Hello.

For about the past week, windows help just stopped working on my system.
Everything else seems to be fine.

If I select Start->Help-and-Support, nothing happens. I get an
hourglass for about three seconds, and nothing.

If I select (for example) Help->Contents from any application, I get a
dialog box that pops up that says "Could not start Windows Help".

How can I get this working again? Of course, the tech support people
for my computer have wonderful ideas like reinstalling the O/S. Right.

Thanks for any help on help....

-stephan

Click Start then select Run and type in:
helpctr -regserver
regsvr32 itss
regsvr32 hhctrl.ocx
regsvr32 jscript
Press OK after each one

or
To reinstall Help and Support:
Locate the file called: pchealth.inf
This is located in C:\Windows\inf
Right click and choose install.
Make sure you have your WinXP CD ready.
Note: The folder is hidden by default.
Click Start, then select Run and type in: control folders.
Go to View: Show hidden files and folders and uncheck Hide extensions for known file
types.

further info if required:
Why doesn't Help and Support work?
http://www.kellys-korner-xp.com/top10faqs.htm

Troubleshooting Help and Support
http://www.kellys-korner-xp.com/xp_h.htm#h&s

Repairs Windows® XP Help and Support after running Easy Cleaner or similar registry
cleaners.
http://www.dougknox.com/xp/utils/fix...ws_xp_help.htm

Rebuild Help
http://windowsxp.mvps.org/rebuildhelp.htm

"Stephan Golux" <stephan@nospam.com.goluxstudio.invalid> wrote in message
news:ubSqtQe1FHA.3856@tk2msftngp13.phx.gbl...
> Hello.
>
> For about the past week, windows help just stopped working on my system. Everything
> else seems to be fine.
>
> If I select Start->Help-and-Support, nothing happens. I get an hourglass for about
> three seconds, and nothing.
>
> If I select (for example) Help->Contents from any application, I get a dialog box
> that pops up that says "Could not start Windows Help".
>
> How can I get this working again? Of course, the tech support people for my
> computer have wonderful ideas like reinstalling the O/S. Right.
>
> Thanks for any help on help....
>
> -stephan

Repairs Windows® XP Help and Support
http://www.dougknox.com/xp/scripts_d...xwinxphelp.htm


--
Larry Samuels Associate Expert
MS-MVP (2001-2005)
Unofficial FAQ for Windows Server 2003 at
http://pelos.us/SERVER.htm
Expert Zone- www.microsoft.com/windowsxp/expertzone
"Stephan Golux" <stephan@nospam.com.goluxstudio.invalid> wrote in message
news:ubSqtQe1FHA.3856@tk2msftngp13.phx.gbl...
> Hello.
>
> For about the past week, windows help just stopped working on my system.
> Everything else seems to be fine.
>
> If I select Start->Help-and-Support, nothing happens. I get an hourglass
> for about three seconds, and nothing.
>
> If I select (for example) Help->Contents from any application, I get a
> dialog box that pops up that says "Could not start Windows Help".
>
> How can I get this working again? Of course, the tech support people for
> my computer have wonderful ideas like reinstalling the O/S. Right.
>
> Thanks for any help on help....
>
> -stephan

Try this http://www.kellys-korner-xp.com/xp_abc.htm go to the help and
support section

I tried many things suggested in this thread. This is the one that
worked for me, it seemed. I can't claim to know what it did, but thanks.

-stephan

TaurArian [MVP] wrote:
> Click Start then select Run and type in:
> helpctr -regserver
> regsvr32 itss
> regsvr32 hhctrl.ocx
> regsvr32 jscript
> Press OK after each one

You're welcome, glad the problem is fixed.
Kaylene

"Stephan Golux" <stephan@nospam.com.goluxstudio.invalid> wrote in message
news:efvNejf1FHA.3300@TK2MSFTNGP15.phx.gbl...
>I tried many things suggested in this thread. This is the one that worked for me,
>it seemed. I can't claim to know what it did, but thanks.
>
> -stephan
>
> TaurArian [MVP] wrote:
>> Click Start then select Run and type in:
>> helpctr -regserver
>> regsvr32 itss
>> regsvr32 hhctrl.ocx
>> regsvr32 jscript
>> Press OK after each one