A colleague has cable broadband from Virgin. The reliability is awful; and
the speed is not very good.

Can he migrate to another cable supplier? Or is he stuck with NTL (which
appears to provide the service for Virgin)?

I've looked at various websites for comparing cable suppliers, but I don't
understand them, because they do not appear to distinguish between cable and
ADSL suppliers.

TIA

--
Graham J

Graham wrote:
As far as I am aware Virgin is the combined "expertise" of what was NTL
and Telewest. I was not aware there are any other cable providers out there

A

Graham wrote:

No, you cannot migrate suppliers on cable.

--
<http://ale.cx/> (AIM:troffasky) (UnSoEsNpEaTm@ale.cx)
15:52:51 up 47 days, 21:38, 3 users, load average: 2.06, 1.37, 1.11
09 f9 11 02 9d 74 e3 5b d8 41 56 c5 63 56 88 c0

Graham wrote:

There is none.

Graham

"Graham" <graham@nospam.zen.co.uk> wrote in message
news:46dc1efe$0$21090$da0feed9@news.zen.co.uk...
There's no other cable supplier

Then your colleage undoubtably has a problem, be it PC, Modem or Cable or
combination of all three.
First port of call would be customer services at Virgin/NTL for them to test
the lines/connections.
And if it isnt cured, to continue reporting it.

In the last three years on NTL I have only had an initial problem, cured
with a 'filter' on the line, and one further problem when the box down the
street had a fault.

"Graham" <graham@nospam.zen.co.uk> wrote in message
news:46dc1efe$0$21090$da0feed9@news.zen.co.uk...

"old man" <dl@spoofmail.notme> wrote in message
newsuYCi.29711$mZ5.13083@newsfe6-win.ntli.net...

The impression I get here is that Virgin customer support is very poor - or
is that only true of ADSL services?

All my experience with ADSL suggests the first step in improving things is
to choose a reliable supplier. Clearly such choice is not available when
using cable ....!!

--
Graham

Graham wrote:
What other cable supplier???

There is only one, all encompassing bloated obsenity called Virgin...

"Kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:ubednaxmtv22wEHbnZ2dneKdnZydnZ2d@bt.com...
Which, according to the broadsheet newspapers, is overburdened with debt and
is seeking a buyer, even before the ink is dry on the re-branded Virgin
(ex-NTL/Telewest) adverts.

George

On Mon, 3 Sep 2007 15:49:53 +0100, in uk.telecom.broadband , "Graham"
<graham@nospam.zen.co.uk> wrote:

There's only one cable provider in the UK, and you can't migrate
anyway since each area was provided for by only one franchise holder.

NTL bought the Virgin name along with merging with Telewest 6-12
months back.

--
Mark McIntyre

Graham [graham@nospam.zen.co.uk] said:
Cable is reliable therefore the problem exists because there is a
problem with hardware - either the user's or Virgin's.

On 3 Sep, 15:49, "Graham" <gra...@nospam.zen.co.uk> wrote:
Virgin Is the only cable supplier in the UK. It owns all of it
equipment and does not rent it out. If it did it would mean like BT,
other companies could pay rent to provide thier services over Virgins
network.

As previously stated, which you dont appear to understand
The problem is with the hardware, either in the house or in the street
Its no good waffling about customer support if you havent used it

"Graham" <graham@nospam.zen.co.uk> wrote in message
news:46dc567f$0$21102$da0feed9@news.zen.co.uk...

Graham wrote:

And expensive.

Graham

On Mon, 3 Sep 2007 15:49:53 +0100, "Graham" <graham@nospam.zen.co.uk>
wrote:

Hi Graham,

I'd rather his issues were resolved, whether it's a problem with his
equipment or an issue our end that we need to look into further.

If he can e-mail me some details along with account & contact details
I'll get someone to look into it further.

Many thanks



Alex


--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

"old man" <dl@spoofmail.notme> wrote in message
news:X71Di.48584$sI3.10255@newsfe6-gui.ntli.net...
[snip]

Virgin supplied a replacement modem last week - it worked for just one day.

Virgin are sending out an engineer next Thursday (6 September)

To address your point: experience on this newsgroup would suggest that the
first priority is to choose a competent supplier, only after that to worry
about contacting technical support. I now understand that there is only one
supplier for cable so the question of choice of a competent supplier is
irrelevant. So we persevere ...

We'll see what the engineer achieves on Thursday.

--
Graham J

"Graham" <graham@nospam.zen.co.uk> wrote in message
news:46dc1efe$0$21090$da0feed9@news.zen.co.uk...
he will be advised.
It saves you having to relay it to him when you don't understand web sites
with information on them.
God knows why he asked you to find out for him.

"Graham" <graham@nospam.zen.co.uk> wrote in message
news:46dd4a82$0$13940$fa0fcedb@news.zen.co.uk...
word "friend" and talking about yourself? You seem to forget it is a friend
sometimes and mention what you have done.
Most people never contact technical support lines which is why the cost is
so high. ISPs have to make some money from the minimal amount of calls.
Why would you need a technical support line? They only fix faults, not tell
you how to use Google or print a document out! They're not a chatline
either for people that are bored or like to just moan.

Rob Farrell wrote:

Actually, a good ISP will provide technical support as an included courtesy
service.

And if I had to pay for it I'd expect better than a bunch of Indians with
accents that somethimes make them difficult to understand, reading from scripts.

Graham

"Alex Brown" <alex_brown@blueyonder.co.uk> wrote in message
news:e26qd39v3blqfdcit86nsbgaavud7843et@4ax.com...
It looks like your email address is alex_brown@blueyonder.co.uk - is that
correct for him to get you?

His name is Mr Hughes - so you recognise his email when you see it. There's
a technician booked to attend his property tomorrow (6 September) with yet
another replacement modem.

--
Graham J