I have a HP notebook. The hard disk died. I replaced it. When I reinstalled
Windows from the recovery disks, it keeps failing and states that my copy or
whatever is not GENUINE. The COA sticker on the bottom of the machine looks
genuine and has "GENUINE" holograms. It came directly from HP. The Product
key is "W23F2-XXXXX-7GXKG-XXXXX-PKQ4Q". The serial number for the notebook
is: TW15203714. HP can no longer provide new recovery disks. I am sure this
is a minor problem for MICROSOFT, but to buy a new license costs more than
the machine is worth. Can someone tell me how to verify that my copy is
genuine and tell me how to legally obtain restore disks? HP states that they
are unavailable. I would appreciate any help as I would like to use this
machine for more than a brick or landfill.

Thanks,

J Lee

"J Lee" <None@none.com> wrote in message
news:%23$W5xChLIHA.4476@TK2MSFTNGP06.phx.gbl...
Yes, Microsoft isn't going to want to hear about it. Being OEM it is
strictly a problem between you and HP. You might try this site if you have
the information they need.
http://www.restoredisks.com/finddisk.asp

"J Lee" <None@none.com> wrote in message
news:%23$W5xChLIHA.4476@TK2MSFTNGP06.phx.gbl...
Yes, Microsoft isn't going to want to hear about it. Being OEM it is
strictly a problem between you and HP. You might try this site if you have
the information they need.
http://www.restoredisks.com/finddisk.asp

J Lee wrote:
HP however can supply you with the key that goes with the OS they sent you.

Failing that, there IS an MS method to straighten out mixed up keys, which
is what you seem to have.

But HP is the responsible party; it doesn't matter how old the machine is;
if they sold it to you, without a means to recover it, they violated federal
law and have to straighten it out somehow for you.

J Lee wrote:
HP however can supply you with the key that goes with the OS they sent you.

Failing that, there IS an MS method to straighten out mixed up keys, which
is what you seem to have.

But HP is the responsible party; it doesn't matter how old the machine is;
if they sold it to you, without a means to recover it, they violated federal
law and have to straighten it out somehow for you.