I have sent an e-mail to homecancel@btopenworld.com which gave an automated
generic reply about prices and offering a 25% discount. This in no way
addressed my question about when I could cancel...

I was last billed on the 14th July and wanted to know if I cancelled when my
ADSL service could be terminated to move to another. I was wondering if
13th/14th July would be possible....

I have used the service for more than 12 months.

Maybe human's can be at the end of an e-mail question sometime.

Thanks in advance for any help..

Regards,

tHatDudeUK

you should always do this sort of thing with snail mail, (and best,recorded
delivery)
as email has a habit of sitting in mailboxes - yours is prolly one of
hundreds.

"tHatDudeUK" <random_chars@btinternet.com> wrote in message
news:bfh9c7$esd2f$1@ID-158809.news.uni-berlin.de...

<aep@nospam> wrote in message
news:20gohvkf494hrdq2hddnhr89o33ror97po@4ax.com...
It isn't possible to do it because I'm moving from a BT IPstream service to
a BT Datastream service and migration isn't possible between the two....