....that can be the only explanation for me waiting in a call queue for their
tech support for 32 minutes! - and, no, I didn't get through in the end, I
just gave up.

I haven't been with them long - the speed is abysmal, the sales staff *very*
cagey about the amount of bandwidth restriction taking place, and tech
support appear to be soundly asleep, or dead.

I need a MAC, I think - any suggestions for a decent ISP?

Oh dear, it is sad to see this as they were very good, just a short
while ago. As others hint round here, I'd leave changing until BT have
sorted themselves out as many other ISP's have issues as well (I think
with the huge support that max is costing them all).

Ryan

On 23-May-2006, "Drummond" <invalid@invalid.invalid> wrote:

Yhe problem is that a lot of ISP's don't buy enough upstream bandwidth
to LINX, so at peak times they are saturated, delivered bandwidth restricts
itself. They would rather pay for advertising than improve their service and
customer support.
And of course customer support doesn't see any problems,
they are connected to the backbone.

On Tue, 23 May 2006 20:24:30 +0100, "Drummond"
<invalid@invalid.invalid> wrote:

http://www.eclipse.net.uk/index.cfm?id=openoutages

Outage Ticket: 2955 OPEN
Outage Date: 22 May 2006 at 14:47:36
Affecting: Other Services, see details.
Description: ADSL Performance
Details: 22 May 2006 at 14:48:12
Some customers may be experiencing an issue with the performance of
their Internet connection when using file sharing applications.
Eclipse engineers are currently investigating the traffic management
system recently implemented to isolate and resolve the issue. Eclipse
apologises for any inconvenience caused.


--

Joe Chip

hovx.vap@tznvy.pbz

We Can Remember It For You, Inc.

"Joe Chip" <hovx.vap@tznvy.pbz> wrote in message
news:b2277294p27pq2f5mgk9a5t0vck6070qov@4ax.com...

Thanks, saw that advisory last night - shouldn't affect me because I'm not
file sharing. I hadn't noticed the bit about 'traffic management', perhaps
that explains my super-doopa 46KB/s speed? they're throttling my connection
to death.

"Drummond" <invalid@invalid.invalid> wrote in message
news:mPqdndogD-QZ_O7ZnZ2dnUVZ8s6dnZ2d@eclipse.net.uk...
That's nothing
Someone I know was on the phone to BT Broadband in a queue for over 2 hours
some time last week

"Nicola Redwood" <nicolaexternal-newsgroups@yahoo.com> wrote in message
news:t4SdndyAv-uqDO7ZnZ2dnUVZ8qadnZ2d@bt.com...


Ouch! presumably, they were youngish? - with low blood pressure?

As you get older you realise that some things are not worth dying for

"Nicola Redwood" <nicolaexternal-newsgroups@yahoo.com> writes:
I knew a chap once, stuck on the phone to *cough splutter mumble*, in the desert,
without food or water, being preyed upon by scorpions, for NINETY THOUSAND YEARS.

R.

What on earth are you talking about. You don't buy upstream bandwidth to
Linx you peer at Linx
Linx is a peering point where ISP's exchange traffic, 100mbit is minimum,
most are 1000mbit or more and I doubt any ISP would ever get network
congestion because of capacity at Linx.

DSL services are delivered over BT Central pipes which connect the BT
network to the ISP's network, in most cases the ISP's congestion is at the
BT central because they overload that part of the network. (The BT central
is the most expensive part of the DSL system, hence the reason for it to be
overloaded)

JL

On 24-May-2006, "John Lyons" <news@nsnoc.com> wrote:

I didn't claim the problem was at LINX, but rather insufficient bandwidth
to cover peak (evening) demand between LINX and the ISP.

It's very noticeable if you are running P2P, during the evening, very
slow but after midnight (2 - 6am) when both the US and the UK
are fast asleep (except the gambling and game addicts) it goes like
stink.
Same applies to other streaming services. Shades of the
Madonna concert live, everybody seemed to be streaming it.

ato_zee@hotmail.com wrote:

Dude, shut up now before you make a complete idiot of yourself.

Oops, too late

G

There are several peering points in London, Linx, Lonap, Lipex, and others.
Peering is the cheapest way of getting bandwidth.
Networks which are slow are going to be slow because the expensive part of
the network is congested, such as the BT central or the purchased upstream
transit.

Thats probably because your ISP is traffic shaping your P2P traffic, ie
they're deliberately making it slow to reduce the volume of P2P traffic at
peak times when they want the full capacity of the BT central for their
decent customers that are collecting email and viewing web sites.


--
Regards

John Lyons
Netserve Consultants Limited
www.discountadsl.co.uk

"Kevin Lyons" <john@domaincity.co.uk> writes:
Decent? That's a bit judgemental, isn't it? I don't use P2P, but
I'm sure there are many decent legitimate uses of the technology.

R.

Yeh of course there are, you just can't think of any at the moment. ;-)


--
Regards

John Lyons

8 Mb ADSL Max from £18.99
www.discountadsl.co.uk