Tech Support > Operating Systems > IBM OS/2 Warp > Changes to Passport Advantage Online
Changes to Passport Advantage Online
Posted by David T. Johnson on November 10th, 2004


This is an email that I recently received from IBM regarding changes to
their Passport Advantage Online websites.

[begin email]
Dear Passport Advantage and Passport Advantage Express Customer:

Effective November 15, 2004, we are making changes to Passport Advantage
Online to better meet your needs. You asked for more robust reporting,
improved navigation and direct linkage to the electronic service request
tool (ESR). In response to this feedback, we are delivering enhancements
to Passport Advantage Online.

New Features available on Passport Advantage Online starting on November
15, 2004

Reporting

* Generate agreement level reports for: “Active entitlements”,
“Purchase history”, “Migration history” and “Download history” by
authorized users of the originating site.
* Print, or export these reports as; comma delimited, XML configured
for Microsoft Excel, or straight XML.

Improved navigation

* Improved the left navigation menu to provide better visibility to
most frequently used features
* Provided a “Passport Advantage Online overview” section that gives
further explanation of the left navigation menu.
* Provided quick links in the right column navigation to provide quick
access to the most frequently used features such as “Download Software”,
“Order Status” and “View Proof of Entitlements”.

Access to Passport Advantage electronic service request.

* Quick link to “Submit & track problems” via Electronic Service
Request (ESR) for Passport Advantage entitled products.

Key Features of Passport Advantage Online for customers including new
enhancements
· Software download and media access: You may download software
upgrades for products which you have active Software Maintenance. In
addition, you may choose to order software media for these products.
· Purchase and Renewal: Purchase new licenses and renew Software
Maintenance for existing licenses (Note: not available in all countries)
· Shopping cart: Check out, view saved shopping carts, and view order
status, or email your shopping cart to your Business Partner
· Reporting: View reports about downloaded software, media order
history, entitled software, and purchase history
· Entitlements: View Proof of Entitlement certificates, view
entitlement allocations, and update entitled allocations
· Account management: Manage contacts, manage access, change password,
and view your Passport Advantage agreement details
· Reference: View reference library, news history and FAQ’s
· Need assistance: Contact eCustomer Care and submit comments and
questions

Have additional questions? Please, refer to the link below to locate world
wide contact information for the IBM Passport Advantage eCustomer Care
Team:
https://www.ibm.com/software/howtobu..._US/ecare.html


Yours Sincerely,
IBM Passport Advantage eCustomer Care Team

[end email]
--
Posted with OS/2 Warp 4.52
and IBM Web Browser v2.0.3

Posted by Herbert Rosenau on November 11th, 2004


On Wed, 10 Nov 2004 18:21:36 UTC, "David T. Johnson"
<djohnson@isomedia.com> wrote:

Stop spamming for M$ products! Here is a OS/2 relateted group, not a
M$ one.

There was not a single word about OS/2 in the M$ related announcement.

--
Tschau/Bye
Herbert

Visit http://www.ecomstation.de the home of german eComStation


Posted by OS/2 on November 11th, 2004


Herbert Rosenau wrote:
Sorry Herbert, but this time the announcement was from an IBM PA email.

Efrem

Posted by David T. Johnson on November 11th, 2004


Herbert Rosenau wrote:
Passport Advantage is the primary sales, distribution, and support
mechanism that IBM uses for OS/2. If you were an IBM customer, you
would know that. The word 'excel' was mentioned only once in the email
in reference to the supported export report formats which included
'comma delimited, XML configured for Microsoft Excel, or straight XML.'
There was no other reference to Microsoft.



--
Posted with OS/2 Warp 4.52
and IBM Web Browser v2.0.3 


Posted by Herbert Rosenau on November 12th, 2004


On Thu, 11 Nov 2004 21:18:47 UTC, OS/2 <os2@ihatemicrosoft.com> wrote:

Does you forward all your emain into newsgroups? This group is for
os/2 related things - not for excel and other M$ things. There was not
a single word about OS/2 but many about M$. And that IS off topic even
when the original was from IBM. IBM hates OS/2 and loves M$ as we know
already.

--
Tschau/Bye
Herbert

Visit http://www.ecomstation.de the home of german eComStation


Posted by Thomas Garson on November 12th, 2004


On Fri, 12 Nov 2004 00:44:49 UTC, "David T. Johnson"
<djohnson@isomedia.com> wrote:

I think I have figured it out.

