John, I tried smaller MTU's (including the precise one you mentioned) and it
made absolutely no difference whatsoever.

Additionally, it appears I am not the only Tiscali BB customer with this
problem. I wandered over their forum (after spending 3 days trying to figure
out why it wouldn't accept my password) and found loads of people with the
same problem, and problems almost the same.

However, I also noticed, whilst there were Tiscali Tech reps there, none of
what little support they did provide, helped (in some cases, it apparently
made it worse). I have therefore designated my time to finding out if I can
legally cancel my contract without paying them for the remaining 11 months
and 1 week left on my contract. (there's another Tiscali customer on the
Tiscali member board trying to find out the same thing, because of the same
problem).

--

Regards

Steven Burn
Ur I.T. Mate Group
www.it-mate.co.uk

Keeping it FREE!

Disclaimer:
I know I'm probably wrong, I just like taking part ;o)
John Rumm <see.my.signature@nowhere.null> wrote in message
news:uVWsb.8106$lm1.55703@wards.force9.net...

Steven Burn wrote:

OK that confirms that you *don't* have a line noise problem.

And that would suggest it is not your modem then!

BTW - have you tried a "tracert" to some of the sites you are visiting -
that should indicate the response times at each "hop" in the connection
between you and the site. That may indicate where the big delays are
being introduced.

For example here is a section of a tracert to microsoft.com:-

4 15 ms 16 ms 16 ms lvl3gw.thn.packetexchange.net
5 17 ms 17 ms 16 ms so-1-2-0.gar1.London1.level3.net
6 16 ms 16 ms 17 ms so-7-0-0.mp1.London1.Level3.net
7 17 ms 17 ms 16 ms so-1-0-0.mp1.London2.Level3.net
8 89 ms 89 ms 89 ms so-1-0-0.bbr1.Washington1.level3.net
9 156 ms 156 ms 157 ms so-1-0-0.mp2.Seattle1.Level3.net
10 158 ms 157 ms 156 ms gig10-2.hsa1.Seattle1.level3.net
11 158 ms 159 ms 157 ms unknown.Level3.net [63.211.220.82]
12 158 ms 158 ms 157 ms pos1-0.core2.sea1.us.msn.net
13 158 ms 157 ms 158 ms 207.46.36.214
14 160 ms 157 ms 158 ms 207.46.155.13

Try the same (from a command line) and compare your times.

Sounds like a good plan. If you have not yet had the product/service for
7 days then you should be able to cancel under the distance selling
regs. (you may be able to count the upgrade to 512K as a new start point)

If its longer than that, then I would start by notifying them of the
problem and allow them a resonale time to rectify it (say 7 days).
Explain that unless they are able to provide a service equal to that
which they sold you, then you will cancel the contract under trade of
goods act since it is not "fit for purpose".

Have a look at someone like PlusNet who do a decent 512K service for
19/month with no annual contract.

--
Cheers,

John.

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| John Rumm - john(at)internode(dot)co(dot)uk |
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