Really, I think these may be the biggest bunch of useless pricks on the
entire planet.

Ordered BB on 21st June, gave them my MAC code etc., order went through,
router arrived about a week later, shortly afterwards I received a letter
with my activation date (2nd July), however noticed that the letter stated
that I opted for an engineer to install the kit (which I didn't).

Phoned Sky and they told me there had been a fuck-up on the letter
generation, ok, fine, then he tells me that I won't be going live on 2nd
July because the order has been rejected because of duplicate order, he
tells me to check with my existing ISP that they haven't proceeded with
cancellation.

Phoned TalkTalk, they say they will not cancel until migration, ok fine.
Phoned sky back and spoke to someone different who told me that there was
nothing wrong with my order, everything is on track for 2nd July!!!!!!

Ok, last night I decided to ring them because I hadn't been migrated yet,
then they tell me there IS a problem with my order and that it needs to be
re-submitted!!!! AND THEY HAVE ALSO LOST MY MAC CODE!!! ARGGGH!!!!! So I
give them my MAC code AGAIN!!

She tells me she will try and get it progressed asap and that someone will
call me back.

Should I be on there case and keep ringing, because to be quite honest I'm
SICK of phoning an 0870 number this many times!!!

SCREAMS!!!!!

Kev

"Mantorok" <none@none.com> wrote in message
news:f6iamp$ge8$1@newsfeed.th.ifl.net...
Sounds like your experience of their BB service is as shit as their channel
content....

"Tony" <00000@000.00> wrote in message
news:5f3tbdF3bch6pU1@mid.individual.net...
Its better then what Virgin Media are offering!

Mantorok wrote:
I know how it feels,hope it doesn't take 3 months (of no service at
all) to sort out, as it did for me.

Be careful as there are a few SKY brown noses on here who'll try & dis
you & what ever you say. Haven't got to the bottom of why yet, but
then again 'am I bothered ?' Don't think I am.

"bhm" <me@privacy.co.invalid.uk> wrote in message
news:f6ifk5$rtu$1@aioe.org...
And that is supposed to take it out of the category 'shit' then I presume?
We are not talking about Virgin Media, I am talking about Sky and their shit
content !

"Tony" <00000@000.00> wrote in message
news:5f47iaF3bj8t7U1@mid.individual.net...
And that is supposed to take it out of the category 'shit' then I presume?
We are not talking about Virgin Media, I am talking about Sky and their shit
content !

Just thought I would do a repeat, as you obviously like repeats. Sky is
full of repeats.

"Tony" <00000@000.00> wrote in message
news:5f47nsF38kt59U1@mid.individual.net...
lol, class.

Kev

"Kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:f6inpi$ech$1@news.datemas.de...
3 months!!! I frigging hope not, I rely on my BB connection.

Kev

Mantorok wrote:
I'll see your 3 and raise to 4 months, with $ky still dicking about.
On the last phone call they said that it is unlikely to ever work.
Nice of them to let us know quickly.

Grumps wrote:
More likely their exchange equipment will never work.

Do you know (roughly) how far you are from the exchange?

Kraftee wrote:
It's not my house. How do you find this sort of stuff out?
The 'man next door' has a wire from the same pole and he has broadband. No
idea on modem stats though.
Dial-up works fine, but you do need the filters in for this to work. Is this
normal, even though ADSL doesn't work?

Grumps wrote:
Yes you do require filters, my SKY router came with 3, to check unplug
all telephoney equipment (including the SKY sat box, burglar alarm &
even any internal or external hardwired bells),& then using 1 filter
connect the router & see if the sync led comes on. If it doesn't,
check all your sockets to see if you've got a NTE5 (split front). If
you have remove the bottom plate (carefully you don't want any of the
wiring to come off) & then plug your filter & router in to the test
socket behind it..

Now if that is still not working, beg...borrow...steal your next door
neighbours kit (or anybody elses kit, as long as it's a router)& see
if that sync's up.....if it does you've got a duff router (not
unknown) if it doesn't then you'll have to keep on at SKY to raise a
LLU SFI job via BT Wholesale to get the appropiate engineer to site to
check to see what the problem is. Do not feel pressured to raise a
fault with your Telephoney supplier yourself as you are not their DSL
customer so you would be liable for charges if your line is testing ok
for normal usage as they won't send a DSL engineer unless the fault is
raised via your CP/ISP.