Certain persons who habituate the OS/2 groups, and regularly post
comments that seem to come from beyond left field, must be part of
some theraputical/rehabilitative medical project that puts old
computers running OS/2 in the hands of those who are more
intellectually challenged than most.

Therefore, others who are more fortunate, with regards to cranial
acumen, should take the source into consideration and be compassionate
towards those who are unable to comprehend their own insufficience.

--
Tom Garson
Aural Technology, Ashland, Or.
www.auraltek.bitbucket.com tgarson@auraltek.bitbucket.com
Loose the .bitbucket for non-spammer email reply or browsing.

Posted by Herbert Rosenau on November 12th, 2004


On Fri, 12 Nov 2004 00:44:49 UTC, "David T. Johnson"
<djohnson@isomedia.com> wrote:

Irrelevant! This group is about OS/2, not IBM sales. David T. Johnson
is spamming for M$ here. Stop spamming for thing that have nothing to
do with OS/2.


--
Tschau/Bye
Herbert

Visit http://www.ecomstation.de the home of german eComStation


Posted by Mr. C on November 12th, 2004




Herbert Rosenau wrote:
tree. IBM is OS/2 and Passport Advantage is how you get it, period.

Stick to your dumbell eCS tools and get out of here if you got nothing
good to say.

ciao bello!


Posted by Martin Törnsten on November 12th, 2004


Captain's log. On StarDate 12 Nov 2004 03:45:53 GMT received comm from "Thomas
Garson" <tgarson@auraltek.bitbucket.com> on channel comp.os.os2.misc:

: On Fri, 12 Nov 2004 00:44:49 UTC, "David T. Johnson"
: <djohnson@isomedia.com> wrote:

: > > Does you forward all your emain into newsgroups? This group is for
: > > os/2 related things - not for excel and other M$ things. There was not
: > > a single word about OS/2 but many about M$.
: >
: > Passport Advantage is the primary sales, distribution, and support
: > mechanism that IBM uses for OS/2. If you were an IBM customer, you
: > would know that. The word 'excel' was mentioned only once in the email
: > in reference to the supported export report formats which included
: > 'comma delimited, XML configured for Microsoft Excel, or straight XML.'
: > There was no other reference to Microsoft.
:
: I think I have figured it out.
:
: Certain persons who habituate the OS/2 groups, and regularly post
: comments that seem to come from beyond left field, must be part of
: some theraputical/rehabilitative medical project that puts old
: computers running OS/2 in the hands of those who are more
: intellectually challenged than most.
:
: Therefore, others who are more fortunate, with regards to cranial
: acumen, should take the source into consideration and be compassionate
: towards those who are unable to comprehend their own insufficience.

I agree with both you and Mr Johnson. Herbert Rosenau is totally out of line
with some of his posts, and this is certainly one of them. While I IMHO see eCS
as mostly something good to have as an option to IBM, it can never be wrong to
post in this group about how to buy either OS/2 or OS/2 related services from
IBM. Personally I think Herbert Rosenau is about the worst PR distributer or
representative for eCS and Serenity. Even if Serenity doesn't have any moral
code of conduct concerning their representatives, I actually can't understand
how they from a marketing standpoint (who in the end is also a financial and
profit standpoint as well) still has anything to do with him. If I was running
their business I absolutely wouldn't want to. It's to me actually quite amazing.

martin törnsten

--
martinot@gmail.com

Posted by Herbert Rosenau on November 12th, 2004


On Fri, 12 Nov 2004 12:04:47 UTC, "Mr. C"
<piealamode2m@nocrap.netscape.net> wrote:

you can find all and anything - but no OS/2. Maybe in US there it can
be possible to find it on lists of tousend windows or linutx realted
thing but not even one of the eCS basher were ever able to give one a
direkt link to order OS/2 from IBM since 2000.

Every time one asks for an link nothing than "you can buy it", "buy it
from IBM" and such crap comes back. The sad reality is that it is
really impossible to buy OS/2 from IBM, not from PA, not from other
source.

When IBM say that it extends PA for better compatibility with MS excel
then I have to ask where on PA one can get that thing for OS/2? What
you needs Windows to run Excel? Again what has this to do with OS/2?

When there is an announcement about something and OS/2 is not
mentioned in it it is clearly NOT OS/2 related and as such strictly
off topic on os2 related grous. Spin about PA from IBM on windows
related grous - there it would be on topic because it addresses users
using Windows andf not OS/2.

