to
> handle then the heavier cordless mice with their battery weight and having
> to deal with erratic behavior when the batteries get low.
>
> --
> __________________________________________________
> E-mail: Remove "NIX" and add "#LAH" to Subject.
> __________________________________________________
>
>
>
All settings available and visible have been tried. There are no settings
for sampling or buffer size. Intellipoint software checked, Device manager
mouse properties checked, usb properties checked for settings and errors. No
change.

Thanks anyway.

I'll sign off and try the keyboard and mouse set on the pc built out of
leftovers from the upgrade. It has different hardware config, different
software installed and a different op sys (2000). If the problem is still
there I'll post back re returning the cordless set assuming the actual device
is faulty.

pshnfry wrote:
> "Vanguard (NPI)" wrote:
>
>> "pshnfry" <pshnfry@discussions.microsoft.com> wrote in message
>> news:3890A039-945D-4A38-A35B-3D17595BFC72@microsoft.com...
>>> Mouse scrolling doesn't work in office programs, internet, e-mails,
>>> etc. If
>>> the wheel is spun through many clicks it might scroll a line or so.
>>> Mouse is Basic wireless optical. Operating system is XP. Problem
>>> has persisted accross multiple hardware and software removal and
>>> re-installs including two complete XP re-installs and
>>> motherboard/cpu upgrade. All (known) drivers are in place and upto
>>> date. Mouse software is Intellipoint
>>> 5.2 (Version 4.0 tried without success). Norton WinDoctor run over
>>> registry.
>>> Manual edit of relevant key in registry tried. All settings in
>>> mouse software tried. Reposition of wireless reciever tried.
>>> Batteries all good.
>>> Hardware is less than a month old. If my old optical corded
>>> Intellimouse is
>>> plugged into the PS2 port the scrolling is beautifull (but that
>>> mouse is now
>>> the "Homework PC mouse").
>>>
>>> Does anyone have any ideas on possible causes?
>>
>>
>> In Device Manager for the mouse device, up the sampling rate. Also
>> up the buffer size. If those don't work, get a different cordless
>> mouse. Some are very crappy.
>>
>> When my Logitech cordless got damaged, I decided to try some other
>> cordless mice. IBM's (which is made by someone else, don't
>> remember) would go into sleep mode far too quickly and its polling
>> rate while sleeping was too slow, so I would be moving the mouse a
>> lot before it finally got shook enough to wake up. Microsoft's
>> cordless took a bit longer to go to sleep (to consume battery power)
>> but was also slow to wake up. By slow, I'm talking about one to one
>> and a half seconds. Both the IBM and Microsoft were jerky in games
>> despite upping the sampling rate and/or buffer size. I ended up
>> returning each after trialing them and went back to the Logitech
>> (which is heavier because of using AA batteries instead of AAA so it
>> was more fatiguing to my pinky having to squeeze the mouse to
>> constantly lift and move it, and why I decided to hunt around for a
>> lighter but just-as-good cordless mouse). So I tried leaving
>> Logitech but came back. Eventually I decided to go with a corded
>> mouse. As long as the cord doesn't bang against anything (to create
>> torque on the mouse) and the cord is free to move then I find it
>> easier to handle then the heavier cordless mice with their battery
>> weight and having to deal with erratic behavior when the batteries
>> get low.
>>
>> --
>> __________________________________________________
>> E-mail: Remove "NIX" and add "#LAH" to Subject.
>> __________________________________________________
>>
>>
>>
> All settings available and visible have been tried. There are no
> settings for sampling or buffer size. Intellipoint software checked,
> Device manager mouse properties checked, usb properties checked for
> settings and errors. No change.
>
> Thanks anyway.
>
> I'll sign off and try the keyboard and mouse set on the pc built out
> of leftovers from the upgrade. It has different hardware config,
> different software installed and a different op sys (2000). If the
> problem is still there I'll post back re returning the cordless set
> assuming the actual device is faulty.

