Hi
I am considering upgrading from dial-up to broadband but as I'm not very
technically minded, I am a bit baffled by what I have been told by Wanadoo
and I wondered if any of you would be kind enough to help/advise.
I phoned Wanadoo about getting broad band through them as I have dial up
with them already ( this has been a fault free service for over 2 years ).
The man I spoke to said that we have a DACS on the line and it would have to
be removed before we could get broadband, BUT, wanadoo are refusing to pay
BT for the removal costs. This means that wanadoo are unable to supply us
with broadband.
The questions I have are;-
Is this normal for service providers? ( or is it wanadoo being crappy )
Can I do anything about it?
If not any advice which way to go?
TIA
Gwyneth

"Anthony" <anthonyhughes@614kingsway.freeserve.co.uk> wrote in message
news:d9uv3f$kt2$1@newsg4.svr.pol.co.uk...
BT should remove the DACS as a part of the broadband install. It shouldn't
cost you or Wanadoo anything.

On Wed, 29 Jun 2005 21:12:52 +0100, "Alastair" <email@address.invalid>
wrote:

but if the cost exceeds a threshold (£900 ?) BT may decline to do it.

If the OP can't get any more sense out of Wanadoo I would try another
ISP.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

On Wed, 29 Jun 2005 21:08:11 +0100, "Anthony"
<anthonyhughes@614kingsway.freeserve.co.uk> wrote:

Gwyneth,

BT will remove DACS foc. Just call 150 and request that it be removed
and they will do it for you - there are no charges for this service

Jasper

Anthony wrote:
Wannado are talking out of their nether regions. Go to an ISP who wants
your business (obviously W doesn't) & place an order. They will progress
this to BT who will remove the DACS in order to supply you with ADSL.

It's as simple as that, it may take a little longer to get but if you go
with a ISP who, as I said before, wants your business there should be few
problems (other than the longer lead time)..

On 29 Jun 2005 21:29, Phil Thompson <phil.thompson@spamcop.net> wrote:

Agreed. When a friend first went onto ADSL, with Eclipse, a couple of
years ago, the DACS was removed (around 10 days after ADSL was meant
to be 'live'). No charge for removing DACS. Plenty of other ISPs to
choose from, and while I used Freeserve's ADSL as a 'wires only' trial
user before it was generally available in April 2002, there are many,
many, more ISPs to choose from [see <http://www.adslguide.org/> for a
lot of views about ISPs seen mentioned in u.t.b and many which haven't
been mentioned so far :-] Good luck to you, Gwyneth ! Peter M.

--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

On 29 Jun 2005 21:08, "Anthony" wrote:

No. Clearly the person at Wanadoo wasn't aware that if possible, they'll get
rid of the DACS to make ADSL work for you. If they cannot get rid of it, as
a consequence of limited spare copper back to the exchange, then there will
still be no charge, but disappointingly for you, no ADSL either :-( Peter.

--

UK ADSL <http://tinyurl.com/5jpa4> - Happy to save cash with Plus.Net!!

kraftee wrote:
Looking at this problem for my parents as the Scottish
broadband-for-all-sheep project is rolling out to them in August.
Several of the neighbours are on DACS too (6 out of 9 lines), so I was
thinking about asking for the DACS removal now to seize some pure copper
on grounds of dial-up speed (currently 24kb).
I'd like to wait a few more weeks before placing an order.

Comments ?

Bill

In article <vb66c1ttlm2du6jojdg6g3e88mdvdd0dp2@212.159.2.88>, poster
<us-mail@rocketmail.com> writes
I think, if BT are short of active circuits, they will remove the DACS
for you, and some other poor sod without a ADSL demand will get it. DACS
is today's equivalent of the old shared party line.
--
Hugh Janus Constipation is the thief of time, but diaorrehia waits
for no man!!

"Anthony" <anthonyhughes@614kingsway.freeserve.co.uk> wrote in message
news:d9uv3f$kt2$1@newsg4.svr.pol.co.uk...
routine had removed it from my phone line.
I did not have to ask them to do so. It all happened as part of the system
so I think that the person you spoke to was right in one way that it was the
BT's responsibility but he expressed it badly by saying that Wanadoo would
not pay for it to be done. There was no need for him to add that remark.
I find Wanadoo give an excellent service with Broadband as they did when I
had Anytime before
Blair

On Thu, 30 Jun 2005 00:56:25 +0100, John
<fredclark@consltec.demon.co.uk> wrote:

not really, you do get a fully functional voice circuit all to
yourself with DACS, its just delivered differently.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

"Phil Thompson" <phil.thompson@spamcop.net> wrote in message
news:hc67c11ptssj7n5t6jc1rlje55slhrguig@4ax.com...

