Does anyone here know, please, how to configure an SMTP outbound connection
to mail.btconnect.com via BT's ADSL service.

I'm trying to switch from our existing SMTP outbound mail service provider
who I need to stop using and make use of the mail.btconnect.com SMTP service
that's provided with our ADSL connection.

Having done so, I'm getting a message 'your are not authorised... etc'. and
I can't seem to find out whether or not I should be used authenticated mail
settings.

I've tried entering SMTP authentication using our network login username,
i.e. A******@hg7.btclick.com and using the account password, but this
doesn't work either.

I'm sure it's an easy thing for those in the know!

Steve fumbled, fiddled and fingered:

When BT were sorting your broadband out they would've sent you two
emails/letters.

One containing usernames, one a password.

The username one would have two such names one is the
A*****@hg??.btclick.com

The other should have been a username@btconnect.com this is the one that
you need for the email combined with the password mentioned previously.

The A*******@hg etc is for connecting to the service via the router /
modem etc.



--
Steve Parry
K100RS SE & F650
and a 520i SE Touring for comfort

(not forgetting the SK90PY)

http://www.gwynfryn.co.uk

Many thanks for this Steve, are you saying that these credentials should be
used for authenticated SMTP?

In other words, the SMTP authentication user should be
username@btconnect.com?

Thanks!

Steve fumbled, fiddled and fingered:

yes the btclick.com one is only for the router/connection

the ****@btconnect.com one is for the receiving POP mail and SMTP
sending


--
Steve Parry
K100RS SE & F650
and a 520i SE Touring for comfort

(not forgetting the SK90PY)

http://www.gwynfryn.co.uk

I'm not getting any luck with this I'm afraid. I've tried with the "user
id" and "user id@btconnect.com", but the message says "not permitted".

I can collect POP3 mail, not that there is any, and that connects ok.

I think BT are stopping me from sending mail because we're using our own
domain. I remember having this issue with I personally used BT's dial-up
service a few years back. They'd let me send SMTP so long as I used a
btconnect.com e-mail address, but when I tried to use my own domain they
blocked it.

Surely that can't still be doing this as a marketing trick can they?

I've also tried POP3 before SMTP - no good either.

IIRC BT moved to authentication about 12 months ago, but whether this
applies to all subdivisions (I have an account on btinternet.com) i`m
not sure

--
Please add the word "newsgroup" in the subject line of personal emails
**** My email address includes "ngspamtrap" and "@btinternet.com" ****

I heard something along those lines a while ago. When I was using BT
Connect at home, they implemented some sort of authentication but at that
time I'd already purchased a domain with an SMTP service. That worked first
time and I've been using that ever since.

I've been bitten by BT before on this problem though and I'm very wary of
them. I think a few years ago they were using this to prevent users from
having their own domain name and not purchasing it through BT.

Whether that's the problem here I don't know.

"Steve" <na444749@adsl.eclipse.co.uk> wrote in message
news:EdydnVIuXYBofxXeRVnygw@eclipse.net.uk...
Yes
Server requires Authentication and user name and password again, just
checked mine

Des


Des

Steve wrote:

JP

"Steve" <na444749@adsl.eclipse.co.uk> wrote in message
news:J46dnfyiJMaiTxXeRVnyrA@eclipse.net.uk...
the HELP PAGE.

Steve <na444749@adsl.eclipse.co.uk> wrote on Sat, 26 Nov 2005:


Hi Steve

This appeared in demon.ip.support.turnpike last month. The original
poster was unable to send mail through btconnect.com, and this was one
of the replies.



I don't know if it's correct or not, but might be worth a try?

