Hi

I am Migrating services, my new ISP has the MAC code.
However what happens regarding my old Plusnet account.
Will it automatically be cancelled or do I have to do it.

If when should I notify Plusnet, before changing ISPs or after?

Thanks

Christopher wrote:
When I left Metronet/Plusnet for Eclipse, Plusnet simply requested I
notify them of date of migration on the ticket I raised for the MAC.

I'm a light user (less than 2Gb a month) and for that purpose at least,
Eclipse are fine.

In uk.telecom.broadband, "Christopher" wrote:

They no longer automatically cancel the account, in case someone decides
not to go (or leave it too long and the MAC would be invalid) so they
don't lose ADSL cmpletely, and then hit for a new activation fee!!

Afterwards.

--
Want DSL Max ? Switch ISP <http://www.dslmax.info/>

anonymous wrote:
Yes we do. We receive a report from BT upon successful outbound
migration. The account is then downgraded to a free dial up account
before any further payments are taken.
There is little need to do this.

Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

"Plusnet Support Team" <support@plus.net> wrote in message
news:446e0088$0$10774$ed2619ec@ptn-nntp-reader01.plus.net...
Little need? or no need?

Plusnet Support Team wrote:
Really? To tell the truth I suppose mine was, at least I got an e-mail
saying it was, but then it was cancelled. Took a bit of effort to get it
reinstated. I don't think I was the only one either.

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make people
believe has happened. [Janet Daley 27/8/2003]

"Tids" <carroll@REMOVETOREPLYwaihi.co.uk> wrote in message
news:446e15e5$0$10747$ed2619ec@ptn-nntp-reader01.plus.net...
then they technically haven't lost you as a customer and can still say they
have so many millions despite the flock of people who seem to be leaving.

Tids wrote:
No need.

Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

Old Codger wrote:
We used to cancel them, we now downgrade them by default.

Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

"PlusNet Support Team" <support@plus.net> wrote in message
news:446f1b0c$0$10766$ed2619ec@ptn-nntp-reader01.plus.net...
Hi Bob,

As long as you are here would you mind taking a look at my post "PlusNet
Contact us is broken."

Your view would be appreciated.

TIA

Martin

PlusNet Support Team wrote:
But I had asked to be downgraded and been told that I would be
automatically, had the downgrade confirmed. *Then* it was cancelled. When
I reported that at the time a number of other folk popped up to say they had
had similar experiences.

--
Old Codger
e-mail use reply to field

What matters in politics is not what happens, but what you can make people
believe has happened. [Janet Daley 27/8/2003]

Old Codger wrote:
Ah, I see. Apologies that that happened. The result of us having to
manually make account changes after migration confirmation I'd guess,
Now it's automated there should be less problems of this nature.

Regards,

--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----

"Plusnet Support Team" <support@plus.net> wrote in message
news:446e0088$0$10774$ed2619ec@ptn-nntp-reader01.plus.net...
| anonymous wrote:
The account is then downgraded to a free dial up account
| before any further payments are taken.

Bollocks is it! 'You did not move inside the window, we don't care that it's not
your fault, we are charging you for another month.
In fact, I still have the emails YOU sent me you liar!