- Partner Serial Number Issues
- Posted by vipergirl on July 1st, 2008
We are a Microsoft Solutions Partner and have had a situation with several of
our sales reps. These reps are no longer with our company so we uninstalled
Office 2007 from their systems. We have a total of 10 licenses, 4 of which
were uninstalled from their system. Now we have 2 new sales reps that are
unable to install Office 2007 because it says that all the activations have
been used. Is there a way to get the 4 that we uninstalled back for use?
I spoke with someone on the phone who said, "Sure, just re-install the
software" but that didnt work.
- Posted by Carey Frisch [MVP] on July 1st, 2008
See: Activate by using the telephone
http://office.microsoft.com/en-us/he...334341033.aspx
--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast
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"vipergirl" <vipergirl@discussions.microsoft.com> wrote in message news:FFE97D13-8CDB-4CD1-B246-A727FB56C830@microsoft.com...
We are a Microsoft Solutions Partner and have had a situation with several of
our sales reps. These reps are no longer with our company so we uninstalled
Office 2007 from their systems. We have a total of 10 licenses, 4 of which
were uninstalled from their system. Now we have 2 new sales reps that are
unable to install Office 2007 because it says that all the activations have
been used. Is there a way to get the 4 that we uninstalled back for use?
I spoke with someone on the phone who said, "Sure, just re-install the
software" but that didnt work.
- Posted by DL on July 1st, 2008
phone activation?
"vipergirl" <vipergirl@discussions.microsoft.com> wrote in message
news:FFE97D13-8CDB-4CD1-B246-A727FB56C830@microsoft.com...
- Posted by vipergirl on July 2nd, 2008
We tried that and the guy I spoke with said to re-enter the serial number and
it will work. Well, it didnt. It said it has been activated to many times. So
should I call back again?
"DL" wrote:
- Posted by Bob Buckland ?:-\) on July 3rd, 2008
Hi Vipergirl,
Are these regular licenses or ones from the Partner Action Pack. If the Action Pack you may want to contact the Partner support
folks
http://partner.microsoft.com
on their policy on 'reusing' Action Pack activations.
==============
<<"vipergirl" <vipergirl@discussions.microsoft.com> wrote in message news:FFE97D13-8CDB-4CD1-B246-A727FB56C830@microsoft.com...
We are a Microsoft Solutions Partner and have had a situation with several of
our sales reps. These reps are no longer with our company so we uninstalled
Office 2007 from their systems. We have a total of 10 licenses, 4 of which
were uninstalled from their system. Now we have 2 new sales reps that are
unable to install Office 2007 because it says that all the activations have
been used. Is there a way to get the 4 that we uninstalled back for use?
I spoke with someone on the phone who said, "Sure, just re-install the
software" but that didnt work. >>
--
Bob Buckland ?:-)
MS Office System Products MVP
*Courtesy is not expensive and can pay big dividends*
