As part of my new Demon Domestic 800 broadband package to be connected
via a BT landline I now have a Speedtouch 330 modem. However the
config. instructions state that I have to use either PPPoE or PPPoA USB
drivers, or RFC1483 USB drivers and that this should be confirmed by
the respective ISP.

Secondly I need the technical 'service name' that I have to use with my
userid and password. (I have the userid and password OK).

Now it might be expected that since this is part of the Demon package
that Demon CS Broadband Support might be able to help me. But sadly the
Call Centre in India hasn't got a clue - and the line was so crackly
and the accent was so heavy I could hardly understand what was being
said. Also it appears that their script does not include such necessary
information.

Please can anyone advise?

Many thanks - CJB.

The config. also has an option for greater than 4Mbit/s or less than
4Mbit/s to be chosen. Again this is info. that ought to be available
from the ISP aka Demon, but which Demon CS do not seem to be able to
tell me about. CJB.

CJB wrote:
PPPoA is the standard in the UK on BT Wholesale systems.

Fred, or "Domestic 800" (sic). Its just a reference field, isn't it ?

If you have Demon Home 8000 then I would expect to use the high speed
USB drivers in case your line goes at 7M.

Phil

Many thanks. Indeed it does say PPPoA which is in small print on the
web site, but totally invisible in the documentation.

Incidentally I've found a solution to endijg up with the wrong menu
option when dialling CS - 0845 272 0040 - simply do NOT press the
'star' key but wait until you get put through to a default no.

CJB.

Herbie wrote:

Apparently the 'service name' is "Demon" - doh!! Aslo I need to use
'Greater than 4Mbit/s" Hopefully I'll now get online this evening.
Thanks for your help!! CJB.

PhilT wrote:

On 11 Sep 2006 09:01:11 -0700, CJB wrote:

<tongueincheek>

I'm pleased you used the "Lack of" phrase, because I get the impression
that all too often the words "Demon" and "Customer Support", when found
together, are something of an oxymoron.

</tongueincheek>

:P

--
John Kirkland

On 11 Sep 2006 "CJB" <chrisjbrady03_nospam@yahoo.co.uk> wrote:

Is the service name actually used then? I've helped friends on a number
of different ISPs over the last few years (all using routers, must admit)
and none has ever needed the service name to be used - just user/pass.

--
Change to DSL Max the way I did: switch ISP <http://www.dslmax.info/>

In article <h2pdg2dqcpri4ght4jne9al8h0u8t37b1c@4ax.com>, John Naismith
<john$E20060808@naismith.org.uk> writes
Hi there John ... long time since I saw you post, especially on the
demon.ip.whatever NewNews.

I think I joined Demon dial up a couple of years after you, but, as you
can see, am still with them.

Perhaps I am one of the lucky ones, and lucky since mid 1994, in that
the Help Desk has been knowledgeable and helpful most of this time.
Moreover, I have had no problems with their Accounts Department.

I found no deterioration in the knowledge, helpfulness or otherwise of
the UK based Help Desk after Clifford sold to Demon.

That is not to say the situation is the same now. The Help Desk went
downhill a couple of years ago when the call centres *Help Desk* was off
shored to Bombay.

Again I had no problems with the Accounts Department when swapping from
dial up to ADSL 2 years ago. But, I have seen the complaints in various
NewNews groups, including this one.

Clearly I have had 16 years of luck?

As regards the service they provide and I pay for ... rock steady and no
problems. Even though they are a BT ADSL reseller!
--
John Clark

On Tue, 12 Sep 2006 18:20:37 +0100, John Naismith wrote:

And they're still (in)famous for it! :P

Yup.

Respect due

Is this the Crack Accounts Dept., or was that the Crack Legal Team (I
remember the Godfrey case, way back when), or even the Crack Customer
Services team?

That must be the Crack Legal Dept.(tm) then.


