Hello I am currently running windows 2000 service pack 4. I recently
uninstalled office 2000 and am now trying to reinstall but everytime I get to
the point it ask for the cd key it says that its invalid. I know it is valid
because I tried it on another pc and it works perfectly fine. Is there
something in the registry that I may have to delete because of the previous
installiation? HELP ME PLEASE, this computer the office is installed on is
vital to our day to day operations. Any help is appreciated. Thanks in
advance

Why did you uninstall Office 2000? Uninstalling and reinstalling seldom
fixes anything.

See http://support.microsoft.com/?kbid=842566 "'This is an invalid CD Key
value' error message when you try to install Microsoft Office".

If you still can't get the CD key to work, then uninstall Office 2000 again,
download and run one or both of the removal utilities at:

http://support.microsoft.com/?kbid=239938
Utility to completely remove remaining Office CD1 files and registry
entries

http://support.microsoft.com/?kbid=247674
OFF2000: Utility to Completely Remove Remaining Office CD2 Files

.... and then try to reinstall Office 2000.


"Ryan" wrote:

I tried all methods that you listed and on the first method this is what i
get in the install.txt log
c:\install.txt
- - - - - - - - - - - - - - - - - - - - - - -
Launch Setup
8/10/2005 9:23:01 AM
/L*V c:\install.txt PIDKEY=***************** /qb
Detected Windows Info:
PlatformId = 2
MajorVersion = 5
MinorVersion = 0
Setup path: C:\Office2000\SETUP.EXE
Recognized command line switch: /L*V

** Switching to new log file passed on command line. **
8/10/2005 9:23:01 AM

Adding property...PIDKEY=*****************

Recognized command line switch: /qb

Searching for .INI file: SETUP.INI
C:\Office2000\FILES\SETUP\SETUP.INI
Settings file located: C:\Office2000\FILES\SETUP\SETUP.INI
NT Version 5 detected
NT Service Pack 0x0 detected. (Minimum 0x600 required)
Loading MSI Library....
C:\WINNT\system32\MSI.DLL
... succeeded.
DllGetVersion succeeded.
Using Darwin Version 1.10.1029.0 from .ini file
Minimum MSI version required is 1.10.1029.0
MSI.DLL version installed now is 3.1.4000.0
Trying to get version of
C:\WINNT\system32\msiexec.exe
....succeeded.
C:\WINNT\system32\msiexec.exe is version 3.1.4000.1823
Reading settings file
C:\Office2000\FILES\SETUP\SETUP.INI
Located: C:\Office2000\PROPLUS.MSI
Package to install: C:\Office2000\PROPLUS.MSI
Checking for Windows Installer....
C:\WINNT\system32\MSI.DLL
... succeeded.
Checking for any beta version of the product.
Tahoma (TrueType) listed in C:\Office2000\FILES\SETUP\SETUP.INI is Version
2.30
Tahoma (TrueType) is already on the system, no need to install newer font

Tahoma Bold (TrueType) listed in C:\Office2000\FILES\SETUP\SETUP.INI is
Version 2.30
Tahoma Bold (TrueType) is already on the system, no need to install newer font

OSP - Display full UI
Windows NT version sufficient - OSP does not need to be installed on this
system.
Office-specific properties added: PIDKEY=*****************
General properties added: LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\Office2000\
Writing Task:
C:\WINNT\system32\msiexec.exe
/I C:\Office2000\PROPLUS.MSI SKIPOSPCHECK=1 METRICSSOURCE="C:\Office2000
/L*V c:\install.txt ***************** /qb"
PIDKEY=*****************LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\OfficeXP\ /qb
Looking for setup tasks to process.
8/10/2005 9:23:01 AM WaitForMsiExecDone...
8/10/2005 9:23:01 AM WaitForMsiExecDone exits
Verifying install package is available
DWSETUPLOGFILE=c:\install.txt
DWMSILOGFILE=c:\install_Task(0001).txt
Command Line Logging Parameters: /I C:\Office2000\PROPLUS.MSI
SKIPOSPCHECK=1 METRICSSOURCE="C:\Office2000 /L*V c:\install.txt
***************** /qb" PIDKEY=*****************
LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\Office2000\ /qb /l*V
c:\install_Task(0001).txt LOGVERBOSE=1
8/10/2005 9:23:01 AM
Executing Task:
Microsoft Office 2000 Premium
"C:\WINNT\system32\msiexec.exe" /I C:\Office2000\PROPLUS.MSI SKIPOSPCHECK=1
METRICSSOURCE="C:\Office2000 /L*V c:\install.txt PIDKEY=*****************
/qb" PIDKEY=*****************
LAUNCHEDFROMSETUP=1 SETUPEXEPATH=C:\Office2000\ /qb /l*V
c:\install_Task(0001).txt LOGVERBOSE=1 DWSETUPLOGFILE=c:\install.txt
DWMSILOGFILE=c:\install_Task(0001).txt
Type: msi
Ignore Return Values: False
Reboot: False

Successfully launched MsiExec....
8/10/2005 9:23:57 AM Chained install return code: 1603
Shutting down chained setup processing.
Set Verbose logging for subsequent setup.


