Have moved 20 yards after swapping houses with son keeping same phone
number.

Had broadband in old house through wanadoo.They got confused over move
and closed my account.

New house and another line to our premises are on a dacs line

Applyed for tiscali broadband a couple of months ago.
Saw BT man in yard one day who was working out how to take dacs off
line.
Did not seem keen to swap the lines over, Son does not want bb

Think they will need to bring a new wire about half a mile

Message from tiscali today saying BT will not upgrade line.

Do I have any appeal routes or other options

TIA

David B

<david@marleycote.fsnet.co.uk> wrote in message
news:1149280924.233146.312020@i40g2000cwc.googlegr oups.com...
Get Broadband at your son's house, then setup a wireless connection?

Sparks...

david@marleycote.fsnet.co.uk used his keyboard to write :
Apply for a new line at your property & make sure they don't DACS it
from another line (tell them it's for broadband use when you place the
order.)

Make sure they take the 2nd line from the same cluster at the exchange
that the 1st line is on by telling them you will want to swap the
numbers round, so you want the new line to be in the same number range
as your old line.

Once number swapped to new line and old line is ceased, place a
broadband order.

You could try a simultaneous provision of new line & broadband,
however, you could run in to trouble if you then try changing the ADSL
number.

Obviously, none of the above is without cost.........new line install
circa £100, renumber £30ish.

Sparks presented the following explanation :
sheesh. simple, really!

<david@marleycote.fsnet.co.uk> wrote in message
news:1149280924.233146.312020@i40g2000cwc.googlegr oups.com...
According to this site BT will not remove it if they estimate the cost to
them to be more than £800.
http://www.adslguide.org.uk/qanda.asp?faq=technical

I wonder whther the decision would be influenced if you ordered BB off BT

Joe Lee .

On Fri, 02 Jun 2006 22:10:17 +0100, Jono
<nothanks@notonyournelly.blueyonder.com.co.uk> wrote:

<snip>
It doesnt matter what cluster it is on for analog lines - clusters
only come into the equation for swapping / changing numbers on digital
services ie isdn 2 / 30


jim

jim brought next idea :
Fair enough. It obviously matters annalogue to ISDN too.

I have also seen properties served by two different exchanges for two
different lines.

On Sat, 03 Jun 2006 18:33:06 +0100, Jono
<nothanks@notonyournelly.blueyonder.com.co.uk> wrote:

numbers are being ported over to become msn's or ddi's on existing
isdn cirucuits - and on your second point, analog is nearly always
served by the closest exchange but isdn may be served from a different
exchange if the local exchange is not equipped for the service

jim

In message <3604821sdh790h3nvkrl5lsc24etvikbk0@4ax.com>, jim
<jmacduff9743@notthis.hotmail.co.uk> writes

There are exchanges that can't do ISDN ?
--
Ian Cummings

On Sat, 3 Jun 2006 23:56:25 +0100, Ian Cummings
<news.spam@glitton.org.uk> wrote:


AIUI a CMUX (an E1 driven terminal mux with ISDN channel cards) is
colocated at the UXD5 location, and provides ISDN service into the
local loop. The CMUX is parented on another exchange. A side effect
is that these ISDN customers in the UXD5 area have a number from a
different range - the range of the CMUX's serving exchange, often some
distance away.

______________
best wishes,
Ron

"Ronnie" <me@privacy.net> wrote in message
news:44828b7f.2218134@news.clara.net...
Discovered this the hard way!

Joe Lee wrote:

At some point I recall there were expected to share the costs with the
customer if it were above a certain amount .. £800 or £1000 sounds familiar.

I had this problem too ... my exchange did not have ADSL at the time
(back in 2001), so I had ISDN installed ... seems they can make an
effort when you ask for ISDN but not for ADSL. Stayed on ISDN for 12 months.

pzboyz

Tried that.

Dacs sorted out today.
Probably helped by the fact that the engineer who came has been coming
here for years and knows this bit of the network very well.

David B

david@marleycote.fsnet.co.uk wrote:
& the powers that be keep telling us that local knowledge is not
neccesary ;-)

"kráftéé" <kraftee@dontspamkrafteeunless you know what'sgoodforu.pus.com> wrote
in message news:449303a0$0$956$ed2619ec@ptn-nntp-reader01.plus.net...
| david@marleycote.fsnet.co.uk wrote:
| >>> I wonder whther the decision would be influenced if you ordered BB
| >>> off BT
| >>>
| >
| > Tried that.
| >
| > Dacs sorted out today.
| > Probably helped by the fact that the engineer who came has been
| > coming
| > here for years and knows this bit of the network very well.
| >
|
| & the powers that be keep telling us that local knowledge is not
| neccesary ;-)
|

It's not. All you need is a bunch of poorly trained loan ins from ND or SD
domains,
Give them network records with part of the area they are in missing,
and teach them to swap pairs out and you have it made, for a week or so.

Then the local patch engineers get jobs with 'unable to open carriage way box as
no lifter' 'needs local engineer' 'not dacs trained' 'can't get in exchange'
'need track and mark between exchange and ntp' 'was not dis in the cab so
passing back for ug engineer' 'no spare pairs pass to planning' in the notes.

Whilst they are sorting jobs like these out, the local engineer is also fixing
all the real faults on the lines that were swapped out by the loan ins, thus the
fault queue rises further and the loan ins come back again...... good ole BT.
You could not dream it up.......

"Pier Danone" <Pier Danone@bt.com> wrote in message
news:lbEkg.40358$uP.32094@newsfe2-gui.ntli.net...
|
"good ole BT. You could not dream it up......."