Have a look at the radio transmitter placement. If it is too close to a
CRT, power supply, AC adapter, or anything else with a transformer then
simple interference is likely the culprit. Most of these transmitters
need direct line of sight to the keyboard and mouse, and must not be
outside of a small radius of the mouse, say one foot or so.

"Quaoar" wrote:

> pshnfry wrote:
> > "Vanguard (NPI)" wrote:
> >
> >> "pshnfry" <pshnfry@discussions.microsoft.com> wrote in message
> >> news:3890A039-945D-4A38-A35B-3D17595BFC72@microsoft.com...
> >>> Mouse scrolling doesn't work in office programs, internet, e-mails,
> >>> etc. If
> >>> the wheel is spun through many clicks it might scroll a line or so.
> >>> Mouse is Basic wireless optical. Operating system is XP. Problem
> >>> has persisted accross multiple hardware and software removal and
> >>> re-installs including two complete XP re-installs and
> >>> motherboard/cpu upgrade. All (known) drivers are in place and upto
> >>> date. Mouse software is Intellipoint
> >>> 5.2 (Version 4.0 tried without success). Norton WinDoctor run over
> >>> registry.
> >>> Manual edit of relevant key in registry tried. All settings in
> >>> mouse software tried. Reposition of wireless reciever tried.
> >>> Batteries all good.
> >>> Hardware is less than a month old. If my old optical corded
> >>> Intellimouse is
> >>> plugged into the PS2 port the scrolling is beautifull (but that
> >>> mouse is now
> >>> the "Homework PC mouse").
> >>>
> >>> Does anyone have any ideas on possible causes?
> >>
> >>
> >> In Device Manager for the mouse device, up the sampling rate. Also
> >> up the buffer size. If those don't work, get a different cordless
> >> mouse. Some are very crappy.
> >>
> >> When my Logitech cordless got damaged, I decided to try some other
> >> cordless mice. IBM's (which is made by someone else, don't
> >> remember) would go into sleep mode far too quickly and its polling
> >> rate while sleeping was too slow, so I would be moving the mouse a
> >> lot before it finally got shook enough to wake up. Microsoft's
> >> cordless took a bit longer to go to sleep (to consume battery power)
> >> but was also slow to wake up. By slow, I'm talking about one to one
> >> and a half seconds. Both the IBM and Microsoft were jerky in games
> >> despite upping the sampling rate and/or buffer size. I ended up
> >> returning each after trialing them and went back to the Logitech
> >> (which is heavier because of using AA batteries instead of AAA so it
> >> was more fatiguing to my pinky having to squeeze the mouse to
> >> constantly lift and move it, and why I decided to hunt around for a
> >> lighter but just-as-good cordless mouse). So I tried leaving
> >> Logitech but came back. Eventually I decided to go with a corded
> >> mouse. As long as the cord doesn't bang against anything (to create
> >> torque on the mouse) and the cord is free to move then I find it
> >> easier to handle then the heavier cordless mice with their battery
> >> weight and having to deal with erratic behavior when the batteries
> >> get low.
> >>
> >> --
> >> __________________________________________________
> >> E-mail: Remove "NIX" and add "#LAH" to Subject.
> >> __________________________________________________
> >>
> >>
> >>
> > All settings available and visible have been tried. There are no
> > settings for sampling or buffer size. Intellipoint software checked,
> > Device manager mouse properties checked, usb properties checked for
> > settings and errors. No change.
> >
> > Thanks anyway.
> >
> > I'll sign off and try the keyboard and mouse set on the pc built out
> > of leftovers from the upgrade. It has different hardware config,
> > different software installed and a different op sys (2000). If the
> > problem is still there I'll post back re returning the cordless set
> > assuming the actual device is faulty.
>
> Have a look at the radio transmitter placement. If it is too close to a
> CRT, power supply, AC adapter, or anything else with a transformer then
> simple interference is likely the culprit. Most of these transmitters
> need direct line of sight to the keyboard and mouse, and must not be
> outside of a small radius of the mouse, say one foot or so.
>
>
>
I've also heard the transmitter can be too close. Neither of these is the
culprit. Multiple locations tried and best response comes with the reciever
on the slide out shelf used for the keyboard and mouse, but still under the
desk top and hopefully sheilded from the monitor. Have also tried different
refresh rates on the monitor as another thread mand Microsoft KB mentioned
75Hz as an issue.

