- Can I be ripped off like this by PLUS NET ?
- Posted by Joanna Smith on February 23rd, 2004
HI There
I am due to move house and felt happy keeping my PLUS NET connection as I
thought it was pretty good
apart from the robotic customer service replies I get
I asked about moving the service and was told a "Cease and Reprovide" fee
would apply
of over £60 !
I would accept its reasonable to be charged the costs of BT doing what they
have to do with the lines, but this seems appalling when you want to keep
the services of a company
who you felt were giving a good service and they charge you for the
"privelege" of loyalty !
I feel like telling them to SHOVE IT and going elsewhere but I haven't been
with them 12 months so don't know where i stand
Thanks
- Posted by Bob Eager on February 23rd, 2004
On Mon, 23 Feb 2004 06:55:07 UTC, "Joanna Smith" <asdasf@asdasf.net>
wrote:
AIUI, the fee charged by BT will be 58.75.
--
Bob Eager
begin by not using Outlook Express...
- Posted by Dave on February 23rd, 2004
"Bob Eager" <rde42@spamcop.net> wrote in message
news:176uZD2KcidF-pn2-CiUM4nYjZyhr@rikki.tavi.co.uk...
Isn't that the standard activation fee? I'd expect to have to pay that on
moving house as I'd be activating a new line.
- Posted by lastchance on February 23rd, 2004
X-No-Archive: Yes
why not just stop when move out, then see if they offer any
'new' customer discounts at new address..
- Posted by PlusNet Support on February 23rd, 2004
Hi there,
Unfortunately to move your adsl, incurrs a BT charge of £50+ VAT, we add an
admin charge of £5+VAT (there is a lot of backend work we have to do), so
the total is £64.63 inc VAT. This applies to everyone who moves house and
wants to move their ADSL as well. This is applied regardless of your ISP.
regards
Luke
--
| Luke Horwath Unmetered & ADSL solutions
| Technical Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----+
"Bob Eager" <rde42@spamcop.net> wrote in message
news:176uZD2KcidF-pn2-CiUM4nYjZyhr@rikki.tavi.co.uk...
- Posted by Graham in Melton on February 23rd, 2004
On 23/2/04 6:55 am, in article 3wh_b.10564$Y%6.1015365@wards.force9.net,
"Joanna Smith" <asdasf@asdasf.net> wrote:
disconnect you at your current home and set up a connection at the new one.
Take a deep breath and calm down - given your house move will cost about
£1000 in legal fees for them doing very little, £50 for work you understand
isn't that bad really.
- Posted by JD on February 23rd, 2004
"Graham in Melton" <nota@nospamplease.net> wrote in message
news:BC5F92CB.20599%nota@nospamplease.net...
I left my ISP after giving notice of cancellation. Then re-applied for the
new address with just a week and a half loss of service. I was, however,
over 12 months into the contract so there was no penalty/additional charge.
If I had to cancel with charges applied then I would look for a new free
modem & connection deal or similar. At least you could sell the modem (after
the qualifying period) to offset some of the losses. Failing that you could
try a cheaper provider.
- Posted by Peter Crosland on February 23rd, 2004
PLUS add a modest fiver to the charges they incur from BT. This seems
entirely reasonable to me,
- Posted by Joanna Smith on February 23rd, 2004
Yeah, Thanks for your comments
I may look into other services then.
Don't get me wrong, I understand they should pass on the BT Charge but to
also PROFIT in addition to this
doesn't seem customer friendly to me after I tell them I intend on staying
with them as I like their service.
You think that they would just pass on the BT charge, rather than use it as
another excuse to charge again
Thanks Again
"JD" <johnydeath@hotmail.com> wrote in message
news:4039ec5f$0$10335$cc9e4d1f@news-text.dial.pipex.com...
- Posted by Chris Watts on February 23rd, 2004
How do you expect them to cover THEIR costs - which are not zero.
Chris
"Joanna Smith" <asdasf@asdasf.net> wrote in message
news:Lwm_b.10618$Y%6.1021112@wards.force9.net...
- Posted by Beck on February 23rd, 2004
Graham in Melton wrote:
Not necessarily, the lady may be renting :-)
- Posted by Sebastian Kinnaird on February 23rd, 2004
"Joanna Smith" <asdasf@asdasf.net> wrote
Did you even read Luke from PlusNet Support's response to your original
post? PlusNet's only 'profit' is £5 + VAT for administration, which is
hardly over the top.
Seb
--
Sebastian Kinnaird
- Posted by John Smith on February 23rd, 2004
to be fair, this is not plusnet's fault
it is down to the monoplistic BT wholesale
the way ADSL works , your connection is tied into your ISP at the exchange
by BT wholesale who charge the ISP for 'moving' you both physically and from
one ///isp to another
plusnet are meerly passing all this on to the customer which seems fair
enough to me
the length of time this often takes, the jobsworth attitude of BT wholesale
who won't even speak to end customers like you and me us etc etc is utterly
scandallous
"Joanna Smith" <asdasf@asdasf.net> wrote in message
news:3wh_b.10564$Y%6.1015365@wards.force9.net...
HI There
I am due to move house and felt happy keeping my PLUS NET connection as I
thought it was pretty good
apart from the robotic customer service replies I get
I asked about moving the service and was told a "Cease and Reprovide" fee
would apply
of over £60 !
I would accept its reasonable to be charged the costs of BT doing what they
have to do with the lines, but this seems appalling when you want to keep
the services of a company
who you felt were giving a good service and they charge you for the
"privelege" of loyalty !
I feel like telling them to SHOVE IT and going elsewhere but I haven't been
with them 12 months so don't know where i stand
Thanks
- Posted by ·.¸¸.·´¯`Wango´¯`·.¸¸.· on February 23rd, 2004
"John Smith" <a@bc.com> wrote in message
news:c1ctgp$sqp$1@newsg4.svr.pol.co.uk...
End Users.
Wango
- Posted by John Smith on February 23rd, 2004
wango, do you work for BT btw?
just wondering, as one does
ian
i still reckon that the whole bt wholesale thing is pretty scandallous
- Posted by Andrew Davis on February 23rd, 2004
then appreciate PlusNet much more when you return to them after a
couple of months.
- Posted by Bob Eager on February 23rd, 2004
On Mon, 23 Feb 2004 08:44:40 UTC, "Dave" <Dav123456@willnotwork.com>
wrote:
Yes...it's (as you said) a 'cease' (stop service) and 'reprovide' (fresh
start, new service). So it is effectively activating a new line from
scratch. Same amount of work as is required for a new line.
--
Bob Eager
begin by not using Outlook Express...
- Posted by Bob Eager on February 23rd, 2004
On Mon, 23 Feb 2004 12:37:05 UTC, "Joanna Smith" <asdasf@asdasf.net>
wrote:
I'm not...I understand perfectly well that you're moaning about a fiver.
Well you clearly didn't before...suppose you don't want to back down
now.
Where's the profit? PlusNet have work to do too.
Actually, if the charge weeds out cheapskates then I think PlusNet are
getting it right..
--
Bob Eager
begin by not using Outlook Express...
- Posted by ·.¸¸.·´¯`Wango´¯`·.¸¸.· on February 23rd, 2004
"John Smith" <a@bc.com> wrote in message
news:c1d0tc$vb1$1@newsg4.svr.pol.co.uk...
of those posting in this thread ;-)
Balanced view - lol
Wango
- Posted by John Smith on February 23rd, 2004
:-)
ian