" its just delivered differently."



This may be true but last year I had mine removed by BT (free) and my
dial-up speed went from 28-33 to 46-48.

On Thu, 30 Jun 2005 09:37:34 +0100, "Observer" <h.macguire@virgin.net>
wrote:

it would. DACS was designed to deliver two separate *voice* circuits
over a single pair, it compromised the *data* capacity as a result.

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.

In article <3ihovlFl80udU1@individual.net>, Observer
<h.macguire@virgin.net> writes
Phil is correct in the delivery of the DACSs service is full function.

The old party line (usually shared with a neighbour) meant if you wanted
a telephone line and the neighbour was using it you could not dial out
until they had finished. Whereas a DACSed line allows all to use their
telephones at the same time. By this definition the service is delivered
better at all times. However, if this was still the practice I think
customer complaint would have kicked the practice in to touch long ago.

For a DACSed voice telephone line, however, dial up internet suffers a
narrowing of the bandwidth, such that it is effectively halved to circa
28Kbs (perhaps + a bit). BT defend the DACsing for dial up users by the
argument they are leasing/renting a voice line and the system works as
designed. Technically this is correct.

--
Hugh Janus Constipation is the thief of time, but diaorrehia waits
for no man!!

Bill wrote:
If you've got long rural lines, DACS can actually *improve* dial-up
speed. You should be able to get a consistent 28.8 on any DACS line. Try
telling your/their computer to stop trying to negotiate at 56k and set a
maximum speed of 28.8,

DACS can only be removed if there are sufficient spare pairs back to the
exchange. If 6 out of 9 lines are DACSed there almost certainly aren't
spare pairs, so you will have to wait for new cable to be put in. If
it's overhead and the linesman finds the poles have been delayed then
you will have to wait for new poles ...

Owain

On Thu, 30 Jun 2005 13:10:36 +0100,it is alleged that John
<fredclark@consltec.demon.co.uk> spake thusly in uk.telecom.broadband:


Yes, definitely the voice line argument used to also carry some weight
within BT itself, although apparently in my area they didn't mind
supplying data-grade (read: one pair of your own) lines for free if
asked.

When I ordered a line in late 1997, the BT rep asked "is this for
voice, or data". I asked if there was a difference because I might be
getting a PC and going online.

The response was "Yes in this area there's a difference, we use a
[some layperson's terms description of DACS] for voice only lines, but
if it's going to be used for data, we give you your own pair. You'll
have your own pair now."

Dang glad I got asked, or I'd have been stuck with 28.8 for a long
time.

--
The follies which a man regrets most in his life are those
which he didn't commit when he had the opportunity.
- Helen Rowland

Bill <bill@genluncheonmeatbannedsheet.co.uk> wrote:
That implies 3 out of 6 pairs are DACS, so at most 3 people can get BB.

There are some services that also can't be DACsed, such as HomeHighway.
Unfortunately, this is likely to be maybe 50 quid initially, and
require a 12 month contract at some 30 quid a month (IIRC).
You can cancel early, but you will pay.
However, if ADSL does not work out, at least they've got a bit higher
speed. (64K)

kraftee wrote:

Hi kraftee (I want to preface this reply by saying I appreciate the info
and insight you give me into the work of a BT ADSL Engr. It's certainly
useful in my day job :-)

It's up to the individual ISP whether to accept orders on DACSed lines.
A few months age Wanadoo decided to no longer accept orders on these
lines. This was because they were taking the flak if it took BT
weeks or even months to DSHARE.

BT Retail staff however were still informing prospective W BB customers
that they should simply order BB from W to have their DACS removed
even though BT Retail were informed by BT Wholesale that this was no
longer the case.

Wanadoo have recently reversed this decision because of customer
confusion and will now accept orders on DACSed lines.

Owain wrote:
It is an old V32 28k8 modem, I did borrow a 56k one to try but as it
didn't help (not surprising now I know about DACS) I didn't buy them a
new 56k one.
The line up from the exchange is about 1 mile (passes for 2Mb on the
guess-o-matic). Anyone know how much that would cost to upgrade, if say
enough DACS to ADSL conversions applied at once would it get done ?

Bill

On Fri, 01 Jul 2005 01:38:16 +0100, Bill
<bill@genLUNCHEONMEATBANNEDsheet.co.uk> wrote:

might be 5 grand's worth of cable and installation if there is duct
space.

They may do it anyway, my folks were fed from a pol with 3 DACS units
now it has none after they ran more capacity along the road (on its
way to the exchange).

Phil
--
Tiscali - dialup speeds at Broadband prices, see
http://bbs.adslguide.org.uk/postlist...&Board=tiscali

AOL - the unlimited ISP of choice for heavy downloaders.