- BT Yahoo adsl connection failure
- Posted by Chris on March 8th, 2005
I have just wasted a couple of days of my life and looked like a prat
in front of customers because I failed to realise that ADSL routers
supplied by BT do not use the username and password which BT provide
you to connect to the BT Radius server. Instead they ignore your input
and use a generic login.
That is fine except BT are currently providing users with emails
saying their ID is xxx@btinternet.com when in fact their ID is
xxx@btbroadband.com. Hence the router supplied by BT works - and the
router you configure with the 'same' connection information fails due
to the log in being denied. Unfortunately a router just fails to
connect - they don't give reasons. If you have a xxx@btinternet.com ID
and you are having problems connecting try changing the ID to
xxx@btbroadband.com
Please let me know if this helps you as I have had severe pain over
this problem despite trawling the newsgroups. The pain will be less if
I am able to help others by this discovery.
Good luck !!!
- Posted by Beck on March 8th, 2005
"Chris" <chris@chriswilliams.co.uk> wrote in message
news:d5fb2a8.0503081247.3ba4143d@posting.google.co m...
My router uses the BT supplied username and password.
- Posted by Ian on March 8th, 2005
"Chris" <chris@chriswilliams.co.uk> wrote in message
news:d5fb2a8.0503081247.3ba4143d@posting.google.co m...
All the installs I have done have used the BB username and pasword supplied,
Which in some cases has not been the same as the ones supplied for the email
and webspace. Sure the customer gave you the correct info
Ian
- Posted by Spin Dryer on March 9th, 2005
On 8 Mar 2005 12:47:57 -0800, [Chris] said :-
What does the email _actually_ say ?, i.e. the full wording (removing
any mail addresses of course).
Are you sure the email says that the broadband login ID is actually
xxx@btinternet.com ? This is the email ID, and portal login.
Until recently, the login ID was of the form xxx@hgx.btinternet.com,
and still is for many (except that the xxx can be anything these
days). New provides are of the form xxx@btbroadband.com, where again
xxx can be anything. The routers/modems now supplied by BTYahoo! come
preconfigured with xxx@btbroadband.com as login name. All passwords
can be anything as it is ignored.
