I changed my phone line rental over to Onetel 6 months ago as they were
offering a good deal. I am now moving house and my NTL cable broadband
will not be available at the new house.
ADSL Broadband providers specify a BT line is required. Does this mean
that I have to ditch Onetel if I want to use a different broadband
provider?

Rog

Yes!

"Peter" <g6jns@yahoo.co.uk> wrote in message
news:436a4e94$0$1489$ed2619ec@ptn-nntp-reader01.plus.net...
Or get Braodband from Onetel

Peter wrote:
|| Yes!

Rubbish

TheDragon wrote:
|| "Peter" <g6jns@yahoo.co.uk> wrote in message
|| news:436a4e94$0$1489$ed2619ec@ptn-nntp-reader01.plus.net...
||| Yes!
|||
|||
||
|| Or get Braodband from Onetel

Rubbish.

squowse@gmail.com wrote:
|| I changed my phone line rental over to Onetel 6 months ago as they were
|| offering a good deal. I am now moving house and my NTL cable broadband
|| will not be available at the new house.
|| ADSL Broadband providers specify a BT line is required. Does this mean
|| that I have to ditch Onetel if I want to use a different broadband
|| provider?
||
|| Rog

Any line that is physically provided by BT is treated as a BT line.

You are so wrong! The line may be physically provided by BT but any requests
for repairs have to go through (in this example) Onetel. BT will not deal
direct in this case. It you leave yor line with BT then all their service
guarantees etc. apply so they will pay compensation.

Regards from Peter Crosland

Does this mean
When a "BT Line is Required" this means that a BT Wholesale (soon to become
BT Openreach) line is required. This is what you have.

Your pay your rental to Onetel, who in-turn pay BT Wholesale for the line.
All line management services (eg 150, 151) that you were used to with "BT"
were provided by BT Retail. As you are no longer with BT Retail, this is why
faults must be sent via OneTel to BT Wholesale rather than via BT retail.

I have Freedom2surf LLU broadband (from Easynet) with my line rental going
to TalkTalk and this doesn't cause I problem. I suspect you'll be the same.

Ian

Peter wrote:
||||| I changed my phone line rental over to Onetel 6 months ago as they
||||| were offering a good deal. I am now moving house and my NTL cable
||||| broadband will not be available at the new house.
||||| ADSL Broadband providers specify a BT line is required. Does this
||||| mean that I have to ditch Onetel if I want to use a different
||||| broadband provider?
|||||
||||| Rog
|||
||| Any line that is physically provided by BT is treated as a BT line.
||
||
|| You are so wrong! The line may be physically provided by BT but any
|| requests for repairs have to go through (in this example) Onetel. BT
|| will not deal direct in this case. It you leave yor line with BT then
|| all their service guarantees etc. apply so they will pay compensation.
||
|| Regards from Peter Crosland

Peter wrote:
||||| I changed my phone line rental over to Onetel 6 months ago as they
||||| were offering a good deal. I am now moving house and my NTL cable
||||| broadband will not be available at the new house.
||||| ADSL Broadband providers specify a BT line is required. Does this
||||| mean that I have to ditch Onetel if I want to use a different
||||| broadband provider?
|||||
||||| Rog
|||
||| Any line that is physically provided by BT is treated as a BT line.
||
||
|| You are so wrong! The line may be physically provided by BT but any
|| requests for repairs have to go through (in this example) Onetel. BT
|| will not deal direct in this case. It you leave yor line with BT then
|| all their service guarantees etc. apply so they will pay compensation.
||
|| Regards from Peter Crosland

Eh?

I presume you've chosen to completely miss the point?

The OP asked "ADSL Broadband providers specify a BT line is required. Does
this mean that I have to ditch Onetel if I want to use a different broadband
provider?"

Not "how easy is it to get my line fixed if I pay rental to a different
service provider?"

BTW, they're ditching (if they haven't already) the part of the customer
services guarantee that paid a month's line rental for every day they're
late fixing your line.

