Tech Support > Microsoft Windows > Help and Support > cant delete microsoft word 2002 xp home
cant delete microsoft word 2002 xp home
Posted by amymae on November 18th, 2005


i have try with add/remove i've detect and repair
-- and it tries to reinstall
i get error...
The patch package could not be opened . verify that the patch package exists
and that you can access it , or contact the application vendor to verify this
is a valid package...I idid contact the reply wasThank you for contacting
Microsoft Online Customer Service.

I understand from your message that you are experiencing issues while
performing updates. I realize the importance of this issue and will direct
you to the correct resource.

As a Customer Service Representative, I wish to inform you that Microsoft
provides no-charge support for all issues related to updates. I have created
a support case and forwarded it to a Support Professional. They will contact
you within 24 hours. Your support case identification (ID) number, for your
records, is SRZ051117000791.

Amy, if you have any questions about this case or would like to update the
case notes, please send an e-mail message to compmail@microsoft.com with only
your support case ID (the SRZ number) as the subject line.

I hope your issue gets resolved soon.

Thank you for using Microsoft products and services.

Stanley
Microsoft Online Customer Service Representative

If you have any feedback about your Online Customer Service experience,
please e-mail my manager, Abhijit Rao, at managers@microsoft.com Your Request
- 11/17/2005 1:34:19 AM
Problem Description: I am trying to update office
grom office website
happens everytime
The Office Update site is unable to check for updates on this computer. This
may be happening because of one of the following reasons:

You do not have administrative privileges for this computer.
There is a network problem and the detection catalog used by the Office
Update site failed to download. Go back to the Downloads home page and try
running detection again.
Windows Installer patch files (.MSP files) from previously applied Office
updates are missing from the \Windows\Installer hidden directory on your
computer. MSP files are stored on your computer after update installation
completes because they need to be referenced for future update operations. If
the files are missing you will not be able to apply Office updates. You may
also be unable to uninstall Office products as a result of the same problem.
Please contact Microsoft Product Support Services for assistance.
You installed Office updates in the past and then upgraded from Windows
Installer version 1.0 to Windows Installer version 1.1. For more information
see the KB article Windows Installer May Prompt for Install Source if
Unavailable.



amy


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