- Demon's superb support for Turnpike
- Posted by Derrick Fawsitt on October 26th, 2005
I used to be with Demon Internet until they became too un-competitive in
their prices but I kept on their email client Turnpike having bought
their Universal Licence to use it with other ISPs. They continue to give
telephone support for the latest version of Turnpike and web support for
the earlier versions and recently I was given an example of how good
their best support, (when you ask for it), for Turnpike is. Having had
no luck at their lower levels of expertise and finding I could not solve
my problems myself, even with the excellent advice on the Turnpike
newsgroup, I got a phone call from a chap called Peter who simply talked
me through the steps to completely solve my problem.
As this problem had at one stage shut me out from all my emails, I need
not tell you how glad I was to receive such a real "expert's" help. I
can say that it is simply great when you do in fact talk to someone who
really does know what he is talking about and for which nothing is too
much trouble if it means a client's problems are going to be solved.
I have nothing to do with Demon as an ISP and therefore my praise is
totally unbiased but it makes a change to apportion credit for a change
as real help and expertise are so rare nowadays, well done Demon and
thank you Peter, wherever you are.
--
Derrick Fawsitt
- Posted by usenet@isbd.co.uk on October 27th, 2005
Derrick Fawsitt <derrick.fawsitt@fitzwilliamonline.com> wrote:
On the other hand it could be suggested that a mail client that can
prevent you from reading any of your mail in such a way that it needs
a top notch expert to help you fix it is rather a poor (over complex?)
mail client.
--
Chris Green
- Posted by Richard Faulkner on October 27th, 2005
In message <43609565$0$15326$892e7fe2@authen.white.readfreene ws.net>,
MinusNet <me@privacy.net> writes
What would you recommend instead of it?
--
Richard Faulkner
- Posted by steve@tropheus.demon.co.uk on October 27th, 2005
On Thu, 27 Oct 2005 10:11:59 +0100, Richard Faulkner
<richard@estate.demon.co.uk> wrote:
I've used Agent with Demon for over ten years and never needed
support.
--
Steve Wolstenholme Neural Planner Software
EasyNN-plus. The easy way to build neural networks.
http://www.easynn.com
- Posted by Peter M on October 27th, 2005
On 27 Oct 2005 10:46, MinusNet <me@privacy.net> wrote:
and the same for ISPs, no doubt ?
(except you are happy to condemn one of them)
- Posted by Ivor Jones on October 27th, 2005
"Peter M" <us-mail@rocketmail.com> wrote in message
news:49k1m1590lii2odg953k9b4kafqa3fjbuf@news.plus. net
Getting back to the subject slightly, I also have or rather had a licence
for Turnpike, but I've mislaid the key details, can anyone advise if it's
possible to get it from anywhere, as I'd like to use it again but don't
feel like paying twice..! I haven't used it since I left Demon several
years ago.
Ivor
- Posted by Ian Cummings on October 27th, 2005
In message <3sbi3oFmdd47U2@individual.net>, usenet@isbd.co.uk writes
re: Turnpike
Or just an unusually secure one...
--
Ian Cummings
- Posted by Stephen Chadfield on October 27th, 2005
On Thu, 27 Oct 2005, Ian Cummings wrote:
Turnpike is a client whose time has passed.
It dates from back when everyone used metered dial-up and needed to
quickly grab messages and go offline to save money. This is also why it
is not an IMAP client - a must for any advanced MUA.
It dates from back when when Windows was a single user OS and user
accounts needed to be segregated by the mail client. The current home user
version of Windows no longer requires this.
When more astute organisations are looking towards a multi-platform world
Demon made TP more entwined with Windows than any other mail client I have
seen - with the sort of breakages you can expect with each Windows service
pack.
--
Stephen Chadfield
http://www.chadfield.com/
- Posted by Nightowl on October 28th, 2005
steve@tropheus.demon.co.uk wrote on Thu, 27 Oct 2005:
One of the things I like most about Turnpike is its ease in switching
"personalities" automatically, depending on from which mailbox or
newsgroup I'm replying. Can the full version of Agent now do this?
I've only ever tried the free version, and that some years back, but I
seem to recall that back then you had to set up a different instance of
the program for each personality you wanted to use.
And can you set newsgroups to download in full, instead of having to
collect headers, check them and do a second run to collect the bodies?
Not trying to start a war or anything -- I'm genuinely interested.
--
Nightowl
- Posted by Nightowl on October 28th, 2005
usenet@isbd.co.uk wrote on Thu, 27 Oct 2005:
Ahem. . . I respectfully suggest that any client would prevent you from
reading your mail when the paths to the mail database are pointing to
the wrong place. . .