Ian Wallace wrote:
Wrong BT Wholesale will remain. it's the field end of the operation
which is going to become OpenReach who will be working/sub'ing for BT
Wholesale, Bulldog, the Post Office Onetel or any other LLU company.

Should make it very interesting when they (OpenReach) will no longer be
able to sort out the sales queries on site any more but have to refer
them back to the service provider, including BT....Just wait for the
howls of protest & frustration when that starts to happen.

You want to cable to be run over your dropped ceiling instead of right
around the office, so you (OpenReach engineers are not insured) will not
have to move all the desks......chargable (if you decide to move the
desks please note the time limit before charges are raised below)
You want the cable to be run under your raised floor for the same
reasons........thats' right it's chargable
Cables run up (or down risers)...........chargable
Anything other than surface wiring........chargable
Anything over 2 hours on site time.........it's chargable

It's going to be fun.......in a masochistic kind of way...

Well people were complaining & saying BT had to split up & now they are
getting the fruits of their complaints. A company which will have to be
inwardly profitable & pay it's own way without the support of any other
part of BT, hence anything other than a bog standard 2hour job will be
chargable.

No I have not missed the point! As I understand it if the line is rented
from Onetel then as far as I know it is not regarded as a BT line as far as
repairs or use for broadband is concerned. If an ISP asks BT to provision
broadband on a Onetel line it will not be allowed because BT have it one
their database as being a non BT line. At least that what I was told by BT.
As a result I moved my line back to BT and once the database had been
updated all was well.

Regards from Peter Crosland

Peter wrote:
||| Peter wrote:
|||||||| I changed my phone line rental over to Onetel 6 months ago as
|||||||| they were offering a good deal. I am now moving house and my NTL
|||||||| cable broadband will not be available at the new house.
|||||||| ADSL Broadband providers specify a BT line is required. Does this
|||||||| mean that I have to ditch Onetel if I want to use a different
|||||||| broadband provider?
||||||||
|||||||| Rog
||||||
|||||| Any line that is physically provided by BT is treated as a BT line.
|||||
|||||
||||| You are so wrong! The line may be physically provided by BT but any
||||| requests for repairs have to go through (in this example) Onetel. BT
||||| will not deal direct in this case. It you leave yor line with BT
||||| then all their service guarantees etc. apply so they will pay
||||| compensation.
|||||
||||| Regards from Peter Crosland
|||
||| Eh?
|||
||| I presume you've chosen to completely miss the point?
|||
||| The OP asked "ADSL Broadband providers specify a BT line is required.
||| Does this mean that I have to ditch Onetel if I want to use a
||| different broadband provider?"
|||
||| Not "how easy is it to get my line fixed if I pay rental to a
||| different service provider?"
|||
||| BTW, they're ditching (if they haven't already) the part of the
||| customer services guarantee that paid a month's line rental for every
||| day they're late fixing your line.
||
||
|| No I have not missed the point! As I understand it if the line is
|| rented from Onetel then as far as I know it is not regarded as a BT
|| line as far as repairs or use for broadband is concerned. If an ISP
|| asks BT to provision broadband on a Onetel line it will not be allowed
|| because BT have it one their database as being a non BT line. At
|| least that what I was told by BT. As a result I moved my line back to
|| BT and once the database had been updated all was well.
||
|| Regards from Peter Crosland

How can a BT line be a non-BT line? A wholesale line is a non-retail line
but is still a BT line.

It must've been a tubby that you spoke to................a BT line is a BT
line with regards to broadband, whether it's a wholesale line or a retail
line.

Who do you think Onetel rent the line from?

For that matter, wholesale line faults should enter the BT queue with the
same priority as a retail line fault, whether it does or not is subject to
debate. After all, whether the end user is a customer of a 3rd party, or
not, ought to be irrelevant....there are changes afoot to address this
issue.

