The problem is I am getting downloads at a rate of 7kbps (and have been
since yesterday) and website's are taking several refreshes before they
load. Additionally, I am having to clear my cache after every 3-4 website's
if I want to keep visiting website's (if I don't, the browser just hangs).
It never did any of this when I was on dial-up (I even got faster downloads
on dial-up).

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Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
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Alastair <email@address.invalid> wrote in message
news:3fb02d69$0$52884$5a6aecb4@news.aaisp.net.uk.. .

"Steven Burn" <services@it-mate.co.uk> wrote in message
news:bopbhu$1h5jrm$1@ID-213556.news.uni-berlin.de...
But the speed test showed that you were running flat out. It must just be
the servers/connectibity you are connecting to being overloaded.

I've just upgraded to the 10x faster package (takes effect on the 22nd
apparently) so hopefully it will get better.

Thanks everyone for your replies.

--

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Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)
Alastair <email@address.invalid> wrote in message
news:3fb0321d$0$52879$5a6aecb4@news.aaisp.net.uk.. .

On Mon, 10 Nov 2003 21:41:15 -0000, "Steven Burn"
<services@it-mate.co.uk> wrote:

what are your MTU settings ? These can cause symptoms like you see.

The other thing is contention - inherent in all ADSL products but
particularly likely to happen on products like the Tiscali 150k
offerring.

Tiscali rent a BT "Datastream" port which gives a 512k link to you,
then they connect to the exchange with a virtual circuit and take the
data on from there. This virtual circuit could be 2 M, so if there are
ots of Tiscali customers on that exchange you'll be fighting for the
2M connection and sharing it between you.

See if the 150k product is available on your number, if so then the
virtual circuit argument applies.

If not they'll be using BT infrastructure to get the data back to
them, this is also contended at 50:1 though it is unusual to see much
contention it can happen. Then there is the question of how much
bandwidth there is out of Tiscali and across to the web server you are
accessing - this could also be congested.

Phil

In article <bopcjb$1hasl5$1@id-213556.news.uni-berlin.de>,
"Steven Burn" <services@it-mate.co.uk> writes:
Not if the reason for the slow speed is that the servers you are
trying to use are overloaded. As the ADSL speed test showed there
was nothing wrong with the link one can only presume this is your
problem, though real/full/proper details have been thin on the ground.
You still have not told us which sites where going at this slow
speed for example.

Way back when I only had a 33.6kbps modem there where often websites
that could not even saturate this link due to them being busy. While
with broadband things do generally go faster they don't always and
you cannot just blame the ISP. I would have thought that this was
glaringly obvious. Guess I will be giving the I.T. Mate Group a
miss.


JAB.

--
Jonathan A. Buzzard Email: jonathan (at) buzzard.me.uk
Northumberland, United Kingdom. Tel: +44 1661-832195

On Mon, 10 Nov 2003 21:41:15 -0000, "Steven Burn"
<services@it-mate.co.uk> wrote:

Change to Pipex? :-)

--
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"King Queen and/or the infiltator are wankers IMHO. Net nannies are scum
but you two are absolute scum." - Carstairs McKraken

Jonathan Buzzard <jonathan@uk.me.buzzard> wrote in message
news:fi8qob.v46.ln@192.168.42.254...
<snip>

I completely agree with you. However, it is not certain website's that are
the problem, it is all of them. I've finally gotten through to Tiscali a
couple hours ago and they've told me it is a problem with BT.

As for details, I'm not quite sure which details you are referring to so;

PC:
AMD Athlon 700
128MB Ram
2.5gb HD
Sagem F@st 800 BB modem (external)

Software:
Microsoft Windows 98 Second Edition
Microsoft Internet Explorer 5.5
Avant Browser v8.02 build 018

Exact description of the problem:

Website's take 3-5 mins to load, get to a blank browser with the site's
title in the caption bar, then require several refreshes before it will
load. Then require I clear the cache after every 3-4 website's or no website
will load at all.

Download speed at a maximum 7kbps (only just faster than dialup).

Connection speed reported by:
http://specials.zdnet.co.uk/misc/band-test/ as 486.6 kbps / 56.8 kbps
Connection speed reported by:
http://www.adslguide.org.uk/tools/speedtest.asp as 225 kbps / 56 kbps
Connection speed reported by: Net Tweak Pro 2003 as: 80 kbps

Resolutions I've tried:

Install and running Network Optomizer (as reccomended by Tiscali online
tech rep)
Re-install modem drivers
Re-install DUN
Re-install Windows (I was frustrated)
Re-install IE
Re-install Firewall
Disabling firewall completely
Disabling antivirus
Re-install antivirus

......
I don't mean to be rude but, is there anything I am missing?

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)

"Steven Burn" <services@it-mate.co.uk> wrote in message
news:boqtlv$1hn6sh$1@ID-213556.news.uni-berlin.de...
Steven, what are your settings for 'mtu' and 'rwin'?