***** Setup exits
8/10/2005 9:23:57 AM
(return = 1603)


****please help it still doenst work, the screen i get is the windows
installer then after about a minute or so it disappears with no errors.

Thanks




"garfield-n-odie" wrote:

As far as I can tell, the log says the command worked as it
should have. The log doesn't say why setup stops. The only
other idea I have is to turn off your antivirus and firewall
programs before you install Office.

Ryan wrote:

Also might want to disconnect from the Net aside from the AV and Firewall

--
Peter

Please Reply to Newsgroup for the benefit of others
Requests for assistance by email can not and will not be acknowledged.

"garfield-n-odie" <garfieldnodie@discussions.microsoft.com> wrote in message news:%23FdM$4dnFHA.4056@TK2MSFTNGP10.phx.gbl...

Hi,

I don't see anything in the log about an invalid key? Looks like setup
is OK, but MSI is not happy. Are you running this from a CD, and if so,
where did you get the CD?

Ryan wrote:


--
Gerry Hickman (London UK)

"Gerry Hickman" wrote:

I reinstall Office 2000 and remove 2003

http://support.microsoft.com/kb/295823 i read it and install
"You receive the "This patch package could not be opened" error message in
an Office program
View products that this article applies to.
Article ID : 295823
Last Review : July 25, 2005
Revision : 10.1
This article was previously published under Q295823
SYMPTOMS
When you try to install your Microsoft Office program or try to run an
Office program for the first time, you may receive an error message. If you
are logged on to the computer through the Administrator user account, you may
receive the following error message:
Fatal error during installation
If you are logged on to the computer through a standard user account with
administrator permissions, you may receive the following error message:
This patch package could not be opened. Contact the application vendor to
verify that this is a valid Windows Installer patch package.
You may also receive any of the following error messages:• The feature you
are trying to use is on a CD-ROM or other removable disk that is not
available. Insert the Office XP product disk and click OK.
Note In this message, Office XP product is the name of the specific Office
product that you are using.
• This patch package could not be opened. Contact the application vendor to
verify that this is a valid Windows Installer patch package.
• The installation source for the product in not available. Verify that the
source exists and that you can access it.
• This patch package could not be opened. Verify that the patch package
exists and that you can access it, or contact the application vendor to
verify that this is a valid Windows Installer patch package.

CAUSE
This problem may occur if the registry contains Microsoft Windows Installer
information from an earlier Office installation.
RESOLUTION
To resolve this issue, run the Windows Installer CleanUp utility to remove
the Windows Installer registry settings, and then reinstall Office. To do
this, follow these steps: 1. Download, install, and then run the Windows
Installer CleanUp utility to remove the Windows Installer registry settings
that are associated with your Office installation. The following file is
available for download from the Microsoft Download Center:

msicuu2.exe
(http://download.microsoft.com/downlo...bd/msicuu2.exe)
For more information about how to download Microsoft Support files, click
the following article number to view the article in the Microsoft Knowledge
Base:
119591 (http://support.microsoft.com/kb/119591/) How to obtain Microsoft
support files from online services
Microsoft scanned this file for viruses. Microsoft used the most current
virus-detection software that was available on the date that the file was
posted. The file is stored on security-enhanced servers that help prevent any
unauthorized changes to the file. If you are running Windows NT 4.0 or
Microsoft Windows 2000, click the following link to download and install the
Windows CleanUp utility.
2. To use the Windows CleanUp utility, follow these steps: a. Click Start,
point to Programs, and then click Windows Install Clean Up.
b. Select the program that you want to remove, and then click Remove.
c. Click OK, and then click Exit.
For more information about how to download, install, and use the Windows
Installer CleanUp utility, click the following article number to view the
article in the Microsoft Knowledge Base:
290301 (http://support.microsoft.com/kb/290301/) Description of the Windows
Installer CleanUp Utility
3. Run Office Setup to reinstall Office.

Note Because the Windows Installer CleanUp utility deletes Windows
Installer-related registry settings and not the Office program files, make
sure that you install Office in the same folder where it was originally
installed to prevent duplication of files on your hard disk.

