I've been waiting a week just for a date for when my line will be activated.
According to the order tracking on BT my request for activation was placed
on 24th April but I still haven't got a date when it will go live.

Anyone know if this work is likely to get done over the weekend or Public
Holiday Monday or are BT strictly Monday to Friday for this kind of work?

I emailed Plusnet yesterday to chase it up but so far have had no reply. So
much for their "Aimed 8 hours for replies to queries"

cheers

Steven.
--
(change THREE to the number three if replying)

BT were here last Sat to take my line off a DACS ready for bb. But
they are short of engineers round here (Aberystwyth) so do work a lot
of overtime.

--
Richard
"Steven Campbell" <ng@pTHREEasa.co.uk> wrote in message
news:c6vrmd$cgu$1@news7.svr.pol.co.uk...

In article <c6vrmd$cgu$1@news7.svr.pol.co.uk>, ng@pTHREEasa.co.uk
says...

Hi Steven,

BT do normally work weekends and do a limited amount of work on bank
holidays but we are not updated by them during this period (so no
accounts would be automatically updated). if you have your hardware then
connect it up and when you get a solid synch light try to connect to:

username: bt_test_user@plusdsl.net
password: test

If this works then you are up and running and you just need to give us a
call to get us to activate your account here.

Regards,
--
| Josh Berry.....................Unmetered & ADSL solutions
| Technical Support...................for Home & Business
| PlusNet Technologies Ltd............@ http://www.plus.net
+ ---- My Referrals - It pays to recommend PlusNet ---+

"Josh Berry" <jberry@plus.net> wrote in message
news:MPG.1afd90d1d6c7fbf998978f@news.plus.net...
Hi Josh thanks for your reply. I have had my equipment set up for a while
but unfortunately no solid light yet.
Is it normal to wait a week and still not be issued with a date yet
especially since payment has been taken.

cheers

Steven
--
(change THREE to the number three if replying)

They are usually very good but 8 hours is a target not a promise. Take a
look here for the current details.

http://www.plus.net/supportpages.html?a=212

I wonder which other ISPs put this sort of thing online?

On Sat, 1 May 2004 12:07:46 +0100, Steven Campbell <ng@pTHREEasa.co.uk>
wrote:

Hi Steven,

It's unusual, but certainly possible, if you want to raise a ticket via
http://contactus.plus.net or let me know your username I can take a look a
what's happening for you.

--
Regards,

| Dave Tomlinson Broadband Solutions For
| Technical Support for Home & Business
| PlusNet Technologies Ltd. @ http://www.plus.net
+ ----- My Referrals - It pays to recommend PlusNet -----

Hi Dave,

I had raised a ticket but hadn't got a reply at the time. This is why I
tried the Newsgroups to ask for others advice. I have since been told my
order hadn't been accepted at first and that is what the delay was. I have
now been given a date of 6th May only after I had sent emails requesting the
date. Surely that should be up to Plusnet to give their customers their
activation dates as soon as, rather than customers having to request it?

Apart from that I have been really impressed with the Customer Support .

I don't think you can add to that but my username is "myp3asa"

cheers

Steven.