After installing Office 2007 beta 2, my computer is experiencing random
freezing, and crashing to a blue screen that says

KERNEL_STACK_INPAGE_ERROR ,

then goes to do a memory dump, but does not complete because my system hangs
up at the blue screen. This happens even if I'm not running Office 2007 or
any of its applications.
I have since uninstalled Office 2007 Beta2 and my system has not crashed.
Has this been an issue or a bug, where do I go to report this problem??

Regards

Hi Sandsman,

What are the specs for your PC and what version/language of Windows are you using, including the graphics card.

From your Windows event log can you copy/paste the details of the errors?

When you had those crashes did you get the 'an error has occured' dialogs at all so that the reports on the crash data were
transmitted to Microsoft by that error reporting tool?

What other software, utilities antivirus, etc are you running in your normal use?

==========
<<"sandsman" <sandsman@discussions.microsoft.com> wrote in message news:A99D807D-DD0D-484C-B980-F897B1851A15@microsoft.com...
After installing Office 2007 beta 2, my computer is experiencing random
freezing, and crashing to a blue screen that says

KERNEL_STACK_INPAGE_ERROR ,

then goes to do a memory dump, but does not complete because my system hangs
up at the blue screen. This happens even if I'm not running Office 2007 or
any of its applications.
I have since uninstalled Office 2007 Beta2 and my system has not crashed.
Has this been an issue or a bug, where do I go to report this problem??

Regards>>
--
Bob Buckland ?:-)
MS Office System Products MVP

*Courtesy is not expensive and can pay big dividends*

Hi Bob,
I'll answer inline

Specs are= Chaintech CT-9PJL2 motherboard with Intel 865PE+ICH5 chipset
that supports Hyper-Threading, with onboard
5.1 channel audio, RTL8100c 10/100Mb fast ethernet
controller.
Intel socket 478 with 2.4 ghz P4 800Mhz fsb, 512mb
of PC3200 ultra memory.
Geforce 5700LE agp video card with 256 mb of memory.
80gb Hitachi/IBM Deskstar PATA harddrive as master
on the primary IDE and the same type drive
on the secondary IDE bus as slave, with a Benq DVD
burner as master.
I'm using Windows XP Home Edition, US english, with
SP2, and all the updates installed. This particular install is about 1 year
old.

I cannot copy and paste from my event viewer, but
the only event that pertains to Office 12 is the one I received when I first
installed
Office 2007, and that was for the registration that
failed many times but finally did register.

No, no error messages, and as I said, once the blue
screen came up my machine locked up, so I doubt it had a chance to dump any
info to Microsoft.

I have Microsoft Location Finder running with
Microsoft AntiSpyware, Picasa 2, Ouick Time, Winzip Quick Pick all runnig at
boot up.
I do not have any anti virus installed.

My computer did crash once more after I uninstalled Office, and that
happened while I was defragging the hard drive, but it didn't go into a blue
screen, it just rebooted while defragging.
Since then I have successfully defragged the hard drive and have been using
the computer for well over 16 hours without a hitch.
I'm going to do a clean install of XP on another hard drive and then install
Office 12 as well and we'll see if I have the same problems.
As a side note, I thought my hard drive was going bad because of the
crashes, so I ran some diagnostics on the drive in question and it passed
with flying colors, so I'm really stumped as to why Office is crashing my
computer.

Regards
sandsman

I am experiencing much the same problems. The login time from actual
username/password to the desktop without any hourglasses is well over five
minutes now. Just from the login to the desktop is about 2 to 3 minutes. I
have uninstalled Office 2007 (I had no previous versions of office on this
machine) and the problem remains.

In the Application event log, I have the following errors logged:

Event ID: 3102
Source: Windows Search Service
Category: Gatherer

Description:

The per-user filter pool for session 0 could not be added.

Details:
The operation being requested was not performed because the
user has not logged on to the network. The specified service does not exist.

I was in the process of logging onto our domain when this error occured. It
appears the installation of Office 2007 has caused a failure of the Windows
Search function. At this point the machine is useless and I may have to
reimage it.

In addition, while the product was installed, I found several Microsoft
Office 12 errors beginning with an Application Hang with the following
information:

Event ID: 1001
Source: Application Hang
Categor: None

Description:

Fault bucket 127043675.


When I look back through the event log history, neither of these events are
logged prior to the Office installation. I am running a 3ghz Intel laptop.
It has 512mb of ram, 40gb harddrive with over 20gb free, 800mhz front side
bus. The os is XP Pro SP 2 with all current updates. We also are running
Symantec Antivirus Corporate version 9.

As a side note, I also have noted once since the install 31 consecutive .NET
Runtime Optimization Service Notifications which look like they occure during
the reboot after the install. I am not sure whether it was during shutdown
or bootup.

Any ideas?

"sandsman" wrote:

In addition, I found this event after the Application Hang:

Event ID: 5000
Source: Microsoft Office 12

Description:

The description for Event ID (5000) in source (Microsoft Office 12) cannot
be found.........part of the event: office12asserttimer, p1ml, 12.0.4017.0,
5, 280, NIL, NIL, NIL, NIL, NIL, NIL

I don't know if this will add anything to the troubleshooting process, but
it can't hurt.

"Christopher Fisher" wrote: