I am familiar with this Newsgroup so am posting here before trying
Groups on Plusnet site.

Having had successful personal experience of connecting to Broadband I
am now at a loss when trying to connect for a Charity I help.

A D-Link DSL-300T modem is being used. After connection I will look at
setting up a network with a Berkin Router already bought.

At this point I just want to establish a Broadband connection.

PC is running WinXP Home.

The modem has a steady green light for ADSL signal.

The D-Link modem site has been given the following settings:

PPPoA
VCI 38
VPI 0
Encapsulation VC

The username ****@plusdsl.net
and the password entered.

On the PC I have set TCP/IP in the Network to "obtain IP and DNS
automatically"

All other info for the modem has been left unchanged per the guidance
booklet.

What else should I have entered. I cannot see anything on the modem
pages showing Plusnets DNS number (I assumed this would be picked up
automatically).

The log says "Network is unreachable" and it also says "CHAP
authentication failed".

What else should I have entered - either in the modem settings or on
the PC?

Any help would be appreciated.

KM

On Mon, 20 Jun 2005 18:58:00 +0100, km <kev@m.fr.co.uk> wrote:

tried the BT test login in case Plusnet haven't got you setup or the
details are mixed up

<http://www.plus.net/support/adsl/troubleshooting/adsl_troubleshooting.shtml>

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

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km wrote:

If the CHAP authentication is failing it should be a
username/password/Plusnet account issue.

HTH,

- --
Adam Piggott, Proprietor, Proactive Services (Computing).
http://www.proactiveservices.co.uk/

Please replace dot invalid with dot uk to email me.
Apply personally for PGP public key.
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On Mon, 20 Jun 2005 19:10:45 +0100, Phil Thompson
<phil.thompson@spamcop.net> wrote:

I ran a couple of these tests as identified by Plusnet but they would
not connect to give error messages.

KM

On Mon, 20 Jun 2005 19:45:31 +0100, Adam Piggott
<usenet@proactiveservices.co.invalid> wrote:

That has crossed my mind ie there is a basic problem involving these
but I have asked Plusnet to verify that the information they are
holding matches the Username I have are as held in their records.

The password and first part of the username I use to Login to the
Plusnet Web site are the same as those I entered for the D-Link modem
connection. (Username is made up of your personal username with
@plusdsl.net after it.)

I will approach Plusnet for verification once again.

KM

Adam Piggott <usenet@proactiveservices.co.invalid> wrote in news:42b70ec4
$0$38046$5a6aecb4@news.aaisp.net.uk:

Could just as easily be a problem with BT not passing authentication
requests onto PlusNet's radius servers if the account hasn't been tagged
to the ISP properly..

--
Colin
*Drop DEAD from the email address to reply*

On 20 Jun 2005 20:52:19 GMT, cw <usenet@fidei.DEADco.uk> wrote:


Have just received a reply to my Plusnet ticket.

"I have found a problem with your account configuration which will
have prevented you from connecting. I have now rectified this, so you
should now be able to connect up. "

I will have another go at the Charity Day Centre tomorrow.

Three days wasted trying to solve this - thought it was BT / then my
existing Network settings / then Modem. Took in a PC from home to try
connecting and spent ages reading manuals and forums.

I suppose I have the consolation that I have the benefit of more
knowledge now than I had a week ago.

Thanks for everyone's input.

KM

On Mon, 20 Jun 2005 21:42:36 +0100, km <kev@m.fr.co.uk> wrote:

you mean the bt_test login doesn't work either ?

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

On Mon, 20 Jun 2005 22:58:32 +0100, Phil Thompson
<phil.thompson@spamcop.net> wrote:

Hello Phil

Yes that's right. However as reported in another response I put in
this thread the reply I have had from Plusnet shows they had made some
mistake at their end.

Rather frustrating as I raised a ticket with them about my concern re.
accuracy of Username and maybe Password on the first day I could'nt
connect (last Thursday).

KM

On Tue, 21 Jun 2005 05:33:43 +0100, km <kev@m.fr.co.uk> wrote:

missed that one.

I don't want to rain on your parade but if the ADSL signal was there
you should have been able to log in to the bt_test login irrespective
of what the ISP had done.