Anyway it is quite more easy to find a dealer that sells eComStation
than ato get a single copy of OS/2 from IBM.

Use google or any other search mashine of your choice to find a source
to buy a new (not used) copy of OS/2 - you finds nothing except
ponters over pointers to eComStation.

Go to IBMs own WARP page. What dows you find? Only a pointer to
eComStation, nothing about IBM willing selling you OS/2. IBM does all
and anything to hide to anybody that it is owning an Operationg System
that they have created and named OS/2.

--
Tschau/Bye
Herbert

Visit http://www.ecomstation.de the home of german eComStation


Posted by Tapani Raikkonen on November 12th, 2004


David T. Johnson wrote:

I installed MCP2 which I got from
<ftp://testcase.boulder.ibm.com/ps/fromibm/os2/> and was very happy with
it. I bought Warp 4 a couple of years ago and have a Warp 4 license (but
not registered to IBM) and would like to get updates to my legal Warp.

I visited the link mentioned above and called to the number in Finland
but they said that I must contact to a business partner to become a PA
Customer, if I understood it right. So it seems impossible to an
ordinary person (not enterprise) to get that PA agreement. Should I call
directly to USA
<http://www-306.ibm.com/software/os/warp/swchoice/howtobuy.html>? But I
can't get a Passport Advantage ID Number anyhow, I suppose, so it would
profit me nothing? Or should I ask to become Passport Advantage Express
Customer? This is little confusing to me.

Can somebody give me a link where I can buy MCP2 + updates? Any
suggestions how to get Warp updated lawfully in Finland? I think I would
need Part No. D5C4NLL. I can't find prices nowhere so how much would it
cost? Or is it impossible to get Warp outside USA? Does IBM try to get
people to buy eComStation in the future instead of Warp 4.52?

--
-tapsa-

http://tapsa.terae.net/os2/

Posted by Herbert Rosenau on November 12th, 2004


On Fri, 12 Nov 2004 15:01:01 UTC, Martin T÷rnsten <martinot@gmail.com>
wrote:


Show us how to buy a new user license of IBM OS/2 in 2004! PLEASE DO
it! I was still unable to find a source to do so in 2000. And I can't
find a source NOW. There is NOTHING, absolutely nothing that shows IBM
up when you starts to search for buying IBM OS/2 on all continents
aroud the world. Customers are coming to me to sell eComStation
because nobod at IBM is able to help them to buy IBM OS/2. No, we dont
speack about some thoused additional licenses - we speak about a
single new user license for little enerprises.

I've tried for 9 month to get a single license of MCP - and failed
always. It has cost me about 10s to get a license of eComStation.
This is why I sell eComStation but not unreachable OS/2.

USA is a very little country on the continental mass of the earth. IBM
lefts 4 whole continents in the cold when it speaks about OS/2 -
eComStation serves all of them.

Come on, pleas tell me how and where to buy a single new user
shrinkwrapped IBM OS/2 4.52 outside US. Don't tell me you have to
search through the internet to find a link to click to go to a link to
go to a link to register as real big enterprise to get the right to go
to another link that brings you to a link that shows you hou to go to
a link you can lie something about yourself to come to a link that
points you to a link that gives you a phone number of an IBM employee
who knows nothing about IBM OS/2 but can tell you the phonenumber of
another IBM employee who knows about another IBM employee who knows
another IBM employee who knows another IBM employee who knows antoher
IBM employee who knows how you can buy an US version of IBM WARP 4.0
..... Selling OS/2 does not mean to send customers into an endless
odyssee only to give them an point where they have to lie for the
rights to cruse through another odyssee ending up on the point they
were started from.

I've tried that - and failed, not only once but multiple times.

I have no interest on something excel related because my computers I'm
working on are 100% M$ free. Yeah, I'm interested in OS/2 applications
not only freeware but payware anyway. I can get anything - but no IBM
OS/2 WARP 4.52. So I use eComStation german instead because it is easy
to buy, it comes with unlimited free access to fixpacks and current
drivers, it installs them using methods of the 21. century instead of
the outdated ones of the gone millennium.

ibm.com sends you into endless odyssees when you tries to buy the
current IBM OS/2 when you ignores the link to ecomstation.com.
ecomstation.com points you to the next dealer where you can buy it.
eComStation gets quickly deliverd, more quickly installed as any other
OS/2 version prior, gets better maintenanced and runs better on modern
hardware.