Peter

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According to Dr TCP;

MTU is set at: 1500
RWIN is set at: 7100 (I've tried it at 65535, which was the default, aswell)

Tried finding out in DOS using the command;

ping -f -l <mtu> <url>

But that just gave an unfragmented error and said it lost all the packets
( (not my day really is it)

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)
Peter <phayward@nospambtopenworld.com> wrote in message
news:bor6nb$h05$1@hercules.btinternet.com...

Sorry t'was a long shot. When rwin is set too high many sites become
difficult to resolve (no idea why)
Does not the mtu 1458 recommendation by BT still stand?


Peter


"Steven Burn" <services@it-mate.co.uk> wrote in message
news:bor73g$1hrgnq$1@ID-213556.news.uni-berlin.de...

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Peter <phayward@nospambtopenworld.com> wrote in message
news:bor7mb$ito$1@hercules.btinternet.com...

1458 was the default that was set when I first set it up, that didn't seem
to work either.

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Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

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Ah, try MTU 1430 and RWIN 13900


Steven Burn wrote:

Bat Guano <bat.guano@talk21dotcom> wrote in message
news:vr2986lsknmb67@corp.supernews.com...

Oks, cheers... I'll give it a shot ;o)

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)

Steven Burn wrote:

And if you want to verify that your settings are what you think, then
run tweaktester II at http://www.dslreports.com/tweaks The results page
will tell you what MTU and RWIN you're really running with.

In article <boqtlv$1hn6sh$1@id-213556.news.uni-berlin.de>,
"Steven Burn" <services@it-mate.co.uk> writes:

Not entirely convinced that the problem is with the ISP. If zdnet and
adslguide are reporting reasonable numbers then I would suspect
that net tweak pro is up the creak. What happens is you get yourself
a command line and do an ftp transfer from a nice fast site?


So the start page to www.google.com takes 3-4 minutes?

As for what you are missing an inital clear and concise description
of the problem, the effects it was having on a *specific* site,
what steps you had taken to try and solve the problem in the *inital*
post. Not being prodded repeatedly for information.

It is the difference between saying "My computer crashed - help" and
"I was inserting a SVG picture into a table cell on Word 2000, running
on Windows 2000,sp2 and it crashed".


JAB.

--
Jonathan A. Buzzard Email: jonathan (at) buzzard.me.uk
Northumberland, United Kingdom. Tel: +44 1661-832195

I've done an FTP transfer from my site (fastest one I know) and my download
speed is getting to a max 8kbps. (file downloaded was 13mb)

As for google, yes, even that page takes between 3 - 5 mins to show

My sincere apologies for not making the problem clear in my first post.

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Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)
Jonathan Buzzard <jonathan@uk.me.buzzard> wrote in message
news:vj9rob.cmd.ln@192.168.42.254...

Cheers ;o)

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Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)
Bat Guano <bat.guano@talk21dotcom> wrote in message
news:vr2a5stc0jjua3@corp.supernews.com...

On Tue, 11 Nov 2003 17:41:09 -0000, "Steven Burn"
<services@it-mate.co.uk> wrote:

which tells you the mtu is too big, shirley ?

drop the value of mtu until you don't get an error and then you know
what to set it to :-)

example below shows 1430 is OK but 1470 too big :

Reply from 212.58.226.40: bytes=1430 time=75ms TTL=122
ping -f -l 1470 news.bbc.co.uk
Pinging newswww.bbc.net.uk [212.58.226.40] with 1470 bytes of data:
Packet needs to be fragmented but DF set.

Phil

In article <bora7m$1g1tpr$1@id-213556.news.uni-berlin.de>,
"Steven Burn" <services@it-mate.co.uk> writes:
It looks like something is well screwed with your setup. I find it hard
to believe that the problem is with Tiscali because otherwise there
would be lots more people screaming blue murder than just you

However what modem/router are you using? I presume the problem
has existed all the time you have had Tiscali BB? Where is your
modem/router plugged in? What sort of filters are you using?
I suspect some sort of hardware problem myself.

I have to say if I had switched to broadband and was getting these
sorts of speeds from word go I would be blaiming my setup not my ISP.

JAB.

--
Jonathan A. Buzzard Email: jonathan (at) buzzard.me.uk
Northumberland, United Kingdom. Tel: +44 1661-832195

Not using a router but, my modem is a Sagem F@st 800, sat right next to my
PC, connect via USB. Connected with a RJ11 data cable to a Speed Touch DSL
filter, model number: DSL4132001(NA304).

As for since I've been with Tiscali BB, yes, I've been with them now for
approx 5-6 days or so and had the problem since the day I connected.

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)
Jonathan Buzzard <jonathan@uk.me.buzzard> wrote in message
news:djirob.2gf.ln@192.168.42.254...