Tech Support > Computers & Technology > Internet & Broadband > Freeserve
Freeserve
Posted by Paul Hughes on October 8th, 2003


Has anyone had any experience--good or bad--about Freeserve? If so, could you
please share as I am thinking of going with them for broadband. My only
concern, is the 12 month handcuff contract.

Paul

--
"He is a real pessimist - he could look at a doughnut and only see the hole in
it."
~ Anon.


Posted by wusslad on October 8th, 2003


"Paul Hughes" <please@spam.me> wrote in
news:blvh0k$60u$1@news8.svr.pol.co.uk:

Opinions of those in the know suggest that there are better ISP's out
there, for example Zen, Pipex, Nildram, PlusNet, etc. I've not often heard
very good reviews of Freeserve but I'm sure that there are plenty of people
who are happy with them.

It may be worth doing some research into the names listed above as they
genereally know for being the best ADSL ISP's.

Posted by Martin Cooper on October 8th, 2003


"Paul Hughes" <please@spam.me> wrote:

Hi,
No experience myself, but be aware that freeserve do not support
migration, and have an habit of making it difficult for people to leave.
That said, I know at least 3 people that are with freeserve, and they are
all happy with the service. Personally, I would look elsewhere because of
the 12 month contract and the migration problems.

Before making a decision, take a look at the forums on www.adslguide.org.uk,
and compare the other providers that are available.

--

Martin

Posted by ferg on October 8th, 2003



"> Has anyone had any experience--good or bad--about Freeserve? If so,
could you
and have no regrets joining freeserve,they operate a true 24 hour support
service ,not that i needed them,i was connected after 4 days,1 day after
receiving my modem,nice service

ferg



Posted by Tiny Tim on October 8th, 2003


Martin Cooper wrote:
And I would look elsewhere because there is simply no need to pay that much.

--
Remove leading underscore to reply by email.



Posted by Brian McIlwrath on October 8th, 2003



Actually as all ISPs use the *SAME* BT service they often end up pretty similar
to each other!

Freeserve has been rock solid for me with consistent - close to 60K - downloads.
They "give" (=loan) a USB modem which is normally the somewhat obscure Copperjet
800. This works but I am using a router now instead.



Posted by MagicUK on October 8th, 2003


they charge too much as said, id say go pipex or zen, they seem to both have
good reps, admittedly im with pipex but heard zens one of tops too.
"ferg" <submitsite99nospam@hotmail.com> wrote in message
news:blvk36$82i$1@news8.svr.pol.co.uk...


Posted by wusslad on October 8th, 2003


"Brian McIlwrath" <bkm@nospam.bkm47.fsnet.co.uk> wrote in
news:bm0f0k$oat$1@news8.svr.pol.co.uk:

I don't think it is straight forward as that. The ISP's listed above are
known to be the leaders in their field. Freeserve is not one of them.

Posted by Brian McIlwrath on October 8th, 2003


wusslad <nospam@kthxbye.co.uk> wrote:
:>
:>> Opinions of those in the know suggest that there are better ISP's out
:>> there, for example Zen, Pipex, Nildram, PlusNet, etc. I've not often
:>> heard very good reviews of Freeserve but I'm sure that there are
:>> plenty of people who are happy with them.
:>
:> Actually as all ISPs use the *SAME* BT service they often end up
:> pretty similar to each other!

: I don't think it is straight forward as that. The ISP's listed above are
: known to be the leaders in their field. Freeserve is not one of them.

In what sense are you using "leaders"? Certainly many of the ISPs you say
are "leading" are very popular because they are a lot CHEAPER than the likes
of Freeserve (or BTOpenWorld).

All I was pointing out is that, cost aside, the technical performance (in
terms of speed and reliability) of (at least my!) Freeserver connection has
been 100%

Posted by Adrian Boliston on October 8th, 2003


"Brian McIlwrath" <bkm@nospam.bkm47.fsnet.co.uk> wrote in message
news:bm0f0k$oat$1@news8.svr.pol.co.uk...

My mother has got freeserve with the strange looking copperjet modem, and has
asked me to fix it so my sister's pc upstairs can share the connection. I have
told her she probably needs a router + network cabling to do this, but will *any*
router do or can you recommend one?



Posted by AWM on October 8th, 2003



"Adrian Boliston" <adrian@boliston.co.uk> wrote in message
news:bm1ecp$hj39k$1@ID-111900.news.uni-berlin.de...
badged "Mentor" although many brands use the same gubbins, cheap Realtek
8139 networks cards also work well and cost anything from 3 quid to 12 quid
on ebay.



Posted by AWM on October 8th, 2003



"Brian McIlwrath" <bkm@bkmpc.bnsc.rl.ac.uk> wrote in message
news:bm1a3a$mag@newton.cc.rl.ac.uk...
..
Not impressed with Freeserve customer service on ADSL -- they sent my
friend out an unserviceable Copperjet modem which had already been return by
another user as u/s -- to make matter worse the driver disk was missing so
it took 2 weeks to discover it was unserviceable . The replacement was a old
stock ALCATEL greenfrog which of course caused the usual Via chipset
problem and required a PCI usb card to be fitted before it was reliable.

As for Bt Openworld or as they now style themselve BTYahoo less said
the better bad enough before the Yahoo deal -- if I wanted AOL style
rubbish I would sign with the real AOL - and the news and mail servers (if
they actually have more than one ?) are still dreadful.