MORE INFORMATION
For more information, click the following article number to view the article
in the Microsoft Knowledge Base:
324906 (http://support.microsoft.com/kb/324906/) Cannot start an Office
program after you install Service Pack 3 for Windows 2000

--------------------------------------------------------------------------------

APPLIES TO
• Microsoft Office Basic Edition 2003
• Microsoft Office Professional Edition 2003
• Microsoft Office Small Business Edition 2003
• Microsoft Office Standard Edition 2003
• Microsoft Office Student and Teacher Edition 2003
• Microsoft Office Access 2003
• Microsoft Office Excel 2003
• Microsoft Office FrontPage 2003
• Microsoft Office Outlook 2003
• Microsoft Office PowerPoint 2003
• Microsoft Office Publisher 2003
• Microsoft Office Word 2003
• Microsoft Office XP Developer Edition
• Microsoft Office XP Professional Edition
• Microsoft Office XP Small Business Edition
• Microsoft Office XP Standard Edition
• Microsoft Office XP Standard Edition for Students and Teachers
• Microsoft Access 2002 Standard Edition
• Microsoft Excel 2002 Standard Edition
• Microsoft FrontPage 2002 Standard Edition
• Microsoft PowerPoint 2002 Standard Edition
• Microsoft Outlook 2002 Standard Edition
• Microsoft Publisher 2002 Standard Edition
• Microsoft Word 2002 Standard Edition
• Microsoft Office 2000 Developer Edition
• Microsoft Office 2000 Premium Edition
• Microsoft Office 2000 Professional Edition
• Microsoft Office 2000 Small Business Edition
• Microsoft Office 2000 Standard Edition
• Microsoft Access 2000 Standard Edition
• Microsoft Excel 2000 Standard Edition
• Microsoft FrontPage 2000 Standard Edition
• Microsoft Outlook 2000 Standard Edition
• Microsoft PowerPoint 2000 Standard Edition
• Microsoft Publisher 2000 Standard Edition
• Microsoft Word 2000 Standard Edition
• Microsoft Works Suite 2005
• Microsoft Works Suite 2004 Standard Edition
• Microsoft Works Suite 2003 Standard Edition
• Microsoft Works Suite 2001 Standard Edition
• Microsoft Works Suite 2002 Standard Edition
• Microsoft Works Suite 2000 Standard Edition

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Keywords: kbtshoot kberrmsg kbprb KB295823 "

"Gerry Hickman" wrote:

Thanks everyone, but none of these methods are working, ive tried everything
and the furthest I got is being able to install office but when I actuall run
word, excel, access or any other office application, I cant use it because on
the splash screen its says unknown user, unknown register or something like
that and im looked out of the program, so I dont know where to go with this
now.

"E" wrote:

You might try the Windows Installer Cleanup Utility, then re-run Office
setup

Description of the Windows Installer CleanUp Utility:
http://support.microsoft.com/default...0301#appliesto


--
Susan Ramlet
MVP - Office

Please reply to the newsgroups where others may benefit.


"Ryan" <Ryan@discussions.microsoft.com> wrote in message
news87431CC-7C97-451D-A655-5F551AD658F9@microsoft.com...
d5e1bd/msicuu2.exe)

Ryan wrote:

You didn't answer my post, so it's hard to decide the next step if the
other things did not work.

--
Gerry Hickman (London UK)

Sorry about that. Its a cd that I purchased and I also put it on a network
share. I tried both methods and to no avail. Hope that provided you with
better insight.

"Gerry Hickman" wrote:

Hi Ryan,

Can you clarify the exact wording on the CD? It's just the log file you
posted does not look like it was run from a CD.

If you did run it from a CD, it's my fault for not understanding log
files very well.

--
Gerry Hickman (London UK)

well when that log file was created i did it from the share, sorry for the
confusion

"Gerry Hickman" wrote:

Hi Ryan,

OK, first we need to know exactly what this CD says on it, so we know
the exact edition of Office we're dealing with. Then we need to know
whether the key you are using is also printed on the same CD box?

Then, you need to make sure all previous bits of Office have been
uninstalled, then run the SETUP program from the CD, passing the command
line parameters (just as you did before).

Then post the verbose log file back here. I'll compare it with my own
log files.

We're you saying this CD works on other PCs, but not this one, or did I
misunderstand that?

--
Gerry Hickman (London UK)

This cd and the cd key work on every other computer except for the one im
having the problem with. If I had to guess there is probably something in
the registry from the previous install confusing it

"Gerry Hickman" wrote:

Hi Ryan,

As you have not answered regarding the details of the writing on the CD,
I'm starting to get the feeling this is not an original CD, so we don't
have a baseline to test from?

If you want to test this further, please review my post (one above this)
and answer the questions and follow the procedure.


--
Gerry Hickman (London UK)