Could not agree more. The internal processes are such a minefield of bullshit,
it's possible to never do a job a BT if you are lazy enough, or, if you are
customer focused it's possible to have every obstical put in your way to ensure
that you cannot give service to a customer easily no matter how much you want
to.

It was nice to see in the 'allshare' briefing that the shares given to engineers
are down this year as customer satisfaction was so poor. So punish the people at
the thin edge of it and de-motivate them even further. Like the engineer decided
to have the call centres in India, like the engineers decided to f*ck customers
around all the time, like the engineers decide the tarrifs and fault processes.

BT is just a company that thinks it's a player, but it's really just a corporate
version of Alice In Wonderland.



--
Posted via a free Usenet account from http://www.teranews.com

In message <lbEkg.40358$uP.32094@newsfe2-gui.ntli.net>, Pier Danone
<Pier@Danone.?.com.invalid> writes
This sounds like a classic case of empire building. If the local
engineers had done things initially to the correct standard and
documented it correctly then any trained person should be able to slot
into their position. However, due to laziness, poor self discipline and
other factors, things get left and are only retained in the heads of the
original engineers. Thus introducing a little bit of indispensability
and making them look good when a new super qualified person can't fix
the things that the original engineer can do easily. Knowledge is power
and empires are built on power. Of course it conflicts with management
systems and Quality systems. It can also be a dangerous game when it
gets turned on you and you get exposed for your lack of adherence to
standards in the past and poor husbandry that the "old head" has
retained the workarounds to for years. Sounds like BT are going to have
a lot of fun for some time to come.
Regards, poacher turned gamekeeper turned poacher, Pete
--
Devs
"Punchdown Pete the old Kroner"

devs wrote:


It couldn't be anything to do with the fact that training costs money,
money is tight & so the training isn't as good or as thourough could
it. One of my colleagues last year came back from a UG training
course & hadn't been trained in the use of a Mega or how to locate &
track & he is supposedly fully UG trained & he is still waiting.

In the good old days (yes those golden years) to be a UG trained
engineer took at least 6 months, with around 3 weeks in a classroom &
the rest out in the field being shown how it was done. When I was UG
trained I got everything crammed into 2 weeks, then 1 months buddying
in which I did 1 UG fault & the rest of the time I was showing the UG
engineer how things were done in the CAL world.

To become CAL trained you had a 6 months buddying period with 2 weeks
away having safety training & the like, now all they are getting (if
they are lucky) is 1 week safety training, supposedly 2 weeks being
shown how to do the job by work shy, glass backs (who couldn't & can't
do the job properly themselves) & that is it. They have to rely on
the more experienced engineers working alongside them to, literaly,
keep them going.

This is the high trained workforce which Openreach so proudly boasts
about.

No wonder customers/end users get the sticky end so much.....

What is knowledge to one managers mind set isn't the same as that of
another, so what is ok with one is a discipline case with another.
Yes it literaly works like that & the rule book (aka ISIS) is written
in such a manner it is full of ambiguities with which managers like to
score points over each other, with the staff bearing the brunt of the
inevetable fallout.

In message <4493fcc5$0$967$ed2619ec@ptn-nntp-reader01.plus.net>, kráftéé
<kraftee@dontspamkrafteeunless.you.invalid> writes
Of course it could, but the better and sometimes over-training given in
the past is not an excuse to take shortcuts. Every organisation relies
on On the Job Training (OJT) to fill the gaps in the elementary
training. No body ever arrived at a job on day one fully equipped for
every situation they may face. The ideal solution is for old heads to
tow the party line and for management to listen to what they are being
told is required and act on it. Never the twain shall meet.
The things you describe sound exactly like the things that, in the end
made me leave my last job. You have my sympathy. It got to the stage
where, IMO, the cost cutting but increasing demands were threatening
lives. I voted with my feet.
--
Devs
"Punchdown Pete the old Kroner"

"devs" <spamtrap@secondrow.co.uk> wrote in message
news:6odf6hAUPGlEFwHS@sukmabobby.com...
| In message <4493fcc5$0$967$ed2619ec@ptn-nntp-reader01.plus.net>, kráftéé
| <kraftee@dontspamkrafteeunless.you.invalid> writes
| >It couldn't be anything to do with the fact that training costs money,
|
| Of course it could, but the better and sometimes over-training given in
| the past is not an excuse to take shortcuts. Every organisation relies
| on On the Job Training (OJT) to fill the gaps in the elementary
| training. No body ever arrived at a job on day one fully equipped for
| every situation they may face. The ideal solution is for old heads to
| tow the party line and for management to listen to what they are being
| told is required and act on it. Never the twain shall meet.
| The things you describe sound exactly like the things that, in the end
| made me leave my last job. You have my sympathy. It got to the stage
| where, IMO, the cost cutting but increasing demands were threatening
| lives. I voted with my feet.
| --
| Devs
| "Punchdown Pete the old Kroner"

Recent example of BT madness on training.

One full day on 'valuing diversity' so staff don't upset the token ethnics
employed for the photoshoots
No training at all for field staff on ADSL or ADSL Max, nothing. Not a bean. Yet
the faults for ADSL are sent to just about any UG skilled engineer.

BT is only interested in making sure it complies with the law, as for the
quality of the service customers get, that just does not matter. When they find
they have a major customer dissatisfaction problem and loss of revenue, they
scratch their heads, put it down to competition and make attempts to further cut
costs.