I recently signed up for broadband with Namesco, plus the voip service
from Vonage. That was two weeks ago and right from the word go, I have
found it usually impossible to get a connection to the internet
bwtween the hours of 7:30pm and 5:30am (approx).

I called TalkTalk, the analog phone service provider and asked them to
test the line. They came back saying the line was fine. But then, that
was during the daytime, when I can usually connect OK.

Can anyone advise what are the logical steps I can take to get the
problem corrected?

I phoned my broadband supplier (Namesco) who tested the line. They
said their tests suggested a wiring fault in my property, and would I
try plugging my equipment into the hidden socket behind the BT master
socket's face plate. I did that and their tests then said the problem
had disappeared. However, the problems continued exactly the same as
before in the days that followed, even when using the hidden socket.

Thank you,

Jake D

"JakeD" <JakeD@jdjdjvvdjdjdj.com> wrote in message
news:rcnue3deq5b45fusi5mv49gbad5q6dl12b@4ax.com...

Change to a different ISP ...

--
Graham J

On 18-Sep-2007, "Graham" <graham@nospam.zen.co.uk> wrote:

TalkTalk still seem to have major problems, they were on Watchdog
several times and probably will be again judging by their present
performance. They blame it on unprecedented demand but still
keep promoting it on the telly, adding to the load without addressing
the issues.
That said I'm surprised you can't get a connection after say 1 am.
Your PC has a programs called pathping and ping.
Try Start -> Run and put
pathping www.google.com
in the box, when it works and when it doesn't work.
Let us know the results.
The ping command seems to run best from a DOS box
found under Programs -> Accessories.
You don't say what modem/router you are using.
Some have a parental control feature and, like mine,
can be set to allow internet access during certain hours.
Was yours brand new or refurbished?
Maybe your router is only allowing access during
certain hours.
If they can't solve it get a decent ISP.
Zen, Pipex/Nildram, Tiscali not perfect, but not too
bad, try to avoid Sky and PlusNet.
You get what you pay for, and pay a bit more for
better service and customer service.
Hope you are not paying an arm and a leg for
shiddy customer service.

ato_zee@hotmail.com wrote:

It certainly won't work if he can't establish a session !

To the OP.

What router or modem are you using for your connection.

When you say "it won't connect" what error message or other symptom are you
getting ?

Graham

On Tue, 18 Sep 2007 12:49:53 +0100, Eeyore
<rabbitsfriendsandrelations@hotmail.com> wrote:

Zyxel Prestige 600 series, brand new.

When I try to access the web, Mozilla usually says "The operation
times out when trying to access www.google.co.uk" (or whatever site I
was trying to get).

AOL (which I use for dial-up occasionally) says "The computer xould
not get an internet connection, Error AC 3000 0X84100102

Free Agent says: "WSEAHOSTUNREACH (Error 10065)

Sometimes when I try to access a web page with Mozilla, I get taken to
a web page which says something like "Cannot connect to the internet
check the phone line connections"

Sometimes I get a page asking me to enter my broadband service
password and username.

The last two above are less frequent.

Thanks for any help.

Jake D

On Tue, 18 Sep 2007 11:23:36 GMT, ato_zee@hotmail.com wrote:

I will look into that later, when I have some spare time - thank you.

I don't think I have any time limitations or parental controls set.
The times I gave for the difficulty in connecting is very approximate
it never starts and finishes at exactly the same time each day.

Brand new - supplied by namesco the broadband provider.

I will try that if all else fails.

Thanks,

Jake D

JakeD wrote:

Do you know how to access its diagnostics ? Here goes.
http://www.kitz.co.uk/adsl/frogstats.htm

ZyXEL Prestige 600 Series Routers

http://192.168.1.1

*** type this into your browser address bar ***

Up and downstream SNR Margins available

Default username = admin
Password = 1234

For more information you may need to telnet into the router as per the
information below.
Thanks to steph for pointing out that there were some stats available from the
web interface.

You'll get some useful info from that. Try looking for the logfile.

Graham

On Tue, 18 Sep 2007 09:28:02 +0100, "Graham" <graham@nospam.zen.co.uk>
wrote:

This may be a dumb question, but what is the best way to do that -
such that one doesn't get a period of unconnectedness?

I'd guessing the way to do it is to sign up with the new ISP first,
and then, when it has proved to be better than the first one, ditch
the first one. Does that make sense? Can one have two braodband
services available on the same phone line at the same time?

JD

"JakeD" <JakeD@jdjdjvvdjdjdj.com> wrote in message
news:liv1f35pvb5k7tgkar06838jiua2kehb0e@4ax.com...
Get a MAC (migration authorisation code) from the first ISP and quote it to
the second ISP. The second ISP will process the request and logon will
become active in a few days.

If you are unlucky, the first ISP's logon will fail at the same time as the
second ISP's logon becoms active, but in my limited experience (just one
migration!) the line supports both logons simultaneously for a while, giving
you some leeway as to when you reprogram the router to login as the second
ISP's username.

In my case, it was migrating from BT Broadband to Freedom to Surf. Maybe the
degree of overlap (if any) depends on which two ISPs are involved.

On 19/09/2007 11:50, JakeD wrote:

not if you migrate

no, you ask the current ISP for a MAC code, which you give to the new
provided at time of signing up with them.

in theory and in certain circumstances yes, but in standard practice
definitely not.

On Tue, 18 Sep 2007 11:23:36 GMT, ato_zee@hotmail.com wrote:

Thanks. Were they on Watchdog with regards to their own broadband
service, or the performance of their lines regardless of the ISP
providing the broadband service?