Kraftee wrote:
|| Ian Wallace wrote:
||| Does this mean
|||| that I have to ditch Onetel if I want to use a different broadband
|||| provider?
||||
|||| Rog
||||
|||
||| When a "BT Line is Required" this means that a BT Wholesale (soon to
||| become BT Openreach) line is required. This is what you have.
||
|| Wrong BT Wholesale will remain. it's the field end of the operation
|| which is going to become OpenReach who will be working/sub'ing for BT
|| Wholesale, Bulldog, the Post Office Onetel or any other LLU company.
||
|| Should make it very interesting when they (OpenReach) will no longer
|| be able to sort out the sales queries on site any more but have to
|| refer them back to the service provider, including BT....Just wait for
|| the howls of protest & frustration when that starts to happen.
||
|| You want to cable to be run over your dropped ceiling instead of right
|| around the office, so you (OpenReach engineers are not insured) will
|| not have to move all the desks......chargable (if you decide to move
|| the desks please note the time limit before charges are raised below)
|| You want the cable to be run under your raised floor for the same
|| reasons........thats' right it's chargable
|| Cables run up (or down risers)...........chargable
|| Anything other than surface wiring........chargable
|| Anything over 2 hours on site time.........it's chargable
||
|| It's going to be fun.......in a masochistic kind of way...
||
|| Well people were complaining & saying BT had to split up & now they are
|| getting the fruits of their complaints. A company which will have to
|| be inwardly profitable & pay it's own way without the support of any
|| other part of BT, hence anything other than a bog standard 2hour job
|| will be chargable.

I thought they'd never been able to cross-subsidise anyway?

Jono wrote:
Not supposed to happen but OpenRetch will have to generate extra monies
from somewhere & unfortunately it will be the end users (Open Retch
won't have any customers as such, just end users, don't you love the
official 'speak') will be a prime target & many things which were
relaxed many moons ago are being tightened up on. Hence the trend to
charge for anything but a basic 2 hour job. Apparently (so I've been
informed) it's in the small print somewhere (if you've got a magnifying
glass powerfull enough to find it).

By the way, don't shoot me I'm only telling you what I've been
instructed to do...

Peter Crosland:
This amounts to 'slamming', you should complain to OFCOM !
Regards,
Martin

On 4 Nov 2005 00:27, "Martin²" <never@give.one> wrote:

Not at all. BT has a number of restrictions on ADSL provision, among them one
is that they won't supply ADSL on *split lines* (where line rental is through
a different firm). *Slamming* is where a telco rings you, ignores that your
wish is to not use their service, but arranges it anyway. Peter M.

--

UK ADSL <http://tinyurl.com/dghgq> - Happy to save cash with Plus.Net!

Unsuitable for heavy downloaders, but fine for video/audio streaming.

On 03 Nov 2005 23:32, "Jono" <no@nospamblueyonder.co.uk> wrote:

If you're paying rental to another firm, they won't supply ADSL... It's a
marketing (more than technical) restriction and also applies for lines to a
PABX, among other things.

--

UK ADSL <http://tinyurl.com/dghgq> - Happy to save cash with Plus.Net!

Unsuitable for heavy downloaders, but fine for video/audio streaming.

"Peter M" <us-mail@rocketmail.com> wrote in message
news:vrflm15a4ennqum4r06slh56so2pg9ce5v@text.usene t.plus.net...
Who're they? BT? They'll sell to anyone, and try & tell you one thing when
the reality is another. I still come accross those who've been told they've
got to have a 2nd line for broadband.

"lines to a PABX" are often multi-lines which cannot be provisioned with
ADSL, nor can ISDN lines in this country.

"Peter M" <us-mail@rocketmail.com> wrote in message
news:njflm1dkjtqp6apmqp4ck50lkd8tsb2iai@text.usene t.plus.net...
PMSL. It (slamming) covers a telco lying, which is what the OP was referring
to. You've been had.