- connection problems- how to find out if there's a problem at the exchange?
- Posted by David Horne, _the_ chancellor on July 9th, 2007
My plusnet connection has just died. Is there a quick and easy way to
check if there's a problem at the exchange? Does plusnet have a customer
support number? I can't find anything in all my documentation since I
migrated to them in January.
TIA
--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007
- Posted by bhm on July 9th, 2007
"David Horne, _the_ chancellor (*)" <d4g4h4@yahoo.co.uk> wrote in message
news:1i0zqvw.1m4649m15xduoN%d4g4h4@yahoo.co.uk...
http://www.plus.net/supportpages.html?a=2
http://www.plus.net/supportpages.htm...ce_id=adsldial
Customer support 0845 1400200 or 0114 2965198 (saynoto0870.com)
- Posted by David Horne, _the_ chancellor on July 9th, 2007
bhm <me@privacy.co.invalid.uk> wrote:
Many thanks- I hooked up to the internet on a slow connection via a payg
orange phone!
Not much luck calling up- no reported problems yet. I can't be bothered
wasting another 10 minutes on the phone to call them back. This seems to
have happened a couple of months ago, and resolved itself. I just crack
it up to the pisspoor service that we've come to expect from broadband
in the UK...
Wondering if anyone else connected to the Manchester Central exchange is
having problems?
The chap on the phone told me that a lot of people on the exchange had
loss of connectivity for about 12 hours on Saturday...
--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007
- Posted by David Horne, _the_ chancellor on July 9th, 2007
bhm <me@privacy.co.invalid.uk> wrote:
Oh, and to be fair to plusnet, they list the landline on their website!
--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007
- Posted by George Weston on July 9th, 2007
"David Horne, _the_ chancellor (*)" <d4g4h4@yahoo.co.uk> wrote in message
news:1i0zu6t.zkpj60t4jf8kN%d4g4h4@yahoo.co.uk...
The fault reporting number is 0114 296 5188
George
- Posted by David Horne, _the_ chancellor on July 9th, 2007
David Horne, _the_ chancellor (*) <d4g4h4@yahoo.co.uk> wrote:
[]
Now, 5 hours later, on the website-
"Service Outage in Greater Manchester Area
We have received a Service Outage report from BT.
BT Wholesale have advised that a number of users in the Greater
Manchester area may suffer from authentication issues.
There is no clear time as of yet, however further updates will be
provided as soon as they are available."
All I got on the phone an hour ago was "several people from your area
have called." Well, at least I knew it wasn't a problem my end.
--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007
- Posted by PlusNet Support Team on July 10th, 2007
David Horne, _the_ chancellor (*) wrote:
Hi there,
This should now be resolved. We posted notification to Service Status as
soon as BT alerted us. We did suspect something a short time before this
due to the volume of similar complaints coming through.
Kind Rgds,
--
|Bob Pullen Broadband Solutions for
|Support Home & Business @
|PlusNet plc. www.plus.net
+------ PlusNet - The smarter way to Internet! -----
- Posted by David Horne, _the_ chancellor on July 10th, 2007
PlusNet Support Team <support@plus.net> wrote:
Yes- it was fine again around midnight last night.
It was helpful the second time I called (my first call was only around
10 minutes after it happened) because the person I spoke to said that,
although there was nothing official, he'd already taken several calls
from people in my area. That made me worry a lot less, than if it had
been some random problem only affecting my line!
--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007
- Posted by WCZ on July 10th, 2007
"David Horne, _the_ chancellor (*)" <d4g4h4@yahoo.co.uk> wrote in message
news:1i114z9.1syrba4m94066N%d4g4h4@yahoo.co.uk...
I semi regularly get this exact same problem. Line syncs up with the router
but it won't authenticate. I blame either BT or Pipex and it normally
resolves itself given a few hours and never have I seen anything on the
Pipex system status page about it.
- Posted by David Horne, _the_ chancellor on July 10th, 2007
WCZ <Dav123456@willnotwork.com> wrote:
Yes- this has happened in the past to me- just not for as long as
yesterday.
--
(*) ... of the royal duchy of city south and deansgate
http://www.davidhorne.net - real address on website
"Abominable, loyal, blind, apparently subservient."
Pres. Carter on Pres. Blair- May, 2007