So the future of OS/2 is named eComStation.

--
Tschau/Bye
Herbert

Visit http://www.ecomstation.de the home of german eComStation


Posted by The OS/2 Guy on November 12th, 2004


Martin Törnsten wrote:
I declared the same the day Rosenau entered this newsgroup. I was
roundly "boo'ed' for critisizing an eCS Salesman.

"Even if" ???

From day one Serenity has publicly lied, harassed, attacked,
fudged, and misused these OS/2 newsgroups to promote and
sell their poor product. There is no "if" about it. Serenity has
no moral code whatsoever.

They have no choice. No other German would dare try to sell eCS
in Germany. To date, Herbert Rosenau has had less than three sales
of eCS to any one in his native country. Visit the German OS/2 newsgroups
and you'll find he is widely banned and ridiculed there.

In truth it is a piss-poor run operation. Geez, I don't know why people
refuse
to accept the truth. Serenity has no storefront. Serenity can't sell
eCS within
the U.S. Serenity is under investigation by the U.S. Government's consumer
agencies for false and misleading/misnomer marketing practices. eCS
customers gripe, complain, and whine continually about the product or the
failure of Serenity to produce a product fairly paid for (Dale Erwin has
recently
given up on ever receiving the v1.2 he ordered from Mensys - and Dale is
a strong eCS supporter).

Serenity should turn eCS over to NetLabs and let that organization take
over the development, sale and distribution. They would do a far better
job and put much needed credibility into eCS. As it stands now, eCS and
Serenity - especially their salesmen - have no credibility to speak of.

BTW, I received the same email from IBM regarding the changes
to Passport Advantage and considered posting it publicly to alert
others then decided against it. I knew the eCS salesmen would
turn it into a major flame war for sale of OS/2 directly to customers
who want it and who want to avoid eComStation. Remember here,
unless eCS Salesmen, who are investors, can con others into buying
eCS then eCS dies quickly. The strong arm tactics of Serenity and
their salesmen at attacking anything 'anti' eCS is well known and well
established. It's the main reason why eCS has failed as a product.

Tim Martin, The Official and Only OS/2 Guy
Warp City Web Site - http://www.warpcity.com
email: OS2Guy@Gmail.com OR eCSGuy@Gmail.com



Posted by Jason Bowen on November 12th, 2004


In article <W44mE9bGUfeU-pn2-XrOVrdGDfNJJ@localhost>,
Thomas Garson <tgarson@auraltek.bitbucket.com> wrote:
LOL. That was the funniest thing I've read in this group in quite some
time. Well done, well done indeed.



Posted by OS2Power on November 13th, 2004


On Fri, 12 Nov 2004 17:16:27 UTC, "Herbert Rosenau"
<os2guy@pc-rosenau.de> wrote:

Dear Mr. Herbert,

you are just sooooo wroooong!!!!!!!!!!

I am Italian and now I do live in Italy, but I have pernoally lived
in the US as well, now let me clear your mind and doubtfull other as
well.

Through Passport Advantage you can PURCHASE the latest OS/2 WARP,
period.

Here is what you have to do:

Contact your IBM PARTNER and order the parts numbers related to OS/2

The IBM Patner will send you an order of confirmation and upon payment
you'll be in business, it's that difficult to understand?

If it's done in Italy and in the US, for sure it can be done in
Teutonic GERMANY as well I am positive about it.

Could it be, you are a bit too much involved with the eCS issue?
instead?

Furthermore, for the Excel part you are referring to, it's irrelevant,
because
you don't need it to access any crap if you don't want it, OS/2 it's
part of
Passport Advantage and you can get to it just with your browser, trust
me.

ciao bello.

--
ciao, os2power

Warp 4.52/14.097 FP4

Posted by OS2Power on November 13th, 2004


On Fri, 12 Nov 2004 00:44:49 UTC, "David T. Johnson"
<djohnson@isomedia.com> wrote:

Unfortunally, in this NG there are more deaf persons than mute.

Well put Johnson, PA it's the way to go at present, of course the
eCS pushers are on the lookout.

ciao.

