- Any Experience of Zen?
- Posted by Jeff Gaines on November 1st, 2006
I have an ADSL Max account with Demon and it looks like I'm about to be
sold.
I have been looking at ADSL Guide and Zen seem to come out near the top
for service/speed and reliability. Are they really that much better than
others? I live in a village, some way from the exchange, and get a
reliable 3Mbps connection at the moment. I'm not going to get faster but
reliable, with an English speaking help centre, would be good.
--
Jeff Gaines
Damerham Hampshire UK
- Posted by Phil on November 2nd, 2006
"Jeff Gaines" <jgaines_newsid@yahoo.co.uk> wrote in message
news:xn0et7rssn114q002@news.individual.net...
had a problem. I get good speeds around the 6Mb mark. They also include 2 GB
of webspace with unlimited traffic and a binary news server. The phone
support is English based.
- Posted by Ken on November 2nd, 2006
"Jeff Gaines" <jgaines_newsid@yahoo.co.uk> wrote in message
news:xn0et7rssn114q002@news.individual.net...
Been with Zen for years and very happy. Had a number of times where I have
needed to call them and they were excellent each time.
Ken
- Posted by It's Me on November 2nd, 2006
"Ken" <Reply to NG only> wrote in message
news:45499d5f$0$21343$db0fefd9@news.zen.co.uk...
Been with them for over a year, one word "excellent" but they cost a bit
more.
You get what you pay for.
- Posted by Edward Cowling London UK on November 2nd, 2006
In message <xn0et7rssn114q002@news.individual.net>, Jeff Gaines
<jgaines_newsid@yahoo.co.uk> writes
I tried a bit of Zen but couldn't manage to sit in the Lotus position
for 3 hours so I gave it up and took up Aerobics :-)
--
Edward Cowling London UK
- Posted by Gordon Henderson on November 2nd, 2006
In article <xn0et7rssn114q002@news.individual.net>,
Jeff Gaines <jgaines_newsid@yahoo.co.uk> wrote:
Been with Zen for quite some time now. They worked hard to get some
initial speed problems sorted (turned out to be completely BT's fault -
bah!), then recently I wanted to upgrade to MAX, got a bit peeved by
their online process, and emailled a whinge to them, got a call back
about half an hour later, they did it there and then on the phone and
I was MAXed out the NEXT MORNING.
They also suggested that as MAX was capped, (I was on an uncapped 2Mb
service prior) I actually drop down to the next lower level, saving
me a tenner a month in the process. So I'm now on the £25pcm deal,
20GB download limit @ 7Mbps (I hit 10GB last month, but that was
exceptional, and I got a nice warning email in plenty of time, should I
have needed to purchase a top-up) I don't do p2p, video/music downloads,
but do backup some small servers I manage for my clients.
I do not use their email or web facility though, so can't comment on
those, and I think their call centre is in Sheffield, so while you might
not get an "Enlgish" plummy accent, at least it's in the UK.
Gordon
- Posted by Richard Oliver on November 2nd, 2006
Edward Cowling London UK wrote:
So now you just get the runaround? :-)
- Posted by NoNeedToKnow on November 2nd, 2006
On 2 Nov 2006, gordon@lion.drogon.net (Gordon Henderson) wrote:
I know another ISP has its call centre there, but I thought Zen had
its HQ in Rochdale, and would have assumed they employed staff in
the locality, BICBW, of course :-)
- Posted by Gordon Henderson on November 2nd, 2006
In article <jmqjk2lkgee0cs65nptj8msfl8en6maoik@complete-pc-services.info>,
NoNeedToKnow <me@privacy.net> wrote:
Well, it's all oop north in Yorkshire from where I am ;-)
Gordon
(in Devon, originally from Scotland though!)
- Posted by Edward Cowling London UK on November 2nd, 2006
In message <4qu684FocbhrU2@individual.net>, Richard Oliver
<richard.oliver@goadsby.com> writes
Yeah it was a real Demon, but I decided not to be a Bulldog about it and
get all Tiscalli. After all it could have been TeleWorst !!
--
Edward Cowling London UK
- Posted by Jeff Gaines on November 2nd, 2006
On 02/11/2006 in message <aggjk25jtoaf9s1sblfetb5s5bl4f978uk@4ax.com>
occassionally-confused@nospam.co.uk wrote:
Thanks to everybody for the replies :-)
I suppose the 'dream ticket' would be Zen buying Demon's private
customers. I'll have to see where we end up but if I need to jump ship Zen
looks like a good choice.
PS - I can live with a good Yorkshire accent no problems!!!
--
Jeff Gaines
Damerham Hampshire UK
- Posted by steveybar on November 2nd, 2006
"Gordon Henderson" <gordon@lion.drogon.net> wrote in message
news:eicr7t$bec$1@lion.drogon.net...
Geography lesson - Rochdale is in Lancashire, and very proud of the fact!
:-))
Steve Barlow - Rochdalian
- Posted by It's Me on November 3rd, 2006
See you on the forum one day then, they are only monthly contracts and that
say's a lot in itself so you can always move on if it's not for you.
But to be honest you won't move after trying it, all new signups are MAXdsl
with a cap on downloads, no cap on uploading but you can buy more download
if required.
