I bought a computer with Works 9 on it. I cannot use a retail version of
Office 2007 to upgrade due to a bug; I have to download it. When I did so, I
got an 80+K file that starts the download/installation. It looks for the
Works 9 disk, but I don't have that; the program was pre-installed.

What can I do to get this on the computer? The error message says that "The
feature you are trying to use is on a CD-ROM or other removeable disk that is
not available. Insert the Works disk and click OK. There is also a "browse"
box, but it doesn't see anything when I point it to the Works 9 directory.

Thanks.

Error message when you try to upgrade Works 9 or Works SE 9 to an upgrade version of a 2007 Office suite:
http://support.microsoft.com/kb/943290/en-us

--
Carey Frisch
Microsoft MVP
Windows Desktop Experience -
Windows Vista Enthusiast

---------------------------------------------------------------

"Bob" wrote:

I bought a computer with Works 9 on it. I cannot use a retail version of
Office 2007 to upgrade due to a bug; I have to download it. When I did so, I
got an 80+K file that starts the download/installation. It looks for the
Works 9 disk, but I don't have that; the program was pre-installed.

What can I do to get this on the computer? The error message says that "The
feature you are trying to use is on a CD-ROM or other removeable disk that is
not available. Insert the Works disk and click OK. There is also a "browse"
box, but it doesn't see anything when I point it to the Works 9 directory.

Thanks.