As for needing a top-notch expert, Derrick was told how to fix it by the
denizens of demon.ip.support.turnpike, but seems to have a problem with
written instructions, lovely chap though he is.
--
Nightowl
- Posted by steve@tropheus.demon.co.uk on October 28th, 2005
On Fri, 28 Oct 2005 02:11:50 +0100, Nightowl <owl@[127.0.0.1]> wrote:
It's a much requested feature that they are finally going to include
in version 3.2 which is in beta now.
Yes, that's what I do.
--
Steve Wolstenholme Neural Planner Software
EasyNN-plus. The easy way to build neural networks.
http://www.easynn.com
- Posted by usenet@isbd.co.uk on October 28th, 2005
Ian Cummings <news.spam@glitton.org.uk> wrote:
If it's so secure you can't use it then it's not much use is it. It's
like having so many locks on your front door that you never do them
all up.
--
Chris Green
- Posted by Nightowl on October 28th, 2005
steve@tropheus.demon.co.uk wrote on Fri, 28 Oct 2005:
Ah. After I posted the question I downloaded the current version and
spent ages trying to set this up, as the Help seems to imply you can.
Finally realised that though you can change details on newsgroups, you
are only allowed to have one email address, apparently.
And I couldn't find a way to download mail from more than 1 POP box.
I really haven't yet found any combined newsreader and email program to
match Turnpike. Making v.6 a Windows shell extension was a bad, bad
mistake that will probably make it incompatible with future OS's ; and
on top of that, Thus decided not to develop it further :-( Wish they
would make the code open source.
I'll keep watching Agent, though. Thanks for the info, Steve.
--
Nightowl
- Posted by usenet@isbd.co.uk on October 28th, 2005
Nightowl <owl@[127.0.0.1]> wrote:
Why do you want a combined newsreader and email program? To my mind
separate makes much more sense, if I want to send a mail when I'm
reading news the newsreader fires up my mail program to do it.
--
Chris Green
- Posted by steve@tropheus.demon.co.uk on October 28th, 2005
On Fri, 28 Oct 2005 14:02:22 +0100, Nightowl <owl@[127.0.0.1]> wrote:
Properties. I use the default address for usenet and the other one for
email but I would like a few more.
Apparently, in 3.2 every usenet and email folder can have a different
email address.
Same again, it's in 3.2
--
Steve Wolstenholme Neural Planner Software
EasyNN-plus. The easy way to build neural networks.
http://www.easynn.com
- Posted by Ian Cummings on October 28th, 2005
In message <3secluFnks4lU2@individual.net>, usenet@isbd.co.uk writes
The OPs problem was, erm..., self inflicted.
Not at all. Perhaps more like locking the door and throwing the keys
away.
--
Ian Cummings
- Posted by Ian Cummings on October 28th, 2005
In message <Pine.LNX.4.64.0510272250140.16184@localhost.local domain>,
Stephen Chadfield <stephen@chadfield.com> writes
It's no longer being developed, but it's time won't pass (for me) until
I find something to replace it.
I've tried lots of potential replacements, all of which are currently
inadequate in comparison.
Other ISPs are developing multi-platform news/email clients ?
I agree that making it a SNE wasn't the best move. But having become
accustomed to it, I find it actually works very well. It was only ever a
Windows client.
Other than a couple of display oddities, I've seen none of that.
--
Ian Cummings
- Posted by Stephen Chadfield on October 28th, 2005
On Fri, 28 Oct 2005, Ian Cummings wrote:
Although what I wrote may have come over as a bit of a rant my feelings
about Turnpike are more disappointment than anything else. It had some
great features and a lot of geek appeal but felt a poor fit when
multi-user OSes and broadband internet access became the norm.
The IMAP client Mulberry was also brilliant but flawed and the company
behind it has just gone bust.
--
Stephen Chadfield
http://www.chadfield.com/
- Posted by Nightowl on October 29th, 2005
steve@tropheus.demon.co.uk wrote on Fri, 28 Oct 2005:
[Nightowl wrote:]
Thanks again, Steve. I'll give Agent another look when 3.2 is out.
--
Nightowl
- Posted by Nightowl on October 29th, 2005
usenet@isbd.co.uk wrote on Fri, 28 Oct 2005:
It's a good thing there's a choice then, because I feel just the
opposite way :-)
I read mail and news together throughout the day and to me it makes more
sense to deal with answering them together. The actual "writing a
letter" is exactly the same process whether you are answering mail or
news. Why have two programs to do one job?
I also use my newsgroups personality (with amended address) for certain
categories of mail. It makes more sense to me to have it in the same
program.
Perhaps it just comes down to what you're used to and what you like. I
cut my Usenet teeth with Demon and an ancestral Turnpike and any other
way of working seems rather clumsy to me.
--
Nightowl