- How can I debug system crash?
- Posted by networm on October 10th, 2005
Hi all,
Recently my Toshiba M4 tablet PC laptop crashed 3 times:
Last week, when I was recording lecture using OneNote, it suddenly turned
into BlueScreen and crashed. This happened twice. I don't know how to debug:
so I did a system restore and removed the Skype. That looked worked for one
week.
And today, it crashed again when I was viewing an online video lecture using
RealPlayer. This time it did not show BlueScreen but the screen suddenly
turned black after displaying something flashy(I did not even catch before
it disspeared)... Then the fan becomes 1000% times louder crazily... Nothing
was responding. So I ended up with shutdown and rebooting...
Now this becomes serious: so I want to debug to see which is the
software/device component that caused the problem. After rebooting I looked
into system events: nothing in error. nothing special...
What else can I do to debug it?
thanks a lot!
- Posted by Mario Schmidt on October 10th, 2005
networm schrieb:
> Hi all,
>
> Recently my Toshiba M4 tablet PC laptop crashed 3 times:
>
> Last week, when I was recording lecture using OneNote, it suddenly turned
> into BlueScreen and crashed. This happened twice. I don't know how to debug:
> so I did a system restore and removed the Skype. That looked worked for one
> week.
>
> And today, it crashed again when I was viewing an online video lecture using
> RealPlayer. This time it did not show BlueScreen but the screen suddenly
> turned black after displaying something flashy(I did not even catch before
> it disspeared)... Then the fan becomes 1000% times louder crazily... Nothing
> was responding. So I ended up with shutdown and rebooting...
Sounds like a worm/virus.
Anyways, besides checking your HDD for viruses (use a modern, up to date
scanner with newest virus definitions file) you should also check your
RAM using a testing tool like memtext86+ (www.memtest.org).
> Now this becomes serious: so I want to debug to see which is the
> software/device component that caused the problem. After rebooting I looked
> into system events: nothing in error. nothing special...
System events in Windows log almost nothing really important.
- Posted by Ronnie Vernon MVP on October 11th, 2005
networm wrote:
> Hi all,
>
> Recently my Toshiba M4 tablet PC laptop crashed 3 times:
>
> Last week, when I was recording lecture using OneNote, it suddenly
> turned into BlueScreen and crashed. This happened twice. I don't know
> how to debug: so I did a system restore and removed the Skype. That
> looked worked for one week.
>
> And today, it crashed again when I was viewing an online video
> lecture using RealPlayer. This time it did not show BlueScreen but
> the screen suddenly turned black after displaying something flashy(I
> did not even catch before it disspeared)... Then the fan becomes
> 1000% times louder crazily... Nothing was responding. So I ended up
> with shutdown and rebooting...
>
> Now this becomes serious: so I want to debug to see which is the
> software/device component that caused the problem. After rebooting I
> looked into system events: nothing in error. nothing special...
>
> What else can I do to debug it?
>
> thanks a lot!
Check the Event Viewer for possible information. Go to start/Run and type eventvwr.msc and press OK. Click the 3 menu items on the left and look for any "X" error messages. If any are found, double click the error entry to seethe details. If you find an error that is coincidng with the behavior, click the Copy Icon on the details dialog screen and paste the error details in a reply to this message.
----
Go to Start/Run and type msinfo32 and press OK. Click Components/Problem Devices to check for possible hardware problems.
Check the following articles for troubleshooting.
How to Troubleshoot By Using the Msconfig Utility in Windows XP:
http://support.microsoft.com/?id=310560
How to perform a clean boot in Windows XP:
http://support.microsoft.com/?id=310353
A Description of the Safe Mode Boot Options in Windows XP:
http://support.microsoft.com/?id=315222
--
Ronnie Vernon
Microsoft MVP
Windows Shell/User
http://mvp.support.microsoft.com/
- Posted by networm on October 11th, 2005
"Ronnie Vernon MVP" <ronv@mvps.org> wrote in message
news:OevAoghzFHA.720@TK2MSFTNGP15.phx.gbl...
networm wrote:
> Hi all,
>
> Recently my Toshiba M4 tablet PC laptop crashed 3 times:
>
> Last week, when I was recording lecture using OneNote, it suddenly
> turned into BlueScreen and crashed. This happened twice. I don't know
> how to debug: so I did a system restore and removed the Skype. That
> looked worked for one week.