--
Nightowl

In message <lKOdnUGaVsTmXRXeRVnyrA@eclipse.net.uk>, Steve
<dhjkfdahjaaaaaaaaaaaaak@fhu3fdsf4343.com> writes
you own the domain via a whois search which they perform and then
register the domain as one that is authorised to send mail through your
BT account.
Before you attempt to register the domain as authorised, make sure the
whois matches the company/user name and address of the BT account or you
enter a world of misery which BT seem to delight in prolonging.
--
Clint Sharp

Thanks for this. I have now found from looking at one of the earlier
poster's replies that BT require the customer to register their domain with
them.

Thankfully, our address matches the whois, so we should be ok I expect.

Thanks!

On 28 Nov 2005 17:51, "Steve" wrote:

Oh, yes, that old restriction !! Some time back they also needed a firm to
pay them a tenner a month extra to have their 'business package' to allow a
fixed IP address. The domain/SMTP issue made another reason to avoid them!

Of course, you could always consider moving your hosting to some other firm,
or make use of a separate commercial e-mail service that does allow outbound
SMTP (perhaps on ports other than 25, in case they were nasty enough to stop
you using that). For example, for 9.99 a year, you can use Clara's mail and
news (text only) account which will allow you to send on port 2525 via their
outgoing mail server with any domain name(s) you need to use. Using them is
likely to be a lot less hassle than organising the transfer of your hosting,
and using BT for handling your domain, when all you might need is a way that
allows you to avoid the restrictions imposed by your (awkward) ISP.

See <http://www.clara.net/btbroadband/> for Clara's offering. Others exist
from other ISPs and dedicated mail services such as Fastmail.fm, Runbox.com,
and Mailsnare.net. I know the first two allow for outgoing mail, and for no
extra fees, Runbox.com allows for incoming mail for your domain, if you need
an extra MX entry (as a 'catch all' in case your main mail servers cannot be
reached for some reason). Peter M.

--

UK ADSL <http://tinyurl.com/5jpa4>...
I save with Plus.Net on Broadband Plus at 14.99.
My reply-to address is valid - please add USENET to subject.

In message <1v2no1dind49r6o6lr7cd717vu0utfk1sp@text.usenet.pl us.net>,
Peter M <us-mail@rocketmail.com> writes
To clarify (it's also on the web page mentioned elsewhere in this
thread) you don't have to register the domain with them in the normal
context od registering a domain. Registering a domain, in this
situation, simply means telling them that you want to use a particular
domain in your outgoing email (quite why I've no idea, but that's
another story)

Again, there's no need to transfer the domain and/or hosting, nor is
there a requirement to have BT handle the domain.

It's just a 'phone call...

regards,
--
Ian Cummings

On Thu, 1 Dec 2005 20:48:56 +0000 (UTC), Ian Cummings
<news.spam@glitton.org.uk> wrote:

Wasn't it about reducing spam from their servers by stopping people
using false addresses?

A while since I was on any BT ADSL scheme but IIRC they got themselves
in a muddle with blocking SMTP based on IP (too many BT / BTO
products) and it caused a lot of issues so they relaxed that but then
required a valid BT/BTCONNECT/BTOPENWORLD address which of course was
even worse so then they went to allowing any address to be used
providing you told them in advance.


--
AnthonyL

In message <43903d30.91491457@news.zen.co.uk>, AnthonyL
<nospam@please.invalid> writes
Dunno

Until recently it was always like that on the BTI/BTO/BTY products. Not
sure about the BTConnect/BTBusiness ones though.

That has never been the case with BTInternet/BTOpenworld/BTYahoo

The BTConnect/BTBusines (or whatever they're called) products have
always been like that, except perhaps a very long time ago.

No. (It's all detailed at the web page given elsewhere in this thread)

For the BTI/BTO/BTY products they've never cared what address you use.
--
Ian Cummings

On Fri, 2 Dec 2005 21:27:09 +0000 (UTC), Ian Cummings
<news.spam@glitton.org.uk> wrote:


True but it was the other way round. At one stage you could use the
BTClick SMTP when connected via one of the above and that was I recall
part of the problem.


--
AnthonyL