I have tried the set up on the "Homework" pc as detailed above and the
problem was on that pc as well. I'll have to assume faulty hardware and
return it. Bit dark on that, I had also heard Power DVD software was the
culprit along with screen saver failing to start up. When I removed Power
DVD the screen saver issue corrected and the mouse worked as expected for a
couple of days.

Too bad, so sad. Logitech?

"pshnfry" <pshnfry@discussions.microsoft.com> wrote in message
news:EFA81268-FFE4-4D13-BF6F-9EAF0A7B8ADE@microsoft.com...
>
>
> "Quaoar" wrote:
>
>> pshnfry wrote:
>> > "Vanguard (NPI)" wrote:
>> >
>> >> "pshnfry" <pshnfry@discussions.microsoft.com> wrote in message
>> >> news:3890A039-945D-4A38-A35B-3D17595BFC72@microsoft.com...
>> >>> Mouse scrolling doesn't work in office programs, internet,
>> >>> e-mails,
>> >>> etc. If
>> >>> the wheel is spun through many clicks it might scroll a line or
>> >>> so.
>> >>> Mouse is Basic wireless optical. Operating system is XP.
>> >>> Problem
>> >>> has persisted accross multiple hardware and software removal and
>> >>> re-installs including two complete XP re-installs and
>> >>> motherboard/cpu upgrade. All (known) drivers are in place and
>> >>> upto
>> >>> date. Mouse software is Intellipoint
>> >>> 5.2 (Version 4.0 tried without success). Norton WinDoctor run
>> >>> over
>> >>> registry.
>> >>> Manual edit of relevant key in registry tried. All settings in
>> >>> mouse software tried. Reposition of wireless reciever tried.
>> >>> Batteries all good.
>> >>> Hardware is less than a month old. If my old optical corded
>> >>> Intellimouse is
>> >>> plugged into the PS2 port the scrolling is beautifull (but that
>> >>> mouse is now
>> >>> the "Homework PC mouse").
>> >>>
>> >>> Does anyone have any ideas on possible causes?
>> >>
>> >>
>> >> In Device Manager for the mouse device, up the sampling rate.
>> >> Also
>> >> up the buffer size. If those don't work, get a different cordless
>> >> mouse. Some are very crappy.
>> >>
>> >> When my Logitech cordless got damaged, I decided to try some other
>> >> cordless mice. IBM's (which is made by someone else, don't
>> >> remember) would go into sleep mode far too quickly and its polling
>> >> rate while sleeping was too slow, so I would be moving the mouse a
>> >> lot before it finally got shook enough to wake up. Microsoft's
>> >> cordless took a bit longer to go to sleep (to consume battery
>> >> power)
>> >> but was also slow to wake up. By slow, I'm talking about one to
>> >> one
>> >> and a half seconds. Both the IBM and Microsoft were jerky in
>> >> games
>> >> despite upping the sampling rate and/or buffer size. I ended up
>> >> returning each after trialing them and went back to the Logitech
>> >> (which is heavier because of using AA batteries instead of AAA so
>> >> it
>> >> was more fatiguing to my pinky having to squeeze the mouse to
>> >> constantly lift and move it, and why I decided to hunt around for
>> >> a
>> >> lighter but just-as-good cordless mouse). So I tried leaving
>> >> Logitech but came back. Eventually I decided to go with a corded
>> >> mouse. As long as the cord doesn't bang against anything (to
>> >> create
>> >> torque on the mouse) and the cord is free to move then I find it
>> >> easier to handle then the heavier cordless mice with their battery
>> >> weight and having to deal with erratic behavior when the batteries
>> >> get low.
>> >>
>> >> --
>> >> __________________________________________________
>> >> E-mail: Remove "NIX" and add "#LAH" to Subject.
>> >> __________________________________________________
>> >>
>> >>
>> >>
>> > All settings available and visible have been tried. There are no
>> > settings for sampling or buffer size. Intellipoint software
>> > checked,
>> > Device manager mouse properties checked, usb properties checked for
>> > settings and errors. No change.
>> >
>> > Thanks anyway.
>> >
>> > I'll sign off and try the keyboard and mouse set on the pc built
>> > out
>> > of leftovers from the upgrade. It has different hardware config,
>> > different software installed and a different op sys (2000). If the
>> > problem is still there I'll post back re returning the cordless set
>> > assuming the actual device is faulty.
>>
>> Have a look at the radio transmitter placement. If it is too close
>> to a
>> CRT, power supply, AC adapter, or anything else with a transformer
>> then
>> simple interference is likely the culprit. Most of these
>> transmitters
>> need direct line of sight to the keyboard and mouse, and must not be
>> outside of a small radius of the mouse, say one foot or so.
>>
>>
>>
> I've also heard the transmitter can be too close. Neither of these is
> the
> culprit. Multiple locations tried and best response comes with the
> reciever
> on the slide out shelf used for the keyboard and mouse, but still
> under the
> desk top and hopefully sheilded from the monitor. Have also tried
> different
> refresh rates on the monitor as another thread mand Microsoft KB
> mentioned
> 75Hz as an issue.
>
> I have tried the set up on the "Homework" pc as detailed above and the
> problem was on that pc as well. I'll have to assume faulty hardware
> and
> return it. Bit dark on that, I had also heard Power DVD software was
> the
> culprit along with screen saver failing to start up. When I removed
> Power
> DVD the screen saver issue corrected and the mouse worked as expected
> for a
> couple of days.
>
> Too bad, so sad. Logitech?

