Thomas,
Majority of the Internet Explorer crashes are caused by third-party add-ons
and Malware. If that's the case, reinstalling Internet Explorer is of no
use. You need to isolate the problem by disabling the Internet Explorer
extensions to determine the problem. You may follow the advice offerred in
my IE FAQ page (http://www.winhelponline.com/iefaq.htm#IEOpen). See FAQ item
Cannot open Internet Explorer [flashes and quits] which very much applies to
this problem.
Disinfect your system by running these malware cleaners:
1. Ad-Aware
http://www.lavasoftusa.com
2. SpyBot S&D
http://www.safer-networking.org
3. CWShredder
http://www.intermute.com/spysubtract..._download.html
Update 1 & 2 before running a scan.
Then, run a full system virus scan with fully updated definitions. Try Trend
Micro's Sysclean package (free), it's capable of eliminating keyloggers,
trojans etc.
Generic Trojan / Adware Infestation Removal Procedure:
http://www.claymania.com/removal-trojan-adware.html
--
Ramesh, Microsoft MVP
Windows XP Shell/User
Windows XP Troubleshooting
http://www.winhelponline.com
"Thomas R." <ThomasR@discussions.microsoft.com> wrote in message
news:9FA53C78-832A-4D9A-8E1D-494F525A364E@microsoft.com...
>I have a new Dell computer and had been using it successfully up until a
>few
> days ago. Recently when I have been loging into my internet account,
> Internet Explorer has been kicking me off shortly thereafter. I get a
> pop-up
> message stating Internet Explorer has encountered an error and must close.
> I
> am then given three options: 1) Debug (which I hace clicked and to no
> avail
> the problem continues); 2) Send error report (which I have done almost 20
> times and still no fix); and 3) Close without sending report (which I now
> do,
> knowing the first two do nothing for the problem).
>
> I have updated my computer with the latest Microsoft Windows updates and
> still have the same problem. I was also getting "Runtime" error messages
> stating "line 216 at *******" and then the "OK" button on the bottom.
> That
> seems to have stopped.
>
> The only two things I did prior to the start of this problem that may have
> affected my computer was: 1) download the Microsoft .Net 1.1 update from
> the
> website; and 2) add the music program KaZaa to my computer. I have since
> removed the Microsoft .Net 1.1 update and removed the KaZaa program and
> all
> of its related programs from my hard drive and I then re-loaded the
> Microsoft
> update. However, neither of these steps fixed the problem.
>
> I am becoming frustrated and need someone with a better understanding of
> computers to tell me what I need to do to fix the error messages (which
> close
> all Internet Explorer windows every time I get the message, upon the
> submission of the report or closing of the error message).
> --
> Sincerely,
>
> Thomas R.