>
> And today, it crashed again when I was viewing an online video
> lecture using RealPlayer. This time it did not show BlueScreen but
> the screen suddenly turned black after displaying something flashy(I
> did not even catch before it disspeared)... Then the fan becomes
> 1000% times louder crazily... Nothing was responding. So I ended up
> with shutdown and rebooting...
>
> Now this becomes serious: so I want to debug to see which is the
> software/device component that caused the problem. After rebooting I
> looked into system events: nothing in error. nothing special...
>
> What else can I do to debug it?
>
> thanks a lot!
Check the Event Viewer for possible information. Go to start/Run and type
eventvwr.msc and press OK. Click the 3 menu items on the left and look for
any "X" error messages. If any are found, double click the error entry to
seethe details. If you find an error that is coincidng with the behavior,
click the Copy Icon on the details dialog screen and paste the error details
in a reply to this message.
----
Go to Start/Run and type msinfo32 and press OK. Click Components/Problem
Devices to check for possible hardware problems.
Check the following articles for troubleshooting.
How to Troubleshoot By Using the Msconfig Utility in Windows XP:
http://support.microsoft.com/?id=310560
How to perform a clean boot in Windows XP:
http://support.microsoft.com/?id=310353
A Description of the Safe Mode Boot Options in Windows XP:
http://support.microsoft.com/?id=315222
--
Ronnie Vernon
Microsoft MVP
Windows Shell/User
http://mvp.support.microsoft.com/
Thanks a lot!
I did not see any CROSS in event viewer...
However, I do have more information.
I just had another Blue Screen crash while I was playing back some online
video lectures using RealPlayer in IE:
IRQL_NOT_LESS_OR_EQUAL
*** STOP: 0X0000000A (0X0105E000, 0X000000FF, 0X00000000, 0X804F298E)
Dumping Physical Memory to disk: 11
(stopped at 11, fan runs 1000% more crazily and louder than before...)
Any more ideas?
Thanks a lot!
- Posted by David Candy on October 11th, 2005
Pstat in the support tools on the XP CD list addresses. Address in parameter 4 tried to access the memory at parameter 1. Match up the address with a driver.
--
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http://webdiary.smh.com.au/archives/...nt/001075.html
=================================================
"networm" <networm8848@yahoo.com> wrote in message news:%23DM84mhzFHA.3856@tk2msftngp13.phx.gbl...
>
> "Ronnie Vernon MVP" <ronv@mvps.org> wrote in message
> news:OevAoghzFHA.720@TK2MSFTNGP15.phx.gbl...
> networm wrote:
>> Hi all,
>>
>> Recently my Toshiba M4 tablet PC laptop crashed 3 times:
>>
>> Last week, when I was recording lecture using OneNote, it suddenly
>> turned into BlueScreen and crashed. This happened twice. I don't know
>> how to debug: so I did a system restore and removed the Skype. That
>> looked worked for one week.
>>
>> And today, it crashed again when I was viewing an online video
>> lecture using RealPlayer. This time it did not show BlueScreen but
>> the screen suddenly turned black after displaying something flashy(I
>> did not even catch before it disspeared)... Then the fan becomes
>> 1000% times louder crazily... Nothing was responding. So I ended up
>> with shutdown and rebooting...
>>
>> Now this becomes serious: so I want to debug to see which is the
>> software/device component that caused the problem. After rebooting I
>> looked into system events: nothing in error. nothing special...
>>
>> What else can I do to debug it?
>>
>> thanks a lot!
>
> Check the Event Viewer for possible information. Go to start/Run and type
> eventvwr.msc and press OK. Click the 3 menu items on the left and look for
> any "X" error messages. If any are found, double click the error entry to
> seethe details. If you find an error that is coincidng with the behavior,
> click the Copy Icon on the details dialog screen and paste the error details
> in a reply to this message.
> ----
> Go to Start/Run and type msinfo32 and press OK. Click Components/Problem
> Devices to check for possible hardware problems.
>
> Check the following articles for troubleshooting.