Logitech makes very good wireless devices. Personally, I like their
wireless notebook mouse since it is a bit smaller than normal and has a
simple USB transmitter close-coupled to the USB plug. It seems to work
well with my desktop on the rear USB where it is located under my desk.
OTOH, I'm using the X300 KB/mouse combo and it also works exceptionally
well.

"Quaoar" wrote:

>
> "pshnfry" <pshnfry@discussions.microsoft.com> wrote in message
> news:EFA81268-FFE4-4D13-BF6F-9EAF0A7B8ADE@microsoft.com...
> >
> >
> > "Quaoar" wrote:
> >
> >> pshnfry wrote:
> >> > "Vanguard (NPI)" wrote:
> >> >
> >> >> "pshnfry" <pshnfry@discussions.microsoft.com> wrote in message
> >> >> news:3890A039-945D-4A38-A35B-3D17595BFC72@microsoft.com...
> >> >>> Mouse scrolling doesn't work in office programs, internet,
> >> >>> e-mails,
> >> >>> etc. If
> >> >>> the wheel is spun through many clicks it might scroll a line or
> >> >>> so.
> >> >>> Mouse is Basic wireless optical. Operating system is XP.
> >> >>> Problem
> >> >>> has persisted accross multiple hardware and software removal and
> >> >>> re-installs including two complete XP re-installs and
> >> >>> motherboard/cpu upgrade. All (known) drivers are in place and
> >> >>> upto
> >> >>> date. Mouse software is Intellipoint
> >> >>> 5.2 (Version 4.0 tried without success). Norton WinDoctor run
> >> >>> over
> >> >>> registry.
> >> >>> Manual edit of relevant key in registry tried. All settings in
> >> >>> mouse software tried. Reposition of wireless reciever tried.
> >> >>> Batteries all good.
> >> >>> Hardware is less than a month old. If my old optical corded
> >> >>> Intellimouse is
> >> >>> plugged into the PS2 port the scrolling is beautifull (but that
> >> >>> mouse is now
> >> >>> the "Homework PC mouse").
> >> >>>
> >> >>> Does anyone have any ideas on possible causes?
> >> >>
> >> >>
> >> >> In Device Manager for the mouse device, up the sampling rate.
> >> >> Also
> >> >> up the buffer size. If those don't work, get a different cordless
> >> >> mouse. Some are very crappy.
> >> >>
> >> >> When my Logitech cordless got damaged, I decided to try some other
> >> >> cordless mice. IBM's (which is made by someone else, don't
> >> >> remember) would go into sleep mode far too quickly and its polling
> >> >> rate while sleeping was too slow, so I would be moving the mouse a
> >> >> lot before it finally got shook enough to wake up. Microsoft's
> >> >> cordless took a bit longer to go to sleep (to consume battery
> >> >> power)
> >> >> but was also slow to wake up. By slow, I'm talking about one to
> >> >> one
> >> >> and a half seconds. Both the IBM and Microsoft were jerky in
> >> >> games
> >> >> despite upping the sampling rate and/or buffer size. I ended up
> >> >> returning each after trialing them and went back to the Logitech
> >> >> (which is heavier because of using AA batteries instead of AAA so
> >> >> it
> >> >> was more fatiguing to my pinky having to squeeze the mouse to
> >> >> constantly lift and move it, and why I decided to hunt around for
> >> >> a
> >> >> lighter but just-as-good cordless mouse). So I tried leaving
> >> >> Logitech but came back. Eventually I decided to go with a corded
