I am sorry if I am posting this on the wrong forum. I have an dial up
internet connection with BT. I am on an anytime package which I dial a
freephone number when i want to use the internet.

Having received my BT bill it seems the calls I made to connect to the
internet have somehow been redirected to a 09xx number. The result is I have
ended up with a large phobe bill.

Am I oblidged to pay this bill. Or the fact that I have actually dialled a
freephone number mean it is BT's liabilty. And advice would be appreciated

Thanks

The rogue software which will have got to your pc usually discconects the
freephone connection then redials the premium rate number, so as far as BT
are concerned its not their fault. There is an article in the latest
Computer Active saying BT have had 100,000+ complaints but refuse to budge
on the issue.

Sorry

Si

"Tony" <tusiuk@yahoo.co.uk> wrote in message
news:cd072d$3te$1$830fa795@news.demon.co.uk...

"Tony" <tusiuk@yahoo.co.uk> wrote in message
news:cd072d$3te$1$830fa795@news.demon.co.uk...
http://www.blueyonder.co.uk/blueyond...dialersoftware

Read that, it will explain

I think you have to pay though

Yes, you are liable in most cases. The most likely case is that the PC you
are using has been infected with a virus and/or spyware (normally a third
party dialler). You are responsible to protect you PC from virus's etc by
using for example a firewall and virus checker of some sort.

Whether you have to pay all or part of the bill is down to the goodwill of
BT.
Good Luck

"Tony" <tusiuk@yahoo.co.uk> wrote in message
news:cd072d$3te$1$830fa795@news.demon.co.uk...

"Tony" <tusiuk@yahoo.co.uk> wrote in message
news:cd072d$3te$1$830fa795@news.demon.co.uk...
You'll get no joy from BT (as usual!). You obviously have a dialler bot
which hijacks the call.

Start using Spybot Search and Destroy (or similar) on a regular basis.

"Tony" <tusiuk@yahoo.co.uk> wrote in message
news:cd072d$3te$1$830fa795@news.demon.co.uk
Have a look at http://www.bt.com/premiumrates/ for BT's advice on this and
for details of ICSTIS.

BT offer free barring of 09xx numbers on their telephone lines - you may
want to take them up on this..

Regards
Sunil

In article <cd072d$3te$1$830fa795@news.demon.co.uk>, Tony
<tusiuk@yahoo.co.uk> writes
taken anyone to Court who has refused to pay rogue dialler charges
because, they suggest, there is legislation (I can't remember the name
of the Act) which would cause BT to lose. (The same legislation would
probably protect you from mobile phone charges run up if your phone is
stolen but before you can report it - with certain caveats.)

The procedure should be, provided that you can demonstrate beyond
reasonable doubt that you would not have dialled the number yourself or
derived any benefit from doing so, to pay the BT bill less the rogue
charges, adding 50p for admin., and send with a covering letter
explaining that this is in full and final settlement of that bill. Then
wait and see what happens.

Incidentally, The Guardian pointed out that you can block 090 numbers
for free with BT, but many of the new diallers call abroad.

Hope this helps. If you choose to follow The Guardian's advice, I would
be interested to hear the outcome!

Cheers
--
Kevin

On Tue, 13 Jul 2004 09:36:41 +0100, Tony <tusiuk@yahoo.co.uk> wrote:

Hi,

As others have said this will likely be the cause of dialler that has been
installed on your PC which will take over the dial-up connection. Two
things to do first, one, run a full scan of your system with anti-virus
and anti-spyware software (such as Spybot and Adaware) to ensure you get
rid of the dialler and also make sure you have all the latest updates for
your operating system.

Second thing to do is go to ICTIS's site http://www.icstis.org.uk/ they
can give you advice regarding this and also you should be able to get the
cost of the premium rate numbers suspended on your BT bill until the
matter is resolved. Whether in the end you'll have to pay the cost or not
I couldn't say.


--
Regards,

| Dave Tomlinson Broadband Solutions For
| Technical Support for Home & Business
| PlusNet plc @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

On Tue, 13 Jul 2004 09:58:30 +0100, "Roger Cain"
<roger@NOSPAM.rcain.plus.net> wrote:

to ensure they are adequately protected. BT did not install the
premium rate dialler, why should they write off the charges paid to
the criminals ? Sue the scammers instead..thats the only way to stop
the problem

On Tue, 13 Jul 2004 21:44:54 GMT, [news.ntlworld.com] mentioned :-


No, the people who *run* the number should limit the call, if they
don't they are fully in breach of the ICSTIS rules.

"PlusNet Support Team" <dtomlinson@plus.net> wrote in message
newspsa2sotpm6ihwnk@usenet.plus.net...
This happened to me, the amount was £92 for 1 call. Which was refunded in
full.
What I found out was that calls to these numbers should be
cut off automatically by BT, when the amount has reached ( I think it was)
£17 + vat, about
£20. If it is more than that then may refund you.
Don't pay it or they may say you have accepted the bill.

As others have said, you`ve been hacked.

I have some links and advice on how to set up Spybot Search & Destroy, as
well as links to other apps that might help you out here:

http://www.phoenixbbs.co.uk - ignore the bad html - I did :-p

Some other tips i`d like to throw in there though :

a) DITCH IE* and use something like Opera (www.opera.com)
b) install a firewall (I like ZoneAlarm, but avoid the newest 5.x)
c) BLOCK IE IN THE FIREWALL
d) keep an up to date virus checker running at all times
e) use Windows Update regularly. Avoid Directx 9.0b because a few people
have reported problems with it :-p

* Even the US Government security agency CERT is advising users to stop
using IE !

As well as that lot, follow the anti-spyware advice offered everywhere -
do not pay for any anti-spyware apps, as many of them are not legit.

These are legit:

Spybot Search & Destroy - http://security.kolla.de
Adaware - http://www.lavasoft.com
Spyware Blaster - http://www.javacoolsoftware.com

And from http://www.lurkhere.com/~nicefiles/

....get these... (this is not the home page, but holds legit copies of
these apps - their normal home page is often down because of DDoS
attacks)

CWShredder
HijackThis!

Be wary about deleting stuff with HijackThis! without checking first if
they are legitimate items of exploits. Feel free to email me the log
using the email address in my signature if you need help deciphering it
all, and i`ll see what I can do.

--
Please add "[newsgroup]" in the subject of any personal replies via email
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---

On Tue, 13 Jul 2004 21:50:56 +0100, Spoon <me1@privacy.net> wrote:
Indeed.
And I'm pretty sure that there's a "walled garden" requirement in the
ICSTIS dialler requirements.

If the WG had been in place, then the complainant would have realised
that they were not using their normal ISP.
--
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