At last - a glimmer of hope for PlusNet's future came with today's
revelation that the industry's least customer-centric marketing
director, Marco Potesta has left the company. CEO Lee Strafford is
rumoured to be about to follow Potesta out of the door.

Potesta and Strafford are credited by some long-unhappy ex-customers
with being the architects of a concerted campaign to exploit and
disinform customers while ramping up profits for shareholders - a short
term strategy which could only result in eventual crash or a takeover,
especially with the competition hotting up.

So, no big surprise really, despite the comforting personnel assurances
issued by BT when they took the company over.

But make no mistake - Potesta's departure is _really_ good news for
PlusNet's customers.

Stan

In article <260220072218571441%man@pr100.com>, Stan The Man
of man@pr100.com, felt we'd be interested in the following...


Watch this space, it seems.

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----- Original Message -----
From: "Stan The Man" <man@pr100.com>
Newsgroups: uk.telecom.broadband
Sent: Monday, February 26, 2007 10:18 PM
Subject: Hope for PlusNet as Potesta goes


I was always taught "better the devil you know......"
Who knows what are the aims of the new owner (BT)

Retired

Stan The Man wrote:


Was he the one that called some of his customers Time wasters (or
similar) a while back?

In article <45e452ca$0$28974$da0feed9@news.zen.co.uk>, Great Eastern
<ger@ger.ger> wrote:

Any customer who asked a question more than once, having received an
unsatisfactory answer, was a timewaster in his view. He famously
terminated the contract of a couple of customers who kept begging for
their questions to be answered. And he was extremely rude to customers
on the TBB forum when he pulled his troops out. A serious liability.

Stan

Stan The Man wrote:

Good Riddance to him then, and PlusNet's setup as it was.

I know BT aren't brilliant, but at least since they've taken over PN
have been a little more truthful and added some more capacity. Even
though previously we were told it wasn't needed and unlike to happen for
quite some time.

Great Eastern wrote:

Very clearly their capacity is the *big problem* actually.

Graham

Eeyore wrote:
Surely it should be was a problem, what with the churn they have had
over the last 6 months or so.

On Mon, 26 Feb 2007 22:18:57 +0000, Stan The Man <man@pr100.com>
wrote:

Bye for now.

Clive.

On 26 Feb 2007, Stan The Man <man@pr100.com> wrote:


a) I doubt it will make much difference to end users (as any decisions will
be made behind closed doors and since many are technical they are quite
likely to be implemented without any statements from senior people).

I have not checked my past 'tickets' but expect only 1 or 2 mail items
were 'signed' Mr Potesto.


b) Sorry, but I don't really think even 1% of customers will see your post,
and of those perhaps 1% know the name, and a further tiny portion 'care'.


Seems a mountain from a molehill, to me at least.

In article <260220072218571441%man@pr100.com>, Stan The Man
<man@pr100.com> wrote:

Lee Strafford's departure from PlusNet was announced yesterday.

http://www.theregister.co.uk/2007/03...net_boss_down/

PlusNet customers rejoice!

Stan

On 06 Mar 2007, Stan The Man <man@pr100.com> wrote:

Good luck to him. Never met him, never likely to. No feelings either way.

Is that a request or just wishful thinking?

Doesn't look like a statement of fact.

Doubt that many PlusNet customers give a damn either way.

Stan The Man wrote:

I agree that PlusNet made a bit of a mess over the last couple of years,
but surely its all irrelevant now that BT have taken over?

Give it a year after takeover and it'll be PlusWho?

In article <45ed41ff$0$8748$ed2619ec@ptn-nntp-reader02.plus.net>, Great
Eastern <ger@ger.ger> wrote:

BT's offer publicity included assurances that PlusNet would continue to
be run as was, ie an independent operation under the leadership of
Strafford. This is clearly no longer the case and it does have
implications for customers (not bad ones imho).

But there could be more to this than meets the eye. Strafford and the
financial director, Comer both departed this week - "with immediate
effect" according to the BT quote on El Reg - and there seems to have
been no leaving party and not even a farewell message from the PlusNet
founder. It has happened so quickly that BT haven't yet got the new MD
in place.

So what could BT have uncovered about the former CEO and financial
director?

Stan

On Tue, 6 Mar 2007 Stan The Man wrote:

Yes. The Register article says
"These departures will not have any bearing on the timetable for
integrating PlusNet into BT."
--
Thoss

"Tx2" <this.is.an.inv@lid.address.u.know.com> wrote in message > The former
was a wanker. The latter was quite likely from a similar gene
"The Plusnet Way".

Waltzing Ma ~