Ok, for the last 12 months I have been running Office 2007 Ultimate
successfully on a dual core machine with 2 gig ram etc etc etc and Vista Home
Premium - I recently had to replace the motherboard and subsequentially
reinstalled Vista and associated drivers and programs such as Photoshop and
Nero burning software, winamp and the such. The machine / hard drive was
totally formatted before the reinstallation. I have successfully reinstalled
everything with the exception of Office Ultimate which will NOT install at
all . I get to the point of accepting the terms and agreement and
approximately 2 - 3 minutes later I get the message that Installation failed
..... no reason given ... no codes ... nothing........ This installation dvd
has only ever been taken out of its case once and has no marks scratches or
anything else on it so I doubt that the dvd itself is damaged .......I have
attempted to use the Microsoft email support however find that I can not
because it asks for a product code which I can not identify on the case
anywhere and appears to be only available once the program is actually
installed........... any ideas anybody? this is a hell of a lot of money
sitting here not being able to be used......

Not that you should have to do this, because you shouldn't, but have you
tried two other possible things:

1. Navigate to the DVD in Windows Explorer and right-click and select
PROPERTIES > COMPATIBILITY and select RUN AS ADMINISTRATOR

2. copy the DVD to the hard drive and start the installation from there.

Just a couple of ideas that might shake it loose.

--
Bob Larson
Access MVP
Access World Forums Administrator
Utter Access VIP

Tutorials at http://www.btabdevelopment.com

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"Ghex63" wrote: