Hi,

Can someone please help, am I missing something? If I offer to sell
you something and we agree on a deal, and i woefully fail to meet my
side of the contractual agreement, I can end up in court for breach of
contract.

Yet ISPs treat customers with total and utter contempt, fail to
provide any kind of support; and they route my calls to India where
the person on the other end of the phone has no idea what I'm talking
about and doesn't give a sh*t.
Most annoyingling not only do I have to wait on the phone being
redirected for 30 mins before speaking to someone, I have to pay for
the privalege (those 0870 aren't free).

My problem is simple:
I'm with TalkTalk, I have a brand new setup new laptop, new cables,
new router, new filter etc.
I've used this set up at a neigbours house and get online in two
seconds.

Proble is at my house my router can't get an ADSL connection. Tried
calling TalkTalk, should be an easy fix, until you get put through to
India where their sole purpose is wind me up. The calls usually go as
follows:

Is it okay to call you Mr Richard? No its F@@ not!
Can I take your name etc (10 mins later)....
I need to test your set up. Eh!? But it's all new and proven to work a
few hours ago at my neighbours house. Still need to go through
everything. Have you tried turning it on and off, and resetting the
router.?
I AM going to kill someone soon with a lump hammer and a small hunting
knife.

All I need is for the ISP to check the F'ing line and to ensure my
account is fully active. Oh no can't do that you need second line
support. AFTER 30mins chatting to some brain dead robot in India they
tell me that, okay stay calm just transfer the call then; can't do
that its been engaged for the last 6 months. Okay, staying calm, whats
the number so I can call directly. Its blah blah blah; blah blah blah.
Ok, I'll call it directly. Sorry you have dialled a wrong number plase
hang up and try again.

It is obvious this is just a money spinner for TalkTalk, I ring the
help desk at 30p a minute, I get no help, stay on the line for 30
mins; and have to try again in a few days time.

THIS IS THEFT, and it's not fair.

WHO in the hell is monitoring these people.
When I went into a Carphonewarehouse store they told me don't complain
your getting it for free.
Hey, are you on cocaine? Getting what for free, N O T H I N G for
free. Why don't TalkTalk offer me a solid gold Bently Continetal GT
worth 1million if I sign up to their broadband, and then just don't
provide the car? Its the same thing.


Excuse my rant, can anyone tell me how I can test the line and/ or my
account?
Can anyone tell me how I can talk to someone with a brain at TalkTalk
who is interested in helping me?
Or maybe I am completely delusional to think that such people exist?

Thank you for reading this, I'll go and pick up all my toys now which
seem to be littered around my pram.
Regards
Richard

richie wrote:
Maybe if you were paying your ISP for a service, they'd be able to
provide a better one. As you are not paying for this service, you must
expect them to cut a few corners, whether it be on support or otherwise.

Having said that, I can only recommend that you try talking to TalkTalk
again and try to find someone who can check that your line has been
activated/properly setup etc. Failing that, try writing to them.

Failing that, ask for a refund.

"richie" <richard.w.davies@googlemail.com> wrote in message
news:1173604207.473120.203230@j27g2000cwj.googlegr oups.com...
Thats the crux of the issue.
What does your contract with them say?
If you think its enforcable then take legal action to enforce it.

I suspect that most ISP's contracts have very little in the way of a service
level agreement.
I use an expensive ISP and they only have tech support on duty for 40% of
the week.


--


Gordon Hudson || Hostroute.com Ltd
e-mail:ghudson [at] hostroute.net
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Now you have calmed down try the following.

Have you got an NTE5 faceplate as your master socket? It looks like this
http://www.telephonesuk.co.uk/images/NTE5_BT_front.jpg

If so undo the screws and carefully withdraw the faceplate. Behind it you
will see another socket which is known as the test socket. Try plugging the
modem into this via an ADSL filter. This eliminates any possible problem
with the internal wiring. If the ADSL now works you have a problem with the
internal house wiring. It is then a question of removing each item attached
to the internal wiring on a trial and error basis.

Peter Crosland

Gordon Hudson brought next idea :
They answer vwery quickly & know what they're talking about, though.

http://aaisp.net.uk

"Paul Cupis" <paul@cupis.co.uk> wrote in message news:45f3cf6b.0@entanet...
I have to agree - if I was paying less than £25/month for an ISP I would
expect nothing more than a dial tone. If youre set on staying with talk talk
then you need to follow the ofcom/oftel procedure. Send them a letter of
formal complaint. If they do not resolve your issue or do not respond within
30 days then you can escalate it to ofcom but expect it to a long drawn out
procedure. Alternatively if you just get the managing directors phone number
off google then you will see the cattle scatter instantly.

richie wrote:

Your problem is indeed simple. You don't get ought for nought.

Graham

richie wrote:

LOL !

The Indian chappie was just trying to be nice actually by using your fisrt name.
The staff at the hotel in Bombay I usually stayed at always called me Mr Graham.

Graham

Paul Cupis wrote:
Ha, very good

(supersedes <mn.5aef7d7397982700.67798@blueyonder.invalid>)

Gordon Hudson brought next idea :
They answer very quickly & know what they're talking about, though.

http://aaisp.net.uk

richie wrote:

There is a financial incentive not to raise faults because somebody has
to pay the engineer that goes out to fix the problem. BT Wholesale are
particularly bad for this since they charge the ISP and/or the end user
if an engineer is sent out to fix a non BT Wholesale issue (like a bad
router or dodgy extension cables).

I had to leave my last ISP because they would not raise a fault with BT
Wholesale (actually they kept lying to me, telling me it had been raised
when it hadn't, they also refused to let me speak to a supervisor).

Bear in mind that if you are using a non LLU ISP (ie one that resells
broadband from BT Wholesale) then there are no service level agreements
even on Business ADSL. Unfortunately this means the only way you may be
able to influence your ISP is vote with your wallet like I did.

--
Eps

richard.w.davies@googlemail.com declared for all the world to hear...
So move to another ISP. Zen provide excellent support, as do Andrews &
Arnold. Both are a good deal more expensive than talktalk, but then you
made that choice, because it was "free".

Pay peanuts, get monkeys.
--
Regards
Jon

"richie" <richard.w.davies@googlemail.com> wrote in message
news:1173604207.473120.203230@j27g2000cwj.googlegr oups.com...
Buy cheap, get cheap.