Can anyone tell me what BT's stance on compensation is for loss of
service in this situation?

I moved to a new address and it took them 3 weeks to move by broadband
from my old address. Ok, it was a lot more involved with a few mess-ups
at their end and long long telephone conversations to support. (I got
transfered 11 times on one occasion over a period of 1 hour).

Am I entitled to apply for a refund of the 3 weeks I had no service?
They had plenty of time to get it correct as I informed of the move 3
weeks in advance.

Thanks for any advice.
Rich.

On Mon, 04 Sep 2006 06:19:57 -0700, muthafunkster wrote:

Why don't you just ask them?

--
Regards
Tony
(Take out the garbage to reply)

Tony Hogarty wrote:
That's a fair question.

Having been on the receiving end of BT's "information bullshit experts"
for over 4 hours in total, over 7 phone calls, after having to wait at
least 20 mins in a queue for a representative (costing me over 5 pounds
in calls in total). Then being informed that the problem was being
worked on when in fact (as it became apparent) they hadn't even
bothered to flag it as a problem, I feel that any future dealings with
BT should be undertaken with as much previous information available as
I can lay my eyes on.

I can't find out anywhere on BT's site (funnily enough) if they
compensate in this situation, so am hoping to hear from someone who has
recently attempted the same.

muthafunkster@hotmail.co.uk wrote:
Are you looking for compensation for a voice line not operating for some
of the time or the Broadband service on that line not operating (or both)?

<muthafunkster@hotmail.co.uk> wrote in message
news:1157375997.567406.97570@m79g2000cwm.googlegro ups.com...
phone bill for 13 days pro-rata. If its their fault they should compensate
or at least only charge from when they got it working and not their
activation date they quoted you.

Paul

muthafunkster@hotmail.co.uk explained on 04/09/2006 :
Why on earth was there a charge of £5+ ?

Jono wrote:
He didn't say there was a charge of £5+, he said he'd been on the
telephone to them for over 4 hours and it cost him over £5. I believe
that BT Broadband might use 0845 numbers for their contact/support, with
no geographic alternative (given).

Paul Cupis formulated on Monday :
Well, he did say he was charged "over 5 pounds" for the calls

6 of one & half a dozen of the other?

But surely that's a) a reason /not/ to be with BT Broadband and b) the
cost of over 2 hours, not 20 minutes.

"Callers outside the UK will not be able to call our freephone numbers,
our direct numbers are: Residential Sales and Service Centre +44 114
202 4150 & Business Sales and Service Centre +44 207 555 0152"

Jono wrote:
The OP said over 4 hours.

Live and learn - thanks.

It happens that Paul Cupis formulated :
Duh! Line wrapping - I only saw 20 mins

I can't quite fathom why BT Broadband Users might want to call support
from another country........

Jono wrote:
*Shrug* I've known customers to call from abroad to talk about their UK
DSL service, I doubt I'm the only one.

Paul Cupis wrote:
Don't know either but callers outside the UK can use Skype, even without any
credit, to call UK freephone numbers - for free of course

Mark BR