The only mistake that would prevent that would be if they had enabled
the wrong line or no line at all. If I were you I would take along a
piece of known working hardware - these ethernet modems seem to be
rather more "non intuitive" than most.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

-----BEGIN PGP SIGNED MESSAGE-----
Hash: SHA1

km wrote:
More knowledge is always a good thing. Just make sure it doesn't push
something else out of your head... ;-)


- --
Adam Piggott, Proprietor, Proactive Services (Computing).
http://www.proactiveservices.co.uk/

Please replace dot invalid with dot uk to email me.
Apply personally for PGP public key.
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On Tue, 21 Jun 2005 08:17:28 +0100, Phil Thompson
<phil.thompson@spamcop.net> wrote:

Good news is that it worked straightaway when I checked this morning.
After driving an Ambulance for a couple of hours I came back to the
Day Centre I then connected the router and in about 15minutes all of
the 5 PCs were on the Internet. Including 2 wireless. (My first
involvement with wireless and unbelievably straightforward).

I carried out both of the recommended tests with no response. For all
I know I may have got something wrong as I was, at that stage, leaning
towards the problem being a faulty modem.

KM

In the faraway land of uk.telecom.broadband, km <kev@m.fr.co.uk> said:
I just had something like that with BT Connect - I said I'd set up the
new ADSL line at work but instead of the estimated hour or two it took
over a day, as the mail servers kept rejecting us, at first I thought
I'd misconfigured something such as SMTP authorisation or the router's
firewall rules, but in the end it turned out that the primary email
address we'd asked for had been misspelt by BT. Moreover, BT told me
there was nothing they could do about it! (except tell me the spelling
they'd used, of course.) I had to set up the "correct" address as a
supplementary one and keep the misspelt one as the primary logon.

One thing I would say though is that the much maligned Netgear 834
router is very easy on broadband newbies like me - all I had to do was
connect to it via a browser, stick in the correct username and password,
and it connected first time with no messing about with protocols etc.

--
__________________________________________________ ____

If only one could get that wonderful feeling of accomplishment without
having to accomplish anything.
__________________________________________________ ____
Take a break at the Last Stop Cafe: http://www.xerez.demon.co.uk/
Reply-to address for email: mailreply AT xerez.demon.co.uk

Phil Thompson wrote:
Not entirely true, Only today I met up with a circuit, could get it to synch
but diddly squat to anything else, even the boys in the BOU couldn't see it
in synch, although it was. It's not the first time I've met up with such a
things but they are rare.

Shez wrote:
Only problem is the 18 months to 2 years life span of the power supply (even
shorter if it's left somewhere hot)...

I spoke too soon! Next time I went in to the Centre one of the
wireless Belkin Network Cards (F5D7000) was struggling to make a
connection. It would hold green for a second and then go red. The next
PC, further away from the router, had a steady signal.

Thought it was maybe a faulty card so swapped them between machines.
The PC furthest away from the router still had a signal but the other
didn't.

To confuse things even more the "good" PC then lost the signal.

I have now been told by Belkin that in WinXP the Firewall should be
turned off to allow the Network Cards to work. Their Internet support
page giving this information is dated June 2003. The Manual issued
with the card is dated 2004 yet there is no mention of this known
problem!

I have not yet had a chance to apply these changes so I will not know
if they succeed until next week.

KM

KM:
What ? I used Draytek, D-Link, Orinoco and Asus wifi adapters and they all
work fine with XP and firewall. I would be very surprised if Belkin didn't.
Perhaps they just meant for initial setup, but even that isn't necessary.

The problem with wifi is that the signal can vary from place to place,
sometimes half an inch can make a difference. In this respect USB adapters
on a cable (up to 5m) are preferable, easily positioned for best signal,
higher usually works better (above the furniture).
Regards,
Martin

On Fri, 24 Jun 2005 01:39:46 +0100, "Martin²" <never@give.one> wrote:


http://web.belkin.com/support/kb/kb.asp?a=2431&langid=1

there is only mention of disabling the Firewall.

The e-mail response from Belkin which gave the above link said:

"this could be the problem with firewall application running on your
computer. To resolve the issue we recommend you disable firewall or
antivirus application running on your computer.

Please disable any third party firewall and the Windows XP built-in
firewall on the computer by following the steps at" (then the above
web page).

maybe they omitted to say what you are saying about reinstalling after
connection but if that was needed every time the PC was turned on I
can foresee difficuly in controlling correct usage by members of a Day
Centre.


KM

On Fri, 24 Jun 2005 08:10:30 +0100, km <kev@m.fr.co.uk> wrote:

Have taken the chance to call and have another look at the set up.

I feel the problem related to the WPA key not being retained. That is
why everything appeared OK initially ie when connection was made,
immediately after entering the WPA key all seemed to work. Next time
PC turned on there was no connection (I believe it had lost the key)
Today I went through the process again and there is a strong signal
and connection to the named SSID.

I will need to watch out for that in the future.

KM