--
John Kirkland

In article <4507072d$0$756$bed64819@news.gradwell.net>, John Kirkland
<usenet@ionlists.co.uk> writes
Not in my experience, and I've been with them since July 1994. Clearly I
may be the exception to prove the rule. But there you are!


History correct, but not totally true. Please don't tell me I am the
last long time ex-Demon dial up user left. I am sure others are still
around(?)

Agreed! ;((

May be in considering using them. But from my experience I would
recommend family use them.

So, I must be, by definition, clinically insane and have been sectioned
a long time ago.

I would recommend users take the same steps I have and my experience may
be the same for them(?)

No experience of either Departments, but I have no doubts on other users
experience!

--
John Clark

In the "reply to", replace either "fredclark" or "Workgroup" with
"jonclark" for direct e-mail.

On Tue, 12 Sep 2006 20:36:59 +0100, John wrote:

Obviously, having demon.service available for all and sundry to see does
not always do them a service. I still "subscribe" to that particular group,
because it so oftem makes for "interesting" reading. However, it's much the
worse for {R}'s reduced input these days.

I did have a TAM account for a fair while, having moved to Demon from
Prestel (prior to them being absorbed by Thus as well). I can't remember if
that was before or after Mr Redbus' departure. I too was eventually lured
by Freeserve, when they offered the 15GBP/Mo. 24/7 deal. The 2hr online bit
wasn't always helpful, especially when battling a particularly unpleasant
foe in Materia Magica though. :P

--
John Kirkland

On Tue, 12 Sep 2006 19:44:49 +0100, John
<fredclark@consltec.demon.co.uk> wrote:

There does seem to be an element of luck involved with Demon customer
support. In my case, in over ten years, I've never needed to call
them. Perhaps I'm just lucky but I suspect there are lots of other
Demon users like me who never need support because things just work.

--
Steve Wolstenholme Neural Planner Software

EasyNN-plus. The easy way to build neural networks.
http://www.easynn.com

I'm puzzled over the OP's complaint since there is a walkthrough showing
how to set up the modem on Demon's website. Where the answer to his
first complaint about their customer service a few weeks ago (couldn't
find out what routers they recommend) was also to be found.

--
Nightowl

On Wed, 13 Sep 2006 00:51:27, Nightowl wrote:

He's "an IT expert" - 'nuff said...

--
Jim Crowther. "Life is not a journey to the grave with the intention of
arriving safely in a well preserved body, but rather to skid in broadside,
thoroughly used up , totally worn out and loudly proclaiming;
WOW!!! What a ride." "It's MY computer!" (tm SMG)

On 13 Sep 2006, John Naismith wrote:

I'm pretty sure there was no problem for a small firm when they switched
from using Demon on ISDN to Eclipse on ADSL. I guess the times when an
ex-customer has a complaint will be heard tens of times more often than if
there was no problem when closing an account with a firm.

On 13 Sep 2006, John Naismith wrote:

When I've seen comments, they are invariably verging on the unprintable,
and I think the MD at Clara asked ("told") him to tone down his comments
(probably because the target of some barbed missive was a customer!)

I can't remember exactly when I joined but it was before Turnpike in the
good old days of KA9Q and certainly pre 1995. I have to say in the main
I have been totally satisfied with Demon both on the technical front and
accounts department that includes two house moves. I suspect that its
only the people that have a problem that we tend to hear about.


In message <iayMtLAbxwBFFwCL@consltec.demon.co.uk>, John
<fredclark@consltec.demon.co.uk> writes
--
Mark Turnbull
To reply remove nospam

On Wed, 13 Sep 2006 11:35:40 +0100, John Naismith wrote:

He still appears from time to time on the gradwell.* groups. He's even
quite civil at times, and has offended a relatively limited number of folks
there.

Certainly was, and after all, it was only text.

--
John Kirkland

On Wed, 13 Sep 2006 21:25:57 +0100, John Naismith wrote:

Can I use that a a sig? :P

--
Now I realise that most people are thick as pig shit and expect
everything to be pointed out to them. Once you realise that a lot more
of British life makes sense
John Kirkland