Tech Support > Microsoft Windows > Help and Support > Page Cannot Be Displayed and Certificates
Page Cannot Be Displayed and Certificates
Posted by Psibur on January 18th, 2006


A user is trying to get to a site that requires a certificate. When
she goes there, it immediately goes gives her the Page Cannot Be
Displayed page. It does not even ask for a certificate before it gives

the error msg.

I've done the following:

<> Tried the site under a different local account and works fine.
<> Tried the site under a backup browser on the same machine under
her and another account and works fine.
<> Reset all the settings I could find in Internet Options back to the
defaults and
tried turning all the settings as low as possible or off (accept all
cookies, no encryption, etc.)
<> Ran a couple different anti-spyware and anti-virus apps (came back
clean) and
retried all of the above, but with no success.
<> Cleared SSL state.
<> Registered the following .dll's:
softpub.dll
wintrust.dll
initpki.dll
dssenh.dll
rsaenh.dll
gpkcsp.dll
sccbase.dll
slbcsp.dll
cryptdlg.dll
<> Ran System File Checker (sfc /scannow)


Any directions to go to from here other than attempting removal and
reinstallation of IE and/or her local user account?

Much thanks in advance.
--P


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