Please provide phone contact details for reporting a broadband FAULT which
is not premium rate. I don't want PC support, I simply want to report a
fault with my connection!

Peter

Peter Andrews wrote:
I doubt you'll be lucky. I suggest complaining to ofcom and icstis. The
more complaints they get, the likelier action is (maybe).

It looks as though VM is desperate to raise cash - what with charging
for having their own faults reported, and now deciding to round up the
phone call charge unit to even minutes, I can't see any other reason.

--
Mike Scott (unet <at> scottsonline.org.uk)
Harlow Essex England

Mike Scott wrote:
Umm does this help!
www.saynoto0870.com/search.php

--
Hog
'03 ST4S '96 Bastard12 '89 R100RS '81 XS650 '78 RD400

"Mike Scott" <usenet.11@spam.stopper.scottsonline.org.uk> wrote in
message news:6oNFi.42254$6u5.33396@newsfe1-gui.ntli.net...
Virgin are all about ripping people off.
The charging for support was supposed to cut the waiting times down.
But now they are cutting the support staff numbers down means that the
waiting times will increase, and so will the revenue collected from the
25p a minute.
They can then pay the slave labour rates to the workers in India and
make a nice profit.
All this with no thought to the customers, but just to themselves.

I doubt they'll be puttin more staff on the disconnections line.

Peter Andrews wrote:
Good luck!

Other thought is that you post to one of their support newsgroups and
raise a call that way.

Whilst I do not use my VM connection I can still post and read their
newsgroups using my user details so this should be possible from your
current connection.

Regards

A

On Wed, 12 Sep 2007 06:48:07 GMT, "Peter Andrews"
<p.andrews@blueblueyonder.co.uk> wrote:

Hi Peter

Reporting broadband faults to Virgin Media is on a premium rate
number.

You might want to try our newsgroup support manned by the excellent
e-contact team in Liverpool. More details here:

<http://www.virginmedia.com/customers/newsgroups/virginmedianewsgroups.php>

Cheers



Alex


--

Alex Brown
Senior Product Manager
Product Management, Virgin Media

"Gonz" <T o p @ S e c r e t . c o m> wrote in message
news:LuPFi.23141$no6.18082@fe091.usenetserver.com. ..
What about the case of a well-known PC manufacturer with four letters in its
name (and it's not Dell) which supplied my Dad with a Vista PC which crashes
every time it comes out of sleep mode, giving an error message about a
graphics driver that needs to be updated. The file mentioned doesn't bear
any resemblence to the info on the graphics card drivers list. Also
Microsoft Update doesn't offer this driver update. If AVG internet security
is installed, the crash has the effect of corrupting the firewall
configuration, requiring AVG to be removed and reinstalled, although the
problem does occur without AVG.

Brand new PC, about two weeks old - covered by warranty.

But when my dad send an email to their support address describing the
symptoms, they replied that they could only respond to support queries, even
under warranty, on their 0906 phone number at £1/minute. Legal? Sounds like
a Nice Little Earner from the Arthur Daley school of rip-offs.

Mortimer wrote:

Go on. Why be shy ? Which company ?


Who did you buy it from ? If it's a shop tale it back to them since that's who
you have a contract with.

It's clearly not fit for use under the sale of Goods Act and you should have it
replaced or you should be refunded.

Sod the support, do you really want to deal with a company that behaves like
that. Phone 'head office' and get it returned / refunded.

Graham

"Mortimer" <me@privacy.net> wrote in message
news:13efi8ijm58ui1f@corp.supernews.com...
Virgin are associated with the word rip-off, far too easily.
There's numerous complaints of late about how they are quoted one price
and charged another.
This is happening far too often, and far from coincidental.
The fact that Virgin will not comment on the cutting of staff on the
premium rate lines, speaks volumes in itself.
I can't see the company recovering.
They have upset too many customers, and the word is spreading too fast
for them )

http://www.dslzoneuk.net/isp_ratings.php

"Alex Brown" <alex_brown@blueyonder.co.uk> wrote in message
news:32ife3tbsbp5ra0j3la28rcvb1rrgdi7je@4ax.com...
Alex I've just thought of a great idea.
Why not tell your customers about using the support groups instead of
calling the expensive support line?
Everyone can save loads of money then, and the complaints might come
down a bit.
You can put it on the homepage somewhere.

What do you think?
Good idea or not?

In article <32ife3tbsbp5ra0j3la28rcvb1rrgdi7je@4ax.com>,
Alex Brown <alex_brown@blueyonder.co.uk> wrote:

Do you refund the call costs when it turns out to be your fault?

-- Richard
--
"Consideration shall be given to the need for as many as 32 characters
in some alphabets" - X3.4, 1963.

"Eeyore" <rabbitsfriendsandrelations@hotmail.com> wrote in message
news:46E7CF32.21AE3551@hotmail.com...
Mesh.

He bought it directly from Mesh by mail order.

Fair enough that there may be an undetected softwae fault - these things
happen, even though they should be eliminated at product testing. The real
sin is not providing free support for a manufacturing fault but instead
expect that the customer should wait indefinitely on the support line paying
£1/minute instead of being able to submit an offline error report by email.

I had a bad experience with their technical support about five years ago: my
new PC used to hang when writing to the Zip drive (remember those?) and they
suggested a BIOS update. Despite taking the serial number, the BIOS floppy
that they sent was the wrong one and trashed the CMOS, so I had to drive
over to north London with it - and they wouldn't even refund the petrol
because they said I should have used a courier - which would have required
me taking two days off work for it to be collected and then delivered again.
Since then, the PC has worked perfectly.

In Dad's case, things could have been worse - it was a toss-up between
Evesham and Mesh... and we all know what happened to Evesham a few days
later :-(

Richard Tobin wrote:

They claim they will. I think you have to specifically ask for it though.

Graham

Mortimer wrote:

If it was with a credit card he has extra protection. He should state that he's
rejecting the product (phone AND email the sales side) and ask the CC company
for a refund.


Having discovered this do you really want to persist with buying from them ?

Graham

What's happened to Evesham - have they been finally sold (long rumoured)
to the cowboys who ran Time, Tiny etc ?

Regards

A

Alex Brown wrote:
....
they were scrubbed months ago.

Where exactly would I post, for example, to say there's smoke coming out
of a green cabinet?? I just wish VM would distinguish between "fault"
and "support" - one should be definitely free, the other probably
chargeable. Does any other ISP charge for reporting its own faults?


--
Mike Scott (unet <at> scottsonline.org.uk)
Harlow Essex England

Eeyore wrote:
"At the engineer's discretion", iirc. I wonder who'd pay if I reported
the DNS server fault that's been around for a few weeks at least - last
time they flatly denied any fault ("try rebooting, sir") and did
nothing: be blowed if I'm paying them to get the same response again.

Trouble is, when VM works at all, it generally works well, and the
issues never seem /quite/ enough to trot off elsewhere. (And anyway, is
the grass really greener over there.....?)


--
Mike Scott (unet <at> scottsonline.org.uk)
Harlow Essex England

AlanF wrote:
Forget that - I Googled it

A

AlanF wrote:

Both of those went bust didn't they ?

Graham

"Alex Brown" <alex_brown@blueyonder.co.uk> wrote in message
news:32ife3tbsbp5ra0j3la28rcvb1rrgdi7je@4ax.com...
I know and two emails to support have gone unanswered.

I'm currently paying £60 a month for phone/TV/Broadband and I'm tempted to
ditch the lot! All I want is a free/ordinary number to report a fault that
I know is not with my equipment, by all means refer me to a premium rate
number if I need help.

Peter