Posted by OS2Power on November 13th, 2004


On Fri, 12 Nov 2004 17:46:26 UTC, "Herbert Rosenau"
<os2guy@pc-rosenau.de> wrote:

wrong by delivering a new German OS/2 Warp license via
PA, of course your English language command seems to be
poor, maybe that's your trouble and of course you'd rather try
to make some money selling eCS instead.

Why don't you call square a square and stop bullshitting this
NG with your sensless eCS crap.

Remember this, you can fool somebody sometime, but you can
fool everybody all the time.

ciao.

--
ciao, os2power

Warp 4.52/14.097 FP4

Posted by Herbert Rosenau on November 13th, 2004


On Sat, 13 Nov 2004 02:12:56 UTC, "OS2Power"
<miresbar.nobaloney@tiscali.it> wrote:

I'm NOT in the US and so I have NO IBM parter.

So I have to find somebody who knows somebebody who .... because IBM
knows nothing about OS/2 it is hard to find in IBM sobebody who has an
idea. Too hard and too expensive to try.

Who, please? I have NO IBM partner. How should I get such unknown?
Does you really think anybody on the whole world owns such thing? I
will simply go into the next (internet) shop and and buy it, not
seearching around to find somebody who may know somebody else who
knows som..... I've tried that - and failed miserably. IBM knows not
even that OS/2 exists.

Who, please? There is no IBM partner, there is nobody on IBM who knows
that OS/2 exists.

I gave up after spending €3.-- for phone without result.

Oh, I'd tried in 2000 whereas I had even known that eCS exist but not
a bit more. I had loved to get OS/2 from IBM but failed in practise..
Impossible mission. Since then I got many IBM customers because they
failed on the same: getting another new user IBM OS/2 WARP license
from IBM IBM was unable to serve them as they reported. It is quite
too hard for normal buisiness to go from Pontius to Pilatus only to
get sended to semewhere else without result. Normal buisiness is:
order - pay - use, not: claa this then that then wirte there then call
there then write again.... getting nothing.

So it is pure spam!

It is not selling when you have to call around the whole world only to
find somebody who sends you to somebody else.... It's fine for US
when they get it easier - but here it ends up in an impossible
mission. Fact is that IBM does NOT try to sell IBM OS/2 anymore. They
have announed it in 1999 and they are following theyr announcement.

When you likes to get a new OS/2 easy you would order eComStation and
get int without starting an odyssee around the world. Proven practise.

--
Tschau/Bye
Herbert

Visit http://www.ecomstation.de the home of german eComStation


Posted by Herbert Rosenau on November 13th, 2004


On Sat, 13 Nov 2004 02:33:30 UTC, "OS2Power"
<miresbar.nobaloney@tiscali.it> wrote:

me. Come on, give me the address at IBM I can order it. I woud need
at lest one IBM OS/2 WARP4.52 to compare it myself against eCS - but
IBM is unwilling to sell it to me. Maybe I would make a bit more money
when I were able to sell IBM OS/2 WARP 4.52 myself - but I'm unable to
master all the hurdle IBM has builded to get it. It is not worth to
waste more money in fruitless tries. Real business is:
1. ask for the price (impossible for IBM OS/2 WARP4.52).
2. exchange meney against the product when the price is ok
impossible for OS/2 WARP 4.52.

I would like to play the role as reseller for IBM OS/2 WARP4.52 too to
save my customers the stress to find out theyrself how to order it -
but IBM has absolutely no interest in selling it. IBM does not even
know that it exists.

Most (no, really not all!) of my customers wre failed on that before
they came to eComStation. They ware willing to trust IBM more than the
newcomer eComStation but even as they are entrprices they failed to
get IBM OS/2 from IBM. Theyr IBM partners does not even know that IBM
OS/2 exists. No note about that in theyr cataloge that contains each
and any IBM product anyway. They ordered eComStation then and got it
in 3 days ready to install. They had tried for weeks prior to get
WARP4.x licenes as they had the need to upgrade to WARP4 as they WARP3
mashines needs be replaced and WARP3 would not work perfectly on new,
current hardware. They needs new user licenses as they had to extend
theyr buisiness with some nuw sears. So they had done the same as
myself prior - failed in ordering OS/2 WARP.

It IS a secret how one can persuade IBM to sell a single license of
OS/2 WARP4.52. This gets proven by the fact that nobody who cries "you
can buy it" is unable to publish a WEB site where one can order it -
no, not in the US but in germany, austria....

--
Tschau/Bye
Herbert

Visit http://www.ecomstation.de the home of german eComStation



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