Does anyone know the BT Wholesale telephone number that Plusnet use?

For the past two weeks I've been without ADSL as BT, in error, placed
my telephone line on incoming calls only and removed my ADSL line!

And for the past two weeks I've been fighting to get it back without
success. A call to Plusnet and I'm told to call BT, phone BT and they
tell me to speak to Plusnet! And that's all it's been over and over
and over again. As a last resort I want to try BT Wholesale and see if
I have any luck with them.

Frankly, I'm getting sick and tired of it all and if I don't get a
truthful answer from someone soon I'm going to have to cancel my
Plusnet account as it's pointless paying for something you can not
use.

HI Steve

On Thu, 22 Jun 2006 22:27:29 +0100, Steve <me@privacy.net> wrote:

Don't want to sound cynical - but you might be well advised to cancel
your Plusnet account anyway !

Had nothing but grief and aggravation for the last couple of months -
email servers down, adsl dropping off for hours at a time, just now
they even lost www.plus.net, and email for several hours - and now one
of my websites, hosted there, is responding with 'You don't have
permission' errors !

Cancel your account now before you waste any more time & money !!

(And before anybody asks - I'm only with them because I'm moving
overseas in August and it's even more aggro to set up with a new UK
ISP just for 5 weeks - though I am sorely tempted !)

Adrian

======return email munged=================
take out the papers and the trash to reply

"Steve" <me@privacy.net> wrote in message
news:bo2m925e0ehrpr7bvn809ks0mvu7c26pkr@4ax.com...

Why did BT make your phone line incoming calls only. Were they asked to do
this ?

Joe Lee

"Steve" <me@privacy.net> wrote in message
news:bo2m925e0ehrpr7bvn809ks0mvu7c26pkr@4ax.com...
Bill overdue?

Try a conference call - sometimes works wonders.

R. Mark Clayton wrote:

I had one orange call centre consistently telling me one thing about my
broadband order and the other call centre consistently telling me the
opposite. Managed to get a straight answer by conference calling both.
So yes, conference calling works!

=========================================
Only pointless?

It sounds more like theft, robbery, obtaining money under false
pretences.

You don't want an answer. What you want is your money back.
=========================================

In article <bo2m925e0ehrpr7bvn809ks0mvu7c26pkr@4ax.com>, Steve says...

A guy at Vispa told me a while back that BTWholesale operate a strict
policy of refusing to deal with the public. If you did obtain a number
for them, they would refuse to talk to you.

You either have to go through BT's customer facing side or through your
ISP. It's the same as not being able to go to the Ford factory and buy a
Focus off the production line yourself, you must go through a dealership
(even if it's a Ford owned one).

It's BT Retail who seem to be at fault with your service. Unfortunately
they aren't much use either when stuff goes wrong (Indian call centres
don't help). I also seem to recall that ADSL service will only be
provisioned on a fully operational BT line with two-way calling, and not
on a PAYG account basis either, although yours seems to be more like a
complete cock-up as people who sometimes get incoming-only due to late
payment rarely get ADSL disconnected.

Sorry I can't be more constructive but good luck with it.

FR

Steve wrote:

Probably the same as the one every ISP uses, but I don't have it to hand
right now (I spoke to BTW when I was using an ISP back in 2003, asked to
close the account, and they had stopped charging me but ADSL was still
"on the line", though their network would not allow me to use it).

Highly unlikely they'll be interested as you are not their customer. It
may seem daft but the most they would do when I rang them (3 times over
about 9 weeks while trying to get it un-blocked to let me use another
ISP) was to confirm that they had had no "cease" request.

They did speak to me, under protest, only to confirm the bare minimum
but were most unhappy i had rung them at all, and wanted to know how
I had their number as ISPs aren't meant to tell end users!

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>

On Thu, 22 Jun 2006 23:53:56 +0100, "Joe Lee" <invalid@noaddress>
wrote:

people to pay their bills ! Once paide, the marker is removed and the
customer can again make outgoing calls.

jim

"Steve" <me@privacy.net> wrote in message
news:bo2m925e0ehrpr7bvn809ks0mvu7c26pkr@4ax.com...
BT Wholesale wont talk to you, end of.

For whatever reason there's a restriction on your BT account, which will
also stop ADSL from working. Nothing Plusnet or BT Wholesale can do about
that.
You'll need to talk to BT (accounts / residential ?) to get the restriction
lifted.

"Gizmo" <not@here.now> writes:

As it is the ISP who is BT Wholesale's customer and 'owns' the ADSL
connection, why do (or should) restrictions on the BT retail 'phone
service affect the provision of ADSL? I know that they do affect, but
what is the reasoning and justification for it?

On Fri, 23 Jun 2006 11:57:56 +0100, Graham Murray
<newspost@gmurray.org.uk> wrote:

The main reason is that you have to supply a working line for the adsl
to sit on. If you have any dispute with the service provider that you
pay your line rental to, this will obviously impact on your adsl
service as you no longer have a working line if it is TOS for billing
purposes

jim

Dave wrote:
Which you probably won't be able to do and you shouldn't try. If you
need to deal with BT Wholesale provisitions, you need to do it via your
ISP only.