> >> >> mouse. As long as the cord doesn't bang against anything (to
> >> >> create
> >> >> torque on the mouse) and the cord is free to move then I find it
> >> >> easier to handle then the heavier cordless mice with their battery
> >> >> weight and having to deal with erratic behavior when the batteries
> >> >> get low.
> >> >>
> >> >> --
> >> >> __________________________________________________
> >> >> E-mail: Remove "NIX" and add "#LAH" to Subject.
> >> >> __________________________________________________
> >> >>
> >> >>
> >> >>
> >> > All settings available and visible have been tried. There are no
> >> > settings for sampling or buffer size. Intellipoint software
> >> > checked,
> >> > Device manager mouse properties checked, usb properties checked for
> >> > settings and errors. No change.
> >> >
> >> > Thanks anyway.
> >> >
> >> > I'll sign off and try the keyboard and mouse set on the pc built
> >> > out
> >> > of leftovers from the upgrade. It has different hardware config,
> >> > different software installed and a different op sys (2000). If the
> >> > problem is still there I'll post back re returning the cordless set
> >> > assuming the actual device is faulty.
> >>
> >> Have a look at the radio transmitter placement. If it is too close
> >> to a
> >> CRT, power supply, AC adapter, or anything else with a transformer
> >> then
> >> simple interference is likely the culprit. Most of these
> >> transmitters
> >> need direct line of sight to the keyboard and mouse, and must not be
> >> outside of a small radius of the mouse, say one foot or so.
> >>
> >>
> >>
> > I've also heard the transmitter can be too close. Neither of these is
> > the
> > culprit. Multiple locations tried and best response comes with the
> > reciever
> > on the slide out shelf used for the keyboard and mouse, but still
> > under the
> > desk top and hopefully sheilded from the monitor. Have also tried
> > different
> > refresh rates on the monitor as another thread mand Microsoft KB
> > mentioned
> > 75Hz as an issue.
> >
> > I have tried the set up on the "Homework" pc as detailed above and the
> > problem was on that pc as well. I'll have to assume faulty hardware
> > and
> > return it. Bit dark on that, I had also heard Power DVD software was
> > the
> > culprit along with screen saver failing to start up. When I removed
> > Power
> > DVD the screen saver issue corrected and the mouse worked as expected
> > for a
> > couple of days.
> >
> > Too bad, so sad. Logitech?
>
> Logitech makes very good wireless devices. Personally, I like their
> wireless notebook mouse since it is a bit smaller than normal and has a
> simple USB transmitter close-coupled to the USB plug. It seems to work
> well with my desktop on the rear USB where it is located under my desk.
> OTOH, I'm using the X300 KB/mouse combo and it also works exceptionally
> well.
>
>
>
Returned the wireless set and spotted the Microsoft business pack (corded
usb or ps2 multimedia keyboard and intellimouse) at the local discount it
supply store. Better hardware and 2/3rds the price. Installed
and.................
Mouse now scrolls smoothly and consistently.