>
> How to Troubleshoot By Using the Msconfig Utility in Windows XP:
> http://support.microsoft.com/?id=310560
>
> How to perform a clean boot in Windows XP:
> http://support.microsoft.com/?id=310353
>
> A Description of the Safe Mode Boot Options in Windows XP:
> http://support.microsoft.com/?id=315222
>
> --
>
> Ronnie Vernon
> Microsoft MVP
> Windows Shell/User
>
> http://mvp.support.microsoft.com/
>
>
>
> Thanks a lot!
>
> I did not see any CROSS in event viewer...
>
> However, I do have more information.
>
> I just had another Blue Screen crash while I was playing back some online
> video lectures using RealPlayer in IE:
>
> IRQL_NOT_LESS_OR_EQUAL
>
> *** STOP: 0X0000000A (0X0105E000, 0X000000FF, 0X00000000, 0X804F298E)
>
> Dumping Physical Memory to disk: 11
>
> (stopped at 11, fan runs 1000% more crazily and louder than before...)
>
> Any more ideas?
>
> Thanks a lot!
>
>
- Posted by Ronnie Vernon MVP on October 11th, 2005
networm wrote:
> "Ronnie Vernon MVP" <ronv@mvps.org> wrote in message
> news:OevAoghzFHA.720@TK2MSFTNGP15.phx.gbl...
> networm wrote:
>> Hi all,
>>
>> Recently my Toshiba M4 tablet PC laptop crashed 3 times:
>>
>> Last week, when I was recording lecture using OneNote, it suddenly
>> turned into BlueScreen and crashed. This happened twice. I don't know
>> how to debug: so I did a system restore and removed the Skype. That
>> looked worked for one week.
>>
>> And today, it crashed again when I was viewing an online video
>> lecture using RealPlayer. This time it did not show BlueScreen but
>> the screen suddenly turned black after displaying something flashy(I
>> did not even catch before it disspeared)... Then the fan becomes
>> 1000% times louder crazily... Nothing was responding. So I ended up
>> with shutdown and rebooting...
>>
>> Now this becomes serious: so I want to debug to see which is the
>> software/device component that caused the problem. After rebooting I
>> looked into system events: nothing in error. nothing special...
>>
>> What else can I do to debug it?
>>
>> thanks a lot!
>
> Check the Event Viewer for possible information. Go to start/Run and
> type eventvwr.msc and press OK. Click the 3 menu items on the left
> and look for any "X" error messages. If any are found, double click
> the error entry to seethe details. If you find an error that is
> coincidng with the behavior, click the Copy Icon on the details
> dialog screen and paste the error details in a reply to this message.
> ----
> Go to Start/Run and type msinfo32 and press OK. Click
> Components/Problem Devices to check for possible hardware problems.
>
> Check the following articles for troubleshooting.
>
> How to Troubleshoot By Using the Msconfig Utility in Windows XP:
> http://support.microsoft.com/?id=310560
>
> How to perform a clean boot in Windows XP:
> http://support.microsoft.com/?id=310353
>
> A Description of the Safe Mode Boot Options in Windows XP:
> http://support.microsoft.com/?id=315222
Go to the following website. There are several articles linked there that cover the most common problems associated with this error message.
Troubleshooting Windows STOP Messages:
http://www.aumha.org/win5/kbestop.htm#0x0a
--
Ronnie Vernon
Microsoft MVP
Windows Shell/User
http://mvp.support.microsoft.com/
- Posted by Andrew E. on October 11th, 2005
Event viewer is a good place to start,you can also search the newsgroups
and/or microsoft.com,type:VERIFIER Follow the directions,genrl groups have
quite a few responses.
"networm" wrote:
> Hi all,
>
> Recently my Toshiba M4 tablet PC laptop crashed 3 times:
>
> Last week, when I was recording lecture using OneNote, it suddenly turned
> into BlueScreen and crashed. This happened twice. I don't know how to debug:
> so I did a system restore and removed the Skype. That looked worked for one
> week.
>
> And today, it crashed again when I was viewing an online video lecture using
> RealPlayer. This time it did not show BlueScreen but the screen suddenly
> turned black after displaying something flashy(I did not even catch before
> it disspeared)... Then the fan becomes 1000% times louder crazily... Nothing
> was responding. So I ended up with shutdown and rebooting...
>
> Now this becomes serious: so I want to debug to see which is the
> software/device component that caused the problem. After rebooting I looked
> into system events: nothing in error. nothing special...
>
> What else can I do to debug it?
>
> thanks a lot!
>
>
>