You most probably know all this but it is still worth repeating
adnausium as they are still many users who don't...

Kraftee wrote:
They've done all of this. And everytime they call Sky, they repeat the same
process!

I tried their router(s) (Sky sent them another one to try) on my line. They
sync'd quite quickly.

This, I fear, is the hard part - getting Sky to action anything.

Yes, it's useful info.

Grumps wrote:
Unfortunately most CPs are going down that route, whilst a 7 day wait
is not unknown a 2-3 week wait is far more common & yes there are the
unfortunate end users where it is months (18 months has been the
record so far, line was outside limits & it took the ISP 18 months to
get anyone to them, they had a stack of USB modems in the corner
though). The only good thing about it is once you get your first
visit it's apparently easy to get another one & another.

All LLU SFI jobs are time restricted to 120 minutes site time so more
than one visit may be rquired to get to the bottom of why a circuit is
not working.

Do your friends a favour (self help is normally quicker) check to see
if they've got any old hardwired bells (internal or external) or have
they got a burglar alarm which has remote monitoring (not Red Care
though as it is now compatable). Those scenarious are sure fire ways
of having DSL problems

"Kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:f6jau5$a78$1@news.datemas.de...
< bits snipped>

The incoming line has been checked and it only conenctes to a BT box.
Faceplate removed and modem/router plugged into test socket. Nothing!

What signals are present when the modem is not connected? Is there still
some sort of ADSL 'carrier' signal? I guess somehting must be there as
dial-up modems don't work without a filter.

Grumps wrote:
If there isn't a DSL modem on the line, the line will act as a
standard telephone line. The DSLAM needs to 'see' a DSL modem/router
before it will attempt to contact it & even then it's not 100% whether
it can actually handshake & obtain sync

It's starting to look as if your friends are going to have to get
tough with SKY & lay it on the line with an 'either get the fault
progressed to BT or we'll cancel & go somewhere else' as they have
nothing to loose & everything to gain

Kraftee wrote:
Hmm, I'm thinking...
Their Sky broadband is an LLU product. They have paid a setup fee
(presumably for the router and line activation). I assume they're within
their rights to cancel and get a complete refund, as the service has never
worked. If they were to switch providers, do they have to ask for a MAC even
for an LLU product, and can this be used for a non-LLU provider?
I'm thinking they could avoid paying an activation charge if they get a
complete refund, a MAC, and then migrate.

Grumps wrote:
You can migrate from a LLU service to a non-LLU with no problem at
all.

As for the migration, beware they may supply you with the MAC but you
would still have to send a letter to cancel the service it self (yes
stupid I know but I am going thru that one at the moment, waiting for
the changeover to take place first before I cancel) It may be both
cheaper & wiser just to say stuff it I'm cancelling to SKY & then just
apply to another service. It may take a little longer than a MAC code
migration but as it never has worked you have them by the short &
curlies.

What's the betting that 2 days after they have told SKY to cancel the
service your friends will get a knock on the door & find a Openreach
engineer there ready to try & fix the problem, in those circumstances
be very careful what they do as if the engineer get's the service
working then SKY will start going on about penalty fees, hell they may
just do that anyway..

In message <468cecb7@212.67.96.135>, Mantorok <twat@twat.com> writes
yup, still waiting in 'Pre-Active Cancel' state 3 months after I placed
the Sky BB order. Nothing but lies from their CS about progress.

--
dave @ stejonda

On Tue, 17 Jul 2007 11:08:07 +0100, "dave @ stejonda"
<no$spam!delete&abuse%dave@stejonda.freeuk.com> wrote:

Why do you people put up with that crap, can you not go elsewhere?

My consideration before going anywhere would be a get out clause,
that's why I was always afraid of getting rid of BT and going cable
only. Tiscali went crap, I moved on. Plus.com got crap, I moved on,
Virgin are now crap and I'm moving on again next week, but before I
signed up for anyone, I would make sure I could get out if things went
wrong. Limits the choice somewhat, but the peace of mind is priceless.

Or is it that some of you are just stuck in a vicious circle you have
no control of?