Jake D

On 19-Sep-2007, "Mortimer" <me@privacy.net> wrote:

Main thing is not to get tied into a 12mth contract with another shiddy ISP.
If you can go for one of the ISP's offereing a 1mth minimum term and free
migration.
Then at the end of the mth you are free to vote with your mouse.
ISP's offering 1mth contracts have to be pretty good, or everyone would
opt out.
ISP's offer different services/facilities.
Some have download caps.
Some fair use policies, often meaning your connection slows at
peak times, as they haven't enough peak capacity.
For some a Mailhost is useful, so you can send or more
importantly reply to mail from more than one email address,
which can be outside the ISP's mail domain.
Others offer free virus scanning.
If P2P, VPN, or VOIP is of interest you may need to enquire
first.
Some have free and accessible customer service by email,
or local rate calls.
Some offer a decent Newsgroup server.
Once you have got your MAC migration code the change should
be fairly painless, just entering your new username password,
into your modem/router on or after the activation date from your
new ISP.
BUT check that you can get to the username password and
control panel of your router, and that it's not a freebe that's
locked like a cellphone to one provider.

On Wed, 19 Sep 2007 12:18:03 +0100, JakeD <JakeD@jdjdjvvdjdjdj.com>
wrote:

PS... The reason I ask, is that I have found ALL kinds of internet
connection to be diabolically slow and unreliable on this TalkTalk
line. Whether I try to connect via broadband with Namesco or dial-up
to namesco, or dial-up to AOL, it is always either impossible, or
unreliable, or terribly slow.

To me, this suggests that the problem may not be Namesco's fault, but
TalkTalk's fault, and that changing ISPs won't make any difference.
Anyone agree?

I hope I don't have to get BT to install a new BT line to my room in
this house, as that will mean a £130 (or whatever) installation bill
and a monthly BT line rental fee... Knowing my luck, I'd do that and
then next day, TalkTalk cleans up their act...

Jake D

JakeD wrote:
No you can't have 2 different ISP's on the same line at the same time.

You could migrate, not just change. this will involve you getting a
MAC code from your present provider & presenting it to the provider
you wish to move to.

Beware, doing this will not imediately cure your problems (how could
it as all the cabling will still be the same) but the new ISP may be
more clued up & be willing to get an engineering visit arranged which
could give you some joy.

The time slot given for your problem could be caused by your internal
wiring picking up the ambient RF field , a piece of electrical
equipment in your house or somebody elses house turning on & off & a
score of other things so best of luck

Mortimer wrote:
There is no over lap as the change will involve a change of routing &
wiring in the exchange, you may get one very quickly after the first
one goes down but 2 at the same time...naaah.

On Wed, 19 Sep 2007 12:33:02 +0100, JakeD <JakeD@jdjdjvvdjdjdj.com>
wrote:

To me it sounds more likely to be a problem with the computer.
Check your:
1. temp files
2. browser cache
3. browser settings
4. anti-virus settings
5. firewall settings
6. recycle bin
7. free disk space
8. windows update settings
9. rogue toolbars
and others ...
not necessarily in this order


--
Regards, Paul Herber, Sandrila Ltd.
Electronics for Visio http://www.electronics.sandrila.co.uk/

kráftéé wrote:

I know you know bout these things Kraftee but as a matter of interest
(also cos I may be changing friend from V****n C**p service to 'be')

Surely a BT (OK Openreach but same people) has to disconnect from a BT
DSLAM etc and a LLU contractor has to re-jumper (presumably on the MDF
and through various tie cables) to their equipment.

What is the chance of both being present at anything like the same time?

Or does one sub-contract for the other?

It must be even worse when the speech side is LLUed as well - or is it
simpler as it is then only a divert of the local end to the LLU kit and
not back and forward between BT/LLU equipment to filter the ADSL etc etc

Or does BT ALWAYS do the filtering and just pass the
'bandwidth/frequencies' on to the LLU provider?

Mike

Mike J wrote:
All ISPs are now treated as LLU now, but any change of CP would
involve a change of DSLAM equipment. All LLU companies (this time I'm
talking about true LLU, they've got their own equipment in the
exchange) present DSLAM connections on the BT MDF (all ports being
prewired by their own contractors, which is where some have gone very,
very wrong)
Very small indeed as the new DSLAM should be prerouted by the time it
is jumpered.
Openreach subs for them all & they are the people who would do the MDF
jumpering, the CPs have their own subs in to prewire their equipment
to the MDF
If it's a total LLU it's actually easier provide service, as there is
only one jumper required, then someone in BT decided that they require
some type of test head facility which means that there are now 3
jumpers (even I get confused at this point).

Full LLU like SKY Max, Bulldog etc don't even touch the BT network,
others such as plusnet, A & A, Zen (who are still classed as LLU
nowadays) rent bandwidth off BT Wholesale, whilst Openreach maintain
both types, in the local network.

Hope that helps, but even more experienced people than me are still
confused about where the glass walls are nowadays.

On 19-Sep-2007, JakeD <JakeD@jdjdjvvdjdjdj.com> wrote:

Put talktalk bbc watchdog into Google.

kráftéé wrote:

Thanks Kraftee. That explains as well why (looking through window into
my local exchange) the MDF is a mass of different blocks now. (even more
than BT wooden(with china fuses)/plastic soldered ones and IDC blocks).

Takes me back to my old story of me (non GPO staff) being told I would
have to do the jumpering on Mayfair MDF to restore a DC switching pair
as there were no GPO staff available (and this was only in about 1990)

Mike