As for NTL -- thats another tail of customer comes last if my
experience trying to get an existing NTL small business phone customer on to
NTL broadband is anything to go by.

Alas personally I am stuck with BT Yahoo as I can't afford any down time of
the ADSL connection for a few month -- afterr that I am going to Zetnet --
BT product under another wrapper but a fixed IP address, much lower costs
and better customer service and an open port 25.








Posted by Bob Eager on October 8th, 2003


On Wed, 8 Oct 2003 17:24:14 UTC, "AWM" <nothere@nowhere.freeserve.co.uk>
wrote:

I moved away from Zetnet because of their shambolic organanisation, and
other things as well (e.g. arbitrary policy changes with little notice).
Look back using Google Groups, or if interested contact me offliine.
--
Bob Eager
rde at tavi.co.uk
PC Server 325*4; PS/2s 9585, 8595, 9595*2, 8580*3,
P70...


Posted by NealUK on October 8th, 2003


In news article: blvh0k$60u$1@news8.svr.pol.co.uk , Paul Hughes wibbled
I'm with Freeserve, and it does all i want it to. I didn't change isp's as
that would involve changing email addresses, and no one offered anything
extra that would entice me.
I have freeserve broadband connected to a router and the Playstation 2
Network adapter (i was with Homechoice broadband when i had a dial up
freeserve, and they do not support the Playstation 2). I'm very happy with
what i have. I don't need it any faster at the moment.
Hope that helps somewhat
regards
Neal


The newsgroup selection
--
One by one the clowns ripped my car apart



Posted by Allyson on October 8th, 2003


I've been with Freeserve 3 years - first with dial-up, now Broadband for the
past two months.

Couldn't get the Alcatel Speedtouch modem to work - it kept making my PC cut
out and the replacement did the same thing - so I bought an internal ADSL
modem, and have had no problems since. Download and uploads speeds are both
satisfactory and I can still get access to e-mail and newsgroups as before.

They even refunded me two months payments because of the problems I had
experienced - of course I had to ask them for it, wasn't volunteered.

Overall, I have no complaints.

Allyson




"Paul Hughes" <please@spam.me> wrote in message
news:blvh0k$60u$1@news8.svr.pol.co.uk...


Posted by Roderick Stewart on October 8th, 2003


In article <bm1in5$9d4$1@newsg2.svr.pol.co.uk>, NealUK wrote:
Why do so many people continue to think this? You can keep your Freeserve
address (or any other address that uses a POP3 box) and connect to the net
via any access route you like. That's what's special about a network - if
you're anywhere, you're everywhere.

Rod.



Posted by NealUK on October 8th, 2003


In news article: VA.00000444.00383d66@abuse.plus.com , Roderick Stewart
wibbled
But if i don't pay the £27 a month or access it via dial up, the account
will eventually close down.
The whole point is that freeserve does exactly what i want at a price that i
find reasonable.
What's the point of having yet another account?
Neal



--
One by one the clowns ripped my car apart



Posted by Roderick Stewart on October 9th, 2003


In article <bm1n2p$9hg$1@news7.svr.pol.co.uk>, NealUK wrote:
Some do, some don't. Even if FS is one that does (and I've heard that it is),
you would only have to make one brief dial-up contact every 3 months. If you
forget and it gets closed, they even have a procedure for resurrecting a closed
account, so if that email address is important to you, you can keep it.

Well, that's a perfectly good reason, though it's not the one you originally
gave. If FS does what you want then that's fine for you.

Plenty of good reasons for having more than one account. There would also be
good reasons not to if they all had to be paid for, but that isn't the case.

Rod.


Posted by AWM on October 9th, 2003



"Roderick Stewart" <spamtrap@abuse.plus.com> wrote in message
news:VA.00000444.00383d66@abuse.plus.com...
To keep the email address after changing ISPs you must use dialup PAYG to
that ISP every couple of months to tickle the account alive.



Posted by Gobble.D.Gook on October 9th, 2003


On Wed, 8 Oct 2003 00:07:59 +0100, "Paul Hughes" <please@spam.me>
wrote:

I've just moved house, and as the exchange was dsl enabled, broadband
was a priority.

I've been with Demon for 10 years, and also freeserve for about 5,
using their anytime package since it superceded their excellent free
calls and unlimited internet access for 9.99 or whatever. My
experience with dial up freeserve as my prime access has been very
good, and I used Demon as a backup.

With broadband, I decided to go for Freeserve, as Demon are going down
the pan, and Freeserve where offering a months free trial.

I registered on Monday night, and the modem arrived on Friday. (Nice
new Speedtouch 330). Plugged it in, and my line had been activated,
and I was up and running in about 5 minutes.

Unfortunately, using the default install, it fucks up your mail (who
wants to use Outlook Express anyway) and Web Browser (plastering
Freeserve all over IE). A phone call to the help line asking how I
install it without freeserve branding just confused them, and 30
minutes later the only advice I had was how to uninstall my modem !

However, I had imaged my C: drive at the start of the process, so I
just restored, and browsed the CD to find something that looked like
the modem setup, ran this, and was up and running again, without any
of the Freeserve crap.

Its been excellent so far, certainly can't argue with the price
(